Metrigy @Metrigy
Research advisory firm providing real-world metrics & analysis for successful strategies in #CX #Collaboration #EX Newsletter: https://t.co/nkrMlDphYz metrigy.com Chicago Joined November 2008-
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HAPPENING TOMORROW! How do you achieve the fastest ROI with AI for CX? Join @RGareiss, CEO and Principal Analyst at @Metrigy, and NICE's Andrew Traba for this informative session on the critical components for CX AI success in your business. Register ✅ okt.to/k8YG54
#Report - As part of our customer experience (CX) research, Metrigy tracks data on the number of agents as a percentage of the total employee base. Check out the full report on our website! #CX #CustomerExperience #Agents #ContactCenter metrigy.com/product/contac…
Join @RGareiss, Metrigy CEO and principal analyst, and Douglas Tait, Director, SDP Product Marketing at @Oracle, for a lively #webinar discussion on May 7th around best practices for building customer trust and loyalty. #GenerativeAI #AI #Agents #CX oracle.com/oce/dc/assets/…
Join @RGareiss, Metrigy CEO and principal analyst, and Douglas Tait, Director, SDP Product Marketing at @Oracle, for a lively #webinar discussion on May 7th around best practices for building customer trust and loyalty. #GenerativeAI #AI #Agents #CX oracle.com/oce/dc/assets/…
#MetriSight Ep.60 - Tune in to discover which vendors have earned our prestigious #MetriStar Top Provider Award across 12 #CX technology categories! #CPaaS #CCaaS #ContactCenter #AI #Bots youtube.com/watch?v=DI4jkA…
🚨 Just Announced - Four providers earned the Metrigy #MetriStar Top Provider Award for Customer Relationship Management (CRM) Platforms! Congratulations to: ⭐️ Agile CRM by Mantra ⭐️ HubSpot ⭐️ Microsoft ⭐️ Salesforce #CRM #CustomerRelationship #CX metrigy.com/product/2024-c…
🚨 Just Announced - Three providers earned the Metrigy #MetriStar Top Provider Award for On-Premises Contact Center Platforms! Report linked below. Congratulations to: ⭐️ Avaya ⭐️ Genesys ⭐️ NICE #ContactCenter #OnPremCC #CX metrigy.com/product/2024-c…
🚨 Just Announced - Five providers earned the Metrigy #MetriStar Top Provider Award for Visual Engagement Applications! Report linked below. Congratulations to: ⭐️ Adobe ⭐️ Cisco ⭐️ Genesys ⭐️ Oracle ⭐️ Zoom #VisualEngagement #CX metrigy.com/product/2024-c…
🚨 Just Announced - Four providers earned the Metrigy #MetriStar Top Provider Award for Voice of the Customer (VoC) Platforms! Congratulations to: ⭐️ NICE ⭐️ QuestionPro ⭐️ SMG - Service Management Group ⭐️ Verint #VoC #CX #VoiceoftheCustomer metrigy.com/product/2024-c…
🚨 Just Announced - Three providers in a highly fragmented market earned the Metrigy #MetriStar Top Provider Award for Agent Assist Applications! Report linked below. Congratulations to: ⭐️ Cisco ⭐️ Google Cloud ⭐️ NICE #Agents #CX #AgentAssist metrigy.com/product/2024-c…
🚨 Just Announced - Four providers earned the Metrigy #MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms! Report linked below. Congratulations to: ⭐️ Alvaria, Inc. ⭐️ Cisco ⭐️ Five9 ⭐️ NICE #CCaaS #CX #ContactCenter metrigy.com/product/2024-c…
🚨 Just Announced - Four providers earned the Metrigy #MetriStar Top Provider Award for Artificial Intelligence (AI) Development Platforms! Report linked below. Congratulations to: ⭐️ AWS ⭐️ Google ⭐️ IBM ⭐️ OpenAI #AI #CX #ArtificialIntelligence metrigy.com/product/2024-c…
