Mitchell Blackmon @Mitchblackmon
Built & sold 2 companies. Currently growing a cleaning business. Coaching business owners to build success however they define it. DMs open linktr.ee/mitchellblackm… Denver, CO Joined August 2012-
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Have you ever wondered if it's worth hiring someone to answer calls Or even overflow calls? Let's do some math to find out Here's what you'll need first: 1. Your lead conversion from the 1st phone call 2. Your average ticket price 3. Avg missed calls/week 🧵Follow along
How to Get Google Reviews for Your Business Over the past 6 years I’ve struggled to consistently get reviews for my businesses Lots of testing, headaches, and failures Then, I decided to combine it all into a cadence that ACTUALLY started generating reviews for my business…
We have a 24 point attendance policy in both of my companies If an EE gets 24 points in a calendar year and we let them go It's written & communicated with all of them so they understand Here's how you get points:
You never know how much time you're wasting until you do a time audit I like to do a time audit a couple of times a year. Especially when I feel like I'm drowning in work Here's how to do it: Tip: Use a spreadsheet for this
Starting a business isn’t that hard Scaling it is incredibly difficult
You're wasting time in your business You're doing tasks that could easily be automated or delegated Here's a list of 10 things you should stop doing and how to automate or delegate 🧵
We broke a picture frame at a client’s house 2 days ago I asked her to send the type of frame to replace it but it didn’t exist anymore So I bought a similar one in a 2 pack + a $25 gift card to help fill the 2nd frame ($75 total) She left a 5 ⭐️ review on GMB & FB!
Google reviews are crucial to your business They help improve search rankings AND provide needed social proof for leads Unfortunately, Google tends to hide some of these reviews Fortunately, I know how to get them back... 🧵bc I'm a non blue member
Go Gators! This time, I'm in Lexington cheering the Gators on
Your #1 job as a business owner should be business development
Your leads are 45% less likely to convert after the 6th call But that's still higher than the 0% you'd get if you didn't follow up at all
The first hire you should make is someone to answer the phones But the most powerful early hire you can make is a solid number 2 to handle the operations Budget for an experienced hire Build some systems Sell your vision
Don't let yourself, the owner, be the bottleneck in your business
Follow up with your leads often and in multiple ways People don't always pick up on the first try And maybe you didn't reach them how they prefer You have a 93% chance of contact after 6 attempts but you probably give up after only 3 tries
Track the location of your leads to the zip codes Then look at the conversion rates and ROIs of those zip code leads to find the area with the highest quality leads Then spend time and money focusing your marketing to that area Birds of a feather flock together
Another benefit to having your team take pictures with their checklists: You'll have a bunch of marketing assets. Send the good pictures to your VA to create social media posts with ChatGPT
Track what you're doing each week and how long you're spending vs. everything else Are you spending more time working each week instead of with your family? Use this to reset your priorities
Get to know your customers When you do, you'll be able to tailor your messaging to them And it'll be much more effective
Everything you do in your business is a system The trick to scaling your systems is to get them out of your head
When starting out, don't bother putting your SOPs in anything other than Google Docs You'll be spending unnecessary money
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@Mitchblackmon Have yet to saw someome who regreted it !
@Mitchblackmon We switched to slack during the pandemic. One of the best business moves we made
@Mitchblackmon Selling requires excellent listening skills
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@Mitchblackmon hehe... you start a business and you get into sales
@becomeamannow @ianncushing Yes for me it would
@ken_cleans You're not paying for the gym you're paying for the type of people you want to be around. IE, How many cleaning clients would you need to pickup to pay for the year?
@ken_cleans no - honestly better gains in grimey hot open garage space in a strip mall
I struggled to retain quality cleaners and get new clients. I was always understaffed and overbooked. Turnover and new accounts were a constant issue. I had to recruit, clean, and run the business. 35K steps a day were the norm. But then I hired my first VA. 3 months…
Long term, attitude also > aptitude Without the right attitude, your aptitude is either used less or useless @Mitchblackmon
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