MITUS2 @MITUS2
Proven suite of end-to-end,interlinked instructions and tools for designing and running IT end-user support mitus2.org UK Joined July 2011-
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RT @NetSupportGroup: #BYOD a must for 50% of staff by next year: Good Technology | ZDNet buff.ly/Nuv0QC >>That fast? Really?
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RT @ServiceSphere @NietzscheQuotes: There are no facts, only interpretations. >>Yes, but decent stats get you closer #MITUS2 #ITSupport
RT @hotdogsladies: Customers evolve with technology. Refuse to evolve with them, they'll pick THEIR tech over being YOUR customer >how true
Workshop, Birmingham, April: 'Moving From Technician to Manager - one-day mindset-&-practice breakthrough' - bit.ly/xLaDO1 #itsupport
Manpower cost per call? Support Cost-Benefit? Download this - spend 30mins on it and you'll know that and more, free: bit.ly/vGRMxK
Why IT support groups now must support users' own tech and how to go about it - bit.ly/nKXw0Y
More details about MITUS2 - in particular, about how although it's about #ITSupport, it's not treading on ITIL's turf bit.ly/mWgD2z
www.MITUS2.org - forthcoming instructions how to design, staff, run and measure #ITsupport #Helpdesk #support #servicedesk - it's not #ITIL
MITUS2 launch coverage at SD360 - http://bit.ly/oKoToP
MITUS Website now up, with brief FAQ - www.mitus2.org
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