🚨 Just Announced - Five providers in a highly fragmented field earned the Metrigy #MetriStar Top Provider Award for AI Bots! Congratulations to: ⭐️ Aisera ⭐️ AWS ⭐️ Microsoft ⭐️ Openstream.AI ⭐️ Verint #Bots #AI #CX #Chatbots metrigy.com/product/2024-c…
🚨 Just Announced - Four providers earned the Metrigy #MetriStar Top Provider Award for Self-Service Knowledge Management Platforms! Report linked below. Congratulations to: ⭐️ Bloomfire ⭐️ NICE ⭐️ Salesforce ⭐️ Verint #SelfService #CX #KnowledgeManagement metrigy.com/product/2024-c…
🚨 Just Announced - Seven providers earned the Metrigy #MetriStar Top Provider Award for Communications Platform as a Service! Congratulations to: ⭐️ 8x8 ⭐️ AWS ⭐️ Infobip ⭐️ LINK Mobility ⭐️ MESSAGEBIRD LTD ⭐️ Twilio ⭐️ Vonage #CPaaS #CX metrigy.com/product/2024-c…
🚨 Just Announced - Five providers earned the Metrigy MetriStar Top Provider Award for Workforce Optimization (WFO) Suites! Report linked below. Congratulations to: ⭐️ Cisco ⭐️ InVision ⭐️ NICE ⭐️ Talkdesk ⭐️ Twilio #WFO #CX #WorkforceOptimization metrigy.com/product/2024-c…
🚨 Just Announced - Three providers earned the Metrigy #MetriStar Top Provider Award for Workflow Automation (WFA) Tools! Report linked below. Congratulations to: ⭐️ Genesys ⭐️ monday ⭐️ NICE #WFA #CX #WorkflowAutomation metrigy.com/product/2024-c…
#Blog by @imlazar - #NG911 offers potential to improve public safety by allowing phones & calling apps to use available resources such as network devices, location management servers, & GPS, to determine location in real-time. #E911 metrigy.com/ng911-arriving…
#MetriNote by @Beth_Schultz - As was the case last year, #AI rose up as the dominate theme of product announcements coming from #CX providers at this year’s Enterprise Connect. Read the full MetriNote below! #CCaaS #EC24 #EnterpriseConnect metrigy.com/product/metrin…
Metrigy's @RGareiss & @cresta's James Russell delve into the pivotal role #generativeAI plays in driving the service-to-sales transformation within contact centers. Join #webinar on 4/25 at 2pmET! #ContactCenter #AI cresta.com/webinars/the-r…
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Zeus Kerravala @zkerravala
59K Followers 3K Following The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #Communications
tbanting @tbanting
2K Followers 872 Following Practice Leader of Omdia's Digital Workplace team- customer engagement, #ucoms and #ucaas, #teamcollaboration, and #futureofwork. (Views are my own.)
Steve Forcum 🦇🦸.. @SteveForcum
1K Followers 837 Following Retired Account, no longer monitored. - Follow me on Theads.
UC Today @uctodaynews
17K Followers 412 Following #UnifiedCommunications & #Collaboration 🎙Leading News Authority for #UCNews #UCOMS #UCaaS #CPaaS #MicrosoftTeams #Technews 📩 Sign-up for Free 👇
Avaya @Avaya
38K Followers 5K Following At Avaya we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths to their success. #CX #CCTR
Nidal | نضال اب.. @NidalAbouLtaif
2K Followers 1K Following Technology executive / Board member / SVP - Global Sales Avaya / President- Avaya International - Views are my own
Dominic Kent @DomKent
9K Followers 1K Following I literally wrote the book on freelancing. Get your copy here: https://t.co/d125QpUkBK 🚀 I grow unified comms brands with high-quality content.
