Support Line Service @LineDeliveroo

Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

Tom @CCP_TomM

11 months ago

@DeliverooHelp @Deliveroo I sent a DM at 22.30 last night and am still awaiting a response

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@_MarcusK31 Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

Hi, this is Rose. I sincerely apologize for the inconvenience this has caused you. I would love to help you with your concern. Please send us a DM for further assistance. Thank you.

Marcus Kane @_MarcusK31

11 months ago

@DeliverooHelp I sent a DM to you yesterday, can I please have my money back for glitched order

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Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

Estelle Ní Aedhín 💙🤍 @Stelly30

11 months ago

@DeliverooHelp I ordered groceries from Morrisons. The check out never completed, but the money has been taken. I need the money back.

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Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

J @FamilyFirstJT23

11 months ago

@Catharine_F @7ninou @Deliveroo @Deliveroo @DeliverooHelp @DeliverooDesign @DeliverooHelp00 @DeliverooEng please answer without the copy paste I want real answers

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That's not the kind of experience we want you to have. Tell us what's happening, we're here to help. Send us a DM with your confirmation code, and we'll take a look ASAP!

TheRealSxorps @realsxorps

11 months ago

@DeliverooHelp I want my refund i don't care about the food just give me the money back ffs

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Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

TheRealSxorps @realsxorps

11 months ago

@DeliverooHelp I want my refund i don't care about the food just give me the money back ffs

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Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

TheRealSxorps @realsxorps

11 months ago

@DeliverooHelp I want my refund i don't care about the food just give me the money back ffs

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Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

hehe @jxssrry

11 months ago

@DeliverooHelp @DeliverooHelp I’ve been waiting for a rider for nearly an hour to collect my food. Come on now 😭😭

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Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

Ninou @7ninou

11 months ago

@Dinam0_o @Deliveroo No way they are refuding you. They are just stealing our money

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That's not the kind of experience we want you to have. Tell us what's happening, we're here to help. Send us a DM with your confirmation code, and we'll take a look ASAP!

Ninou @7ninou

11 months ago

@Dinam0_o @Deliveroo No way they are refuding you. They are just stealing our money

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Hello 👋 Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Annalie

Ninou @7ninou

11 months ago

@Dinam0_o @Deliveroo No way they are refuding you. They are just stealing our money

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Hi, this is Rose. I sincerely apologize for the inconvenience this has caused you. I would love to help you with your concern. Please send us a DM for further assistance. Thank you.

Charlie james @Realcjcool

11 months ago

@Deliveroo safe to say my order never arrived 🤦‍♂️

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Hi, this is Rose. I sincerely apologize for the inconvenience this has caused you. I would love to help you with your concern. Please send us a DM for further assistance. Thank you.

E sweetz @ebz_tweetz

11 months ago

@DeliverooHelp @beth_ramsey7 I am having the same issue please check DM

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Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

Mantas 🎸⚡️ @MantasMan3000

11 months ago

Never use @Deliveroo Food arrived stone cold after an hour. I report this, they say 'we can't provide you with any further options'. I try to start a live chat, the chat functionality doesn't work. I try to call them, I have been listening to hold music for 20 mins. Awful

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Apologies for the late response as we're experiencing some technical glitches in our systems. Kindly follow back so we can thoroughly address your concerns, Thank you

Kanuko_Chudam @kanuko_chudam

11 months ago

@Deliveroo Surprisingly has no support to give where our order came for us very cold tried ringing customer service and we are not expecting this kind of service.

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Hi, this is Rose. I sincerely apologize for the inconvenience this has caused you. I would love to help you with your concern. Please send us a DM for further assistance. Thank you.

Maria Kagkelidou @mkagkelidou

11 months ago

@Deliveroo I have now ordered twice no order was registered but have paid 2x £39.37

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That's not the kind of experience we want you to have. Tell us what's happening, we're here to help. Send us a DM with your confirmation code, and we'll take a look ASAP!

Andy B @AndybUK10

11 months ago

@DeliverooHelp @Deliveroo charged for order twice, order not appearing on the app. live support not responding, now answering phone, not responding at all. Pathetic company. Thanks for fucking up my weekend

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That's not the kind of experience we want you to have. Tell us what's happening, we're here to help. Send us a DM with your confirmation code, and we'll take a look ASAP!

™️ @RichieTren10

11 months ago

@Deliveroo typical your app is down when a complaint is to be made about what I’ve received. This needs sorting out ASAP

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