Procedureflow @ProcedureFlow
The next-generation Knowledge Management software designed to help companies visualize and navigate processes. procedureflow.com Saint John, NB Joined May 2013-
Tweets2K
-
Followers367
-
Following294
-
Likes754
Roles in a knowledge management team: 🏆 KM Leader 📚 Knowledge Manager 📂 Content Management Specialist 🌟 Knowledge Champion 💻 IT and KM Software Specialists 🎓 KM Trainer Learn how to build a strong knowledge management team 👇 bit.ly/4ilqLdp
⏳ Last Chance! Don’t miss our webinar on knowledge governance and how it impacts the success of your employees and AI. 📅 Time is running out—register now! bit.ly/4kY6RHM
📢 Is your knowledge setting your employees and AI up for success? Join Jaclyn and Kirsten in our upcoming webinar as they guide you through a governance framework to ensure your knowledge is reliable and scalable. 📅 Save your spot today! bit.ly/3RdIY1l
We’re excited to see Jaclyn on stage at 2025 MindXchange East in Florida! As a CX leader specializing in onboarding, digital adoption, and change management, Jaclyn is passionate about empowering employees and delivering sustainable results. We're excited to hear her insights!
🚀 Meet Our Speaker: Kirsten Hovey Kirsten specializes in knowledge management, quality improvement & learning & development. Register for our upcoming webinar as Kirsten breaks down a 6-step governance framework that drives both employee & AI success: bit.ly/3ReruC1
90% of information transmitted to the brain is visual. 🤯 Learn how to effectively integrate visual knowledge into your workflows by reading our full article 👇 bit.ly/4i9Xgfp
Employees & AI are only as good as the knowledge they rely on. Is your knowledge setting them up for success? Join us for an exclusive webinar: Good Knowledge Starts with Good Governance: A 6-Step Framework for Success. 🔗 Register Here: bit.ly/4hFDR4M
We're thrilled to see Travis take the stage at 2025 MindXChange East! Travis leads a dynamic team driving digital transformation through strategic change management and innovative process design. We look forward to hearing her insights!
With 14+ years of contact center experience, Jaclyn Lo knows what it takes to drive employee onboarding, digital adoption, and change management strategies. 🔗 Register now and take your knowledge to the next level! bit.ly/4iBBD7D
Join us for our upcoming webinar, Good Knowledge Starts with Good Governance: A 6-Step Framework for Success, where we’ll cover key strategies to reduce compliance risks and enhance processes through governance. 🔗 Register now: bit.ly/4bZhE0j
🎉 Today’s the day! Lisa Fleming from Allergan Aesthetics is live at CCW Executive Exchange in Austin, TX! She’s sharing how the right knowledge management strategy helps agents reduce callsbacks by 91%and boost efficiency by 50%. Catch highlights here: bit.ly/41ComVe
An organization with 30,000 employees can expect to lose $72 million in productivity every year due to day-to-day inefficiencies caused by knowledge loss. 😥 Uncover 7 strategies for preventing knowledge loss in your organization👇 bit.ly/3F1cAfx #KnowledgeLoss
🚀 Our customer Allergan Aesthetics, an AbbVie Company, is taking the stage at CCW Executive Exchange in Austin, TX! Lisa Fleming will be sharing how to maximize productivity through effective knowledge management 💪 Want a sneak peek? Look here: bit.ly/4h92lmP
Without a solid knowledge transfer plan, your organization risks losing critical expertise, slowing down new hires, and impacting customer experience 😰 Learn 7 essential steps for creating a knowledge transfer plan 👉bit.ly/4kb0K2y
An effective knowledge governance framework creates a foundation of trusted knowledge that sets your team and AI up for success. The first step for implementation is 📚 knowledge assessment & 👥 content strategy! Uncover 5 more essential steps 🔥 bit.ly/42WFEil
Did you know? 100% of AI projects that lack integration to modern KM systems will fail to meet their CX and operational goals. Harness the power of AI and ensure your knowledge can scale with a solid governance structure and strategy. Learn more: bit.ly/3X5phw6
Our brains process visual information 60,000 times faster than text. That’s why visual knowledge helps employees become confident and self-reliant 💪 Is your knowledge visual or text-based?