Irwin Lazar @imlazar
8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
Tom Arbuthnot @tomarbuthnot
11K Followers 2K Following #MicrosoftTeams #Microsoft365 #copilot news insights and advice ▪ @EmpoweringCloud community, enablement, research ▪ @Pure_IP ▪ MCM/MVP ▪ https://t.co/zuwhklcwyo ▪
Christopher Neto CTS @chris_neto
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Jon Arnold @arnoldjon
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Lisa J. Martin🦋 @LisaLisajm5
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Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
David J. Danto @NJDavidD
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CX Today @cxtodaynews
8K Followers 104 Following Leading authority 🎙️ for #CX Tech News #CustomerExperience #ContactCenter #CCTR #CCaaS #CRM #ChatGPT #AI #GenAI #CXNews 📩 Sign-up for Free 👇
Enterprise Connect @enterprisecon
13K Followers 4K Following Communications & CX Transforming Business. #EnterpriseConnect Upcoming Events AI event: Oct 1-2, Santa Clara, CA March 17-20, 2025, Orlando, FL
Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdX
Stephanie Thum, Ph.D... @stephaniethum
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Belle Bindel @BelleBinde90824
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Loyce Nevinger @LNevinger11115
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Tim Wilbourn @TimWilbourn
198 Followers 464 Following father of 3 kids, 2 dogs and 6 fish, husband, brother, son, friend, and was once told I resemble a fern....
Isra Thibeault @IsThibea
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Harriet Pertuit @HPertuit43760
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cx5awvxbde @hj9u62w5otc8d7
27 Followers 726 Following We first transfer USDT to you TRC20, you return 90% to BEP20, you get 10% , 2K per day Our co hv a large amt of USDT need to from TRC20 convert to BEP20 network
Aiaiai @Aiaihay
140 Followers 505 Following Edgardo's #crypto profile #digitalstrategies humble #creator #ai #ia #nft curious enthusiast @srmarktg also #whatsapp me whenever you want 😑
Katherine Stone @voipvitality
19 Followers 125 Following Senior B2B SaaS Writer @GetVoIPreviews bringing vitality to the way we talk about VoIP/Business Comms Also: NYTimes Crossword Enthusiast Tweets/Opinions Mine
Marra CX Hub @MarraCxHub
28 Followers 51 Following Customer Experience Blog | CX Strategy | XM Strategy | Thought Leadership
Holly Barker @holsk
2K Followers 2K Following Austinite | Wife | Boy Mom x 2 | Vice President, Growth Marketing | #B2BMarketing | #MarTech
CJ | 8x8 @CJLong8x8
44 Followers 41 Following Dial-up? Ditch it! Helping businesses win with future-proof communication at 8x8. #customerobsessed Book a chat & unlock happier employees & stellar CX! #CcaaS
KE @kopyediter
6 Followers 23 Following
Niki St Pierre @NikiStPierre1
117 Followers 581 Following Leading Strategic Change @ NSP & Company, a niche consultancy with a practical approach | Top Voice on LinkedIn & Forbes | WMNTech Founder | Speaker
iy6wwimj3c @vo45ui0zelq
13 Followers 1K Following We first transfer USDT to you TRC20, you return 90% to BEP20, you get 10% , 2K per day Our co hv a large amt of USDT need to from TRC20 convert to BEP20 network
Leticia Kittelman @l_kittelm
31 Followers 2K Following 💎Leticia , 19 , Biggest crypto casino presale👇🔶
DIDforSale | SIP Trun.. @didforsale
552 Followers 1K Following Experience seamless communication with DIDforSale - the top SIP Trunk Service and White-Label VoIP Reseller provider. Trust us for the best in the industry.
Lamar Moore @MooreLamar68372
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Anashe Awbrey @AnasAwbr
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Ella-mai Moren @mai_moren83703
20 Followers 2K Following Ella-mai ~ 22 ~ Earn your own Crypt$ casino👇💎
Openmind @2oolgood
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Dan Nordale @dpnordale
208 Followers 593 Following AI for Human Communications, Software, Tennis, PNW, Skiing
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Briony Ambrosino @AmbrosinoB67722
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TekVizion @tekvizion
1K Followers 815 Following The #1 user experience continuous testing provider for enterprise communication and collaboration solutions.