Don’t let bad data impair your AI. Without solid knowledge governance, AI and automation will increase inconsistencies, inefficiencies, knowledge gaps, and compliance risks. Learn the 6 crucial steps to create a knowledge governance framework: bit.ly/430ABx9
Garbage in = garbage out. Poor inputs lead to unreliable outputs—100% of generative AI projects without modern knowledge management fail to meet CX & cost-reduction goals. Learn more 👇 🔗 bit.ly/41oyPFe
Our brains remember 80% of what we see 👀 vs. what we read 📑—so why not apply that to every process? Visual knowledge makes processes more accessible, reduces reliance on memory, and ensures consistency. See the difference it can make! 👉 bit.ly/3EEyOEa

LeslieO @LeslieO
6K Followers 5K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Opportunities NB @ONBCanada
8K Followers 3K Following We are no longer active on this platform. Please visit us on LinkedIn, Facebook, and Instagram: https://t.co/tf2yoouXQF
Greg Ortbach @GregOrtbach
6K Followers 4K Following Musician and CX Catalyst in #LdnOnt 🇨🇦 Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Talkdesk @Talkdesk
7K Followers 627 Following Talkdesk® is a global cloud contact center leader for customer-obsessed companies.
Jeannie Walters @jeanniecw
13K Followers 7K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Kyler Petersen @KylerPetersen23
4K Followers 8K Following 🎯 Revolutionizing CX for Healthcare & Finance. Delivering Omnichannel, Cloud Contact Centers, Global BPO, AI & Data-Driven Customer Journeys! ⚡
Serenity Lesch @SerenityLe96023
43 Followers 2K Following
UK Sales Association @UKSalesAssoc
5 Followers 61 Following You didn’t plan to work in sales. But here you are. And you’re not alone.
ConnectVIP @ConnectVIP82
139 Followers 169 Following Specializing in technical & executive recruitment! 🎯 Connect VIP identifies, vets, & delivers top talent for seamless hiring success. Build your dream team
Zappix @Zappix
545 Followers 2K Following Zappix's AI-Powered Digital Engagement Platform transforms the user journey during customer service interactions .
ARC Clean Technology @arc_cleantech
982 Followers 1K Following ARC is reshaping the energy industry by providing affordable electricity and industrial heat that is scalable and carbon free.
Troon Technologies @TroonTechnology
263 Followers 388 Following Troon makes digital experiences better. We’re your digital journey partners, simplifying your path to business growth.
LisaAtProcedureFlow @LisaAtPF
0 Followers 2 Following
Findthesun @Findthesun88
208 Followers 3K Following
Fay @faymartich74
285 Followers 3K Following
Rice Bowl @ricebowli
0 Followers 261 Following
Amanda @hampton24amanda
277 Followers 3K Following
Canada in the Southea... @CanCGAtlanta
4K Followers 2K Following Account of Consulate General of Canada in Atlanta representing 🇨🇦 in AL, GA, MS, NC, SC & TN. FR: @CGCanAtlanta 🇨🇦🇺🇸 | Consul General @RosalineKwan
Mildred @warren_mildred1
378 Followers 3K Following
CX Wheel @cxwheel
884 Followers 505 Following 🎯 Put customers at the center ➡️ 🚀Grow your business 📕 Amazon: https://t.co/2sULaJAZOE 💎 Biweekly CX Book Gems: https://t.co/rOi3gIaOqA
Susan @roberts_susan83
301 Followers 3K Following
Mohammad Ali @AliLeadsService
63 Followers 382 Following SaaS Marketing Company l Helping businesses scale & #GrowBetter l Lead generation b2b #software tools l START MY FREE TRIAL
Jamie @hungerfordjamie
362 Followers 3K Following
Michelle Scarborough @michelle_scarb
2K Followers 670 Following Managing Partner, Thrive Venture Fund & Women in Technology Venture Fund @BDC_Capital; @KauffmanFellows Class '26, ICD
kekeou mounirou @KekeouMounirou
42 Followers 1K Following j'aime ma mère l'Afrique et le monde entier
Diane @hamlin16diane
342 Followers 3K Following
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Mel Perry @CurlyGirlMel
6 Followers 48 Following Big hair, big smile, big heart. Entrepreneur and Ex-Shopify manager and Team Lead with a passion for self development, team culture, and excellence.
Aileen Day, CCXP 🤘 @AilsDay
2K Followers 2K Following Proliferator of #CEHX | CX Advisor | Therapist | Speaker | Top 50 CX Influencer '25 | @Sage_Publishing CX Case Study Series Editor | Author
Sabreon Consulting Se... @SabreonCanada
7 Followers 69 Following Sabreon Consulting Services is a technology consulting company located in New Brunswick, Canada.
Justin Robbins @justinmrobbins
4K Followers 153 Following Founder & Principal Analyst at Metric Sherpa. Keynote speaker, researcher, & business advisor helping organizations improve their customer interactions.
Fundz @fundzapp
1K Followers 4K Following Fundz is the event first, real-time deal database leveraged by thousands around the world to discover, connect and win new customers.
Tom Jackson @crestcomcoach
15 Followers 76 Following Leadership Coach | Continuous Improvement Junkie | Atlantic Canada Cheerleader | Cabin Dweller
Peace @xiaolitang
86 Followers 363 Following
Alyson Samson @alysonsamsonNB
3K Followers 3K Following Senior Associate with Porter O’Brien / military spouse / Fredericton, NB / From NL / Formerly @cbcnl + @ctvatlantic / Opinions and humour are my own / She+Elle
MD SHAKIL KHAN @Web_Dev_Shakil
13 Followers 310 Following I'm Shakil Khan. I'm a very much professional Freelancer, WordPress Web designer, Web Developer and also Graphics Designer.
Jim Brooks @brooksjim
42 Followers 788 Following
Ryan Doherty, PhD ( �... @ryansdoherty
681 Followers 2K Following President & Founder: @iamsick_ca & @EmpowerHlthcare Alumni: @MasseyCollege @MBPGSA @UofT #DigitalHealth #Data #AI #Blockchain #SystemDesign #EquitableAccess
Mike Shaw @MikeShawCEO
3K Followers 4K Following Technology, Economics & Commerce | Startups | Bringing Brands to Market | Double Vaxxed plus three boosters | plus Flu shot.
caprio @Techn_soul
0 Followers 8K Following
Josafat Falcao @josafalcao
400 Followers 4K Following Pai, marido, engenheiro. Dados, educação, saúde, energia, esporte. #bem/ Dad, husband, engineer. Data, education, energy, healthcare, sport. #good
David Gamble @DavidGambleON
1K Followers 5K Following Business leader. Founder, President, & CEO, Dandly, Inc. and Dandly USA, Inc. Past member of several nonprofit boards, currently CCOL. UWO/UNBC Alumni. Liberal.
Stephanie Gomez @gmz_stephanie
285 Followers 400 Following VP Marketing for ProcedureFlow 🎯 | ☕️ fuels me & 🧘🏽♀️ keeps me grounded
Dashly ⚡️ @dashlyio
143 Followers 224 Following https://t.co/aag7Z7JTqk is a conversational platform for business. Helps to align marketing, sales and support teams to boost revenue.
Brohawk Solutions - M... @BrohawkSolution
157 Followers 216 Following Brohawk Solutions, LLC Aligns People, Processes, and Technology To Drive A Better Employee Experience Leading to a Better Customer Experience
DSMN8 | The #1 Employ... @dsmn8
3K Followers 2K Following We help brands cut through the noise by turning employees into trusted voices on social media. How active is your team? Find out 👀 👉 https://t.co/M2rmyn6ICH
Call Simulator @CallSimulator
22 Followers 59 Following Call Simulator delivers conversational and generative AI-powered safe and immersive call center agent training.
Skewb Ltd @SkewbLtd
45 Followers 88 Following Consultants who provide simple, effective, innovative solutions within the Energy & Utility industry, in a personable and collaborative environment.
Will Darrah ⚪ @wlmdara
65 Followers 276 Following jack of all trades. @MEC Affiliate | @savagesbikeshop Staff | @harryhubssux 🚲 | @FBCwall VolunteerPatrick Keefe @keefepatrick
807 Followers 443 Following Venture Capitalist. Entrepreneur. Partner @BuildVentures
Jacqui @JacquiKJanes
2K Followers 3K Following TV junkie love politics but keep it friendly will cook a meal for a special occasion, always planning a trip will help you find new employees(thats my job)
LeslieO @LeslieO
6K Followers 5K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Opportunities NB @ONBCanada
8K Followers 3K Following We are no longer active on this platform. Please visit us on LinkedIn, Facebook, and Instagram: https://t.co/tf2yoouXQF
Greg Ortbach @GregOrtbach
6K Followers 4K Following Musician and CX Catalyst in #LdnOnt 🇨🇦 Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
NICE CXone @NICECXone
8K Followers 3K Following With NICE, it’s never been easier for organizations of all sizes around the globe with the world’s #1 cloud customer experience platform for the contact center.
Neal Dlin @NealDlin
850 Followers 844 Following Human Experience | Founder @ https://t.co/YZDtzDnjEL | Speaker | CX | EX | Founder of https://t.co/vX8Fcin5ne | Amateur Theatre Producer & Performer
Talkdesk @Talkdesk
7K Followers 627 Following Talkdesk® is a global cloud contact center leader for customer-obsessed companies.