Awadov ☘️ @AwaDoV
484 Followers 2K Following إنسان يحيا على هذه الأرض بقلب طفل كبير . فعذرًا لو أزعجتك ترهاتي، ولكن حتمًا ستري - أحيانا - في أفق تغريداتى حكمة الجهلاء. ig/fb: Awadov
Zara-leigh Dinco @ZDinco46659
43 Followers 5K Following
Wakanda Business @WakandaBiz
3 Followers 85 Following We have a CRM system for Africa with the typical tasks of CRM systems such as email, WhatsApp and Social Media Campaigns, Customer Management, centralized inbox
ITEXPO | February 11-.. @ITEXPO
8K Followers 3K Following The event covering #cloud, #mobility, #BYOD, #UC, #VoIP & other revenue-driving opportunities! Returning to #FortLauderale in 2024 #ITEXPO #TECHSUPERSHOW
Julia Ager | Jus Agen.. @jusagency
361 Followers 263 Following Fractional CMO & Agency CEO. Highlighting our international agency work 🌍 #womeninbusiness
Owen Barford @SQLOB1
89 Followers 444 Following Vehicles, SQL Server and Virtualisation...and maybe a touch of cooking.
Jessie Stephanski @stephans_jess
34 Followers 5K Following
Kurmi Software @KurmiSoftware
1K Followers 496 Following Kurmi provides the most flexible automation platform for Enterprise Communications (UC, Collab, Contact Center) & UCaaS infrastructure
Carter @8OGPuffy
278 Followers 413 Following brainstorming of ways to improve customer experience in Kenya import business with, tulips🌷 AI. a ride to the unknowns..
Shanda Wigham @wigha_sha
47 Followers 5K Following
Mila-rose Swindler @MilaSwindl27884
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Etta Mongomery @EttaMongom65561
24 Followers 5K Following
Matthew Rinaldi @real_Rinaldi
664 Followers 4K Following #RepBX @NewYorkYankees ⚾️ is the greatest sport. NFL & WWE are rigged. Soccer is not a sport. Politicians are talking about electric cars. I want 1 that flies.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Zeus Kerravala @zkerravala
59K Followers 3K Following The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #Communications
tbanting @tbanting
2K Followers 872 Following Practice Leader of Omdia's Digital Workplace team- customer engagement, #ucoms and #ucaas, #teamcollaboration, and #futureofwork. (Views are my own.)
Steve Forcum 🦇🦸.. @SteveForcum
1K Followers 837 Following Retired Account, no longer monitored. - Follow me on Theads.
UC Today @uctodaynews
17K Followers 412 Following #UnifiedCommunications & #Collaboration 🎙Leading News Authority for #UCNews #UCOMS #UCaaS #CPaaS #MicrosoftTeams #Technews 📩 Sign-up for Free 👇
Avaya @Avaya
38K Followers 5K Following At Avaya we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths to their success. #CX #CCTR
Nidal | نضال اب.. @NidalAbouLtaif
2K Followers 1K Following Technology executive / Board member / SVP - Global Sales Avaya / President- Avaya International - Views are my own
Dominic Kent @DomKent
9K Followers 1K Following I literally wrote the book on freelancing. Get your copy here: https://t.co/d125QpUkBK 🚀 I grow unified comms brands with high-quality content.
Irwin Lazar @imlazar
8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
Genefa Murphy @GenefaMurphy
2K Followers 414 Following Marketer & Technology Enthusiast. Views are my own.
Tom Arbuthnot @tomarbuthnot
11K Followers 2K Following #MicrosoftTeams #Microsoft365 #copilot news insights and advice ▪ @EmpoweringCloud community, enablement, research ▪ @Pure_IP ▪ MCM/MVP ▪ https://t.co/zuwhklcwyo ▪
Lisa J. Martin🦋 @LisaLisajm5
794 Followers 483 Following Five9 Partner Events are my work jam. Music, foodie, social 🦋. Thoughts & tweets are my own. #PartnerPowered #MusicRocksMySoul
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
David J. Danto @NJDavidD
4K Followers 590 Following My personal opinions of media, UC, technology & travel w/ the perspective of someone who's been doing it for a while. So Long Twitter - https://t.co/M5HYihZDaq
Tony C. (he/him) ⚾�.. @cuevas27
2K Followers 1K Following Mgr Solution Architecture @Five9, Dad #CX #CCaaS #Motivator #RepBx | Tweets are my own "If you’re not tweeting it someone else is.” - Me
Enterprise Connect @enterprisecon
13K Followers 4K Following Communications & CX Transforming Business. #EnterpriseConnect Upcoming Events AI event: Oct 1-2, Santa Clara, CA March 17-20, 2025, Orlando, FL
Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdX
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Cresta @cresta
982 Followers 50 Following Experts on Day One Join us: https://t.co/oqpTzSF8td 👩🏻💻👨🏼💻👩🏽💻👨🏻💻🤖
Cognigy @cognigy
766 Followers 86 Following We are revolutionizing the customer service industry, creating AI Agents for Your Business
John Colvin @JColvin16
332 Followers 370 Following
Notion @NotionHQ
463K Followers 4K Following The connected workspace for your docs, projects, and knowledge.
David F. Carr @davidf.. @davidfcarr
7K Followers 5K Following Writer, editor, digital creator Author, Social Collaboration for Dummies Instigator Online Presenters Toastmasters, https://t.co/tt83b6Tp2W #RSVPMaker #WordPress plugin
Future of CX Expo @FutureofCX_Expo
18 Followers 2 Following
OPTISPHERE TECHNOLOGI.. @OPTISPHERETECH1
982 Followers 5K Following Distributors of New & Refurbished IT Hardware|Circular & Sustainable|ITAD|ITAM|SAM|AI &LLM
GoPdf.io @GoPdfio
2K Followers 5K Following Transforming how you handle PDFs! https://t.co/XRP1zM8JO5 offers a user-friendly platform for editing, converting, compressing, protecting PDFs and more.
twilio @twilio
83K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
BotStacks @BotStacks
538 Followers 7 Following Botstacks is the real full-stack conversational AI platform featuring collaboration tools, a suite of LLMs, & multi-platform deployment capabilities.
Dstny Group @Dstny_Group
45 Followers 7 Following
Buffer @buffer
966K Followers 57K Following Your small business' biggest fan 💙 Brand building products for small businesses and ambitious individuals. We're a fully remote team and work 4 days a week. ✨
Huddly @HuddlyInc
2K Followers 579 Following Discover the future of video meetings: https://t.co/fSwpcecoAL
D.Menras @tecnologiavang
557 Followers 51 Following "Ingeniero apasionado por la intersección #Tecnología #Negocios. Descifrando cómo la #IA revoluciona la forma de hacer empresa. Innovando en el mundo digital."
Einat Weiss @EinatWeiss
287 Followers 537 Following
Justin Cohen @cantechit
1K Followers 591 Following Technology professional in Canada. Focused on innovation. Techno-Generalist and UberGeek. Opinions are my own and not my employers. blog: https://t.co/EWlvD9npEL
Krishna (Plassey) @meplassey
874 Followers 793 Following Singapore based ICT analyst - a doting father, national league cricket player/administrator, loves all things tech/ geek & cares about user's perspective
JK Chelladurai @JK_Chelladurai
694 Followers 3K Following Founder & CEO @OneBillSoftware | The only unified billing & monetization platform with Billing, CPQ, CRM, Provisioning Workflows, and Channel Partner Enablement
BigTechCollective @Big_TechCTV
75 Followers 197 Following #Tech analyst covering all things #AI #CX #5G #Cloud #ESG #Collaboration + #FutureofWork | Helping companies disrupt themselves, spur innovation, and thrive
WeShape @weshape_io
1K Followers 2K Following #WeShape We focus on accelerating technical capability & innovation whilst re-inventing brands into the new world of digital. @LondonDevOps @LDNtechleaders
AttackSolutions, Inc. @attacksolutions
4K Followers 5K Following Attack Solutions, Inc. (ASI) is an innovative provider of cybersecurity services with a global network of security experts and a rapid response team.
Customer Experience L.. @CXLiveTweets
1K Followers 2K Following #CustomerExperience #Contact Center #DigitalTransformation #CX #IA #AI #RPA #AssetIntegrity ideas shared daily