Jeannie Walters @jeanniecw
13K Followers 7K Following #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy.
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Shep Hyken @Hyken
106K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
United Way Saint John... @SJUnitedWay
2K Followers 1K Following We're no longer posting to this page. See our pinned post for info on how to stay up-to-date!
Randy Bean @RandyBeanNVP
3K Followers 512 Following Founder | CEO | Author | Speaker | Senior Advisor | “Fail Fast, Learn Faster: Lessons in Data-Driven Leadership” | #dataleadership #AIleadership
Michelle Scarborough @michelle_scarb
2K Followers 670 Following Managing Partner, Thrive Venture Fund & Women in Technology Venture Fund @BDC_Capital; @KauffmanFellows Class '26, ICD
NobelBiz @NobelBiz
588 Followers 1K Following NobelBiz provides World-Class #ContactCenter solutions specializing in #OutboundCallingTechnology , #CallerIDSolutions & #CloudContactCenter technology.
Carahsoft @Carahsoft
7K Followers 3K Following Trusted Government IT Solutions Provider® & top-ranked GSA Schedule Contract holder driving public sector IT modernization, tweeting the latest trends and news.
Evo @Evo_Insure
1K Followers 1K Following 🤖 #AI powered #SaaS platform for #InsuranceBrokers, #MGAs and #Insurers. 📈 Transforming #insurance businesses and providing a more intelligent way to grow.
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Tiffani Bova @Tiffani_Bova
44K Followers 3K Following Chief of Research, Futurum | 2x WSJ Bestselling Author | Strategist | Executive Advisor | Keynote Speaker | 3x Thinkers50 | Hawaii Native
Envision Saint John: ... @EnvisionGSJ
270 Followers 78 Following
Anna Sabramowicz @annasabramowicz
1K Followers 315 Following Helping L&D pros become highly paid consultants.
Erik Brynjolfsson @erikbryn
211K Followers 5K Following Director @DigEconLab Co-founder, @Workhelix @StanfordHAI @SIEPR @Stanford https://t.co/D2bPyxoFEf
FinXTech @Fin_X_Tech
2K Followers 997 Following As a resource powered by @BankDirector, FinXTech specializes in connecting a hugely influential audience of U.S. bank leaders with trusted technology partners.
Aileen Day, CCXP 🤘 @AilsDay
2K Followers 2K Following Proliferator of #CEHX | CX Advisor | Therapist | Speaker | Top 50 CX Influencer '25 | @Sage_Publishing CX Case Study Series Editor | Author
TINYpulse @TINYpulse
27K Followers 2K Following Engage, inspire, and connect with software used by hundreds of businesses for happier employees. 👇get our most helpful posts below:
Saint John Sea Dogs @SJSeaDogs
28K Followers 383 Following Official account of the two-time Memorial Cup champions and three-time President Cup champions.
Bicom Systems @BicomSystems
1K Followers 2K Following Communication can be hard. We simplify it. #UnifiedCommunications
Dwayne Moore @DwayneEMoore
29K Followers 22K Following #CustomerSupport is the bridge to the adoption of new technologies. Seeking a #TechSupport position in #toronto
CX Today @cxtodaynews
8K Followers 102 Following Leading authority 🎙️ for #CX Tech News #CustomerExperience #ContactCenter #CCTR #CCaaS #CRM #ChatGPT #AI #GenAI #CXNews 📩 Sign-up for Free 👇
James Hickey 🇨🇦... @jamesmh_dev
4K Followers 199 Following Principal Engineer, Microsoft MVP, OSS maintainer https://t.co/HnAe4SC1XY, Author https://t.co/s4qxNiDeqA. 💗= #eventsourcing, #ddd, #dotnet, #coffee
Elza Seregelyi @ElzaSeregelyi
482 Followers 461 Following Consultant and facilitator of cross-sector collaboration, entrepreneurship, social innovation. Doing good well. Opinions are my own.
Rocketwheel Productio... @rocketwheelTV
143 Followers 261 Following Moving pictures with sound? Yeah, we do that.
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
SmartSkin @SmartSkinTech
854 Followers 521 Following Helping manufacturers take control of their filling and packaging lines with sensor-enabled containers and actionable software insights.
Manitoba Customer Con... @MBCustContact
360 Followers 277 Following MCCA supports members and partners from coast to coast, recognizing the strength of the contact centre Industry across Canada.
Linda Harden @LindaHardenCCP
706 Followers 640 Following Publisher, Contact Center Pipeline, a monthly journal focused on the specific needs and challenges of contact center management.
Contact Center Pipeli