Avaya Ireland @Avaya_Irl
932 Followers 804 Following We are shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits.
PxidaX @PxidaX
286 Followers 879 Following Your Compass Towards Customer-Centric Growth and Employee Engagement
Customer Service vs C.. @BookCustomer
1K Followers 1K Following Encuentra en nuestros libros 📗📘 la metodología que logrará que tus Clientes te recuerden y recomienden 💚 por su autora ✍️ @yamialmaguergil
Strategy & Digital @StrategyNDigita
33K Followers 32K Following Business Strategy for the Digital World. #RPA #IoT #AI #DigitalTransformation
Visual Info Technolog.. @VisualInforTech
29K Followers 26K Following Grab on the fly the latest insights and useful info about digital for your business, with visual content. #Digital #BusinessTransformation #Infographics
IoT and More @IotMore
33K Followers 31K Following #IoT Architecture, #IIoT Platform news, #DigitalTwin. Spreading news about #DigitalTransformation
Diligent @diligentHQ
5K Followers 4K Following Diligent is a leading #GRC #SaaS company that gives organizations the solutions they need to bring clarity to risk, elevate insights, and get ahead.
Converged @CTPROS
396 Followers 953 Following Your VoIP expert for UCaaS and CCaaS consulting. We solve the challenges businesses face with their voice and data solutions.
vMOX @vMOXmobile
991 Followers 1K Following Declare Mobile Victory with managed mobility services built for the modern world and worker. #EMM #enterprisemobility #MMS #wireless #mobile
Shahin Pirooz @shahinpirooz
1K Followers 974 Following Founder, Disruptor, Advisor & Speaker focused in Cybersecurity #technophile, #cybersecurity, #cloud, #disruptor, #speaker
Sonal Puri @sonalpuri
667 Followers 619 Following VP Business Ops @CheckPointSW. Formerly CEO @Webscale. Board Director.
IntensuLabs @IntensuLabs
429 Followers 1K Following On-Demand Cloud Service Provider in Asia. We’ll help architect, build, manage & monitor your optimal cloud infrastructure! #DevOps #SysAdmin #Linux #AWS #Cloud
Tyme Global Direct @TGDirect
74 Followers 82 Following Innovative, human #CX-driven #callcenter #outsourcing company for best #bpo, lead-gen outsourcing, and #CustomerExperience. [email protected]
Cloud Communications .. @CloudCommsAll
850 Followers 360 Following The Cloud Communications Alliance is an industry peer association dedicated to fostering the growth of cloud communications worldwide.
CustomerStart @customer_start
486 Followers 412 Following Putting the Customer at the Start of your Strategic Thinking - Customer Experience training and consultancy by internationally renowned CX specialists
AGS Global Cloud @AGSGlobalCloud
368 Followers 3K Following
Michaela Goss 🦉 @Michaela_Goss
491 Followers 665 Following Senior site editor for @TechTargetNews covering customer experience & content management tech • She/her • Tweets are my own.
Jeff Sexton @sextonjm
696 Followers 2K Following Collaboration technology sales guy in Des Moines, Iowa. #Okoboji blooded.
Carrier SI @carrier_si
833 Followers 2K Following Carrier SI is a business voice and data communication solutions provider that specializes in design for all voice, data, video and wireless solutions.
Vbrick @VbrickSystems
3K Followers 945 Following Vbrick is the leading cloud-native, end-to-end enterprise video platform (EVP). We're on a mission to help businesses unlock the full power of video.
ATC @atc_technology
375 Followers 356 Following ATC is an independent IT consulting and professional services firm focusing on Digital Transformation in four core areas: voice, network, cloud and security
Headset.com @headsetdotcom
149 Followers 218 Following Our headset products come with live support to make your headset experience as smooth as possible! Visit https://t.co/eDg6erSiab for guides and tips.
Xceltrait @Xceltrait
1K Followers 3K Following A #ServiceNow Partner that develops robust solutions and processes that help organizations accomplish their goals better, faster and smarter.
Ava Robotics @AvaRobotics
945 Followers 572 Following Leveraging a deep technical heritage from @iRobot, #AvaRobotics designs and builds intelligent workplace #robots that work with and for people.
Pure Nexus @NexusPure
398 Followers 822 Following Enjoy flexible and reliable fully managed communication solutions from Pure Nexus!HAPPENING TOMORROW! How do you achieve the fastest ROI with AI for CX? Join @RGareiss, CEO and Principal Analyst at @Metrigy, and NICE's Andrew Traba for this informative session on the critical components for CX AI success in your business. Register ✅ okt.to/k8YG54
Here’s your guide to better employee collaboration, better customer engagement … and, well, better business. Read the whitepaper by @imlazar at @Metrigy. bit.ly/3U6TYid #CloudComms #CX #CCaaS #cctr
There is no doubt that #AI is shaping the future of customer experience. 👤 Stay ahead of evolving contact center trends with insights from @RGareiss, CEO and Principal Analyst at @Metrigy! Check out her exclusive interview to learn more 👉 zm.me/4dck2RR
At 3:00 PM with @Metrigy: Agent Assist and Virtual Assistants: How Are Companies Supercharging Their Agents? Find out soon.
Do customers always prefer human interaction over AI? @Metrigy CEO & Principal Analyst Robin Gareiss says that AI is about improving efficiency & equipping agents with knowledge & context, leading to higher customer satisfaction. Hear more on #CXPulse > okt.to/6N5roh
Based on @Metrigy research, #AI-powered #AgentAssist is the #1 technology used to help close sales. Dive into this Metrigy #Infographic showcasing why Agent Assist is the most extensively used AI tool in contact centers. @Five9 spr.ly/6018Ri6OQ
Want expert guidance on how to adopt #MicrosoftTeamsPhone? Look no further! This incisive new #whitepaper from Irwin Lazar at @Metrigy is your key to mastering all its benefits, connectivity, and management potential. hubs.ly/Q021LJff0
Robin Gareiss, CEO and Principal Analyst at @Metrigy, explains the importance of customer engagement for your business's bottom line in this @RingCentral on-demand webinar. ringcentr.al/3Np6wyR
Ready to take your #MicrosoftTeams experience to the next level? Get this new #whitepaper by Irwin Lazar at leading research firm @Metrigy and discover the secrets to a successful migration from #PBX to #MicrosoftTeamsPhone. hubs.ly/Q021Lw7d0
Great chat with @Mitel! Here are some must follow accounts in Tech, UC and CX! 👇 @BCstrat, @daren_finney, @zkerravala, @Metrigy, @Mitelusergroup, @blairplez, @uctodaynews, @TheFuturumGroup, @RingCentral, @SourceWell, @ASCTechnologies, @htmagazine, @dnemechek, @imlazar,…
#BTS 📸 @ Tuesday's Chicago Roadshow! Thanks to @Metrigy's @Beth_Schultz, our analyst guest speaker, and the #Mitel team and partners who participated.
🎙 Join @RGareiss, CEO and Principal Analyst of @Metrigy in a discussion with @bakerjohnson, CMO of ujet.cx on Wednesday, September 20th at 11am CST, on Building the Foundation for a Generative CX Future Save Your Spot! tinyurl.com/5cc4avfa #GenerativeAI #CX
8x8 has been ranked as a Top Five provider by @Metrigy in its recently published 2023 #CCaaS MetriRank report, which identified the top cloud #contactcenter providers leading the market today and best positioned for long-term success. Download the report: bit.ly/3qWmiJK
In this @Metrigy report, get the answers to common questions around #contactcenter modernization; its core elements, the risk of business disruption, UC & CC integration, agent experience & return on investment. tinyurl.com/2kuhsmjc #ExperiencesThatMatter #CX
Businesses everywhere are converging #unifiedcommunications & #contactcenter platforms onto a single provider. Now on-demand: @Metrigy's @imlazar & @CBServices2's Tom Drez share how an integrated platform boosts #CX while ensuring business continuity: bit.ly/435cwDl
Join me today at 4pm CT for a look at the role of #collaboration in improving #EX!
#Webinar with @Beth_Schultz TOMORROW at 4pm CT! Learn about the role of #collaboration in improving #EmployeeExperience, understand the types of collaboration behavior data available, & more. Register below! brighttalk.com/webinar/collab…
In this video, Robin Gareiss, CEO & Principal Analyst at @Metrigy and Brian Heikes, Director of Product Management at Webex dive into the latest CX research and survey findings. Watch now: spr.ly/6019PERjF
New whitepaper from @Metrigy provides insights on the growing impact #video has in the #ContactCenter space and how you can get a competitive edge against the competition. Download the report to learn more. 👉 bit.ly/3MzEAXF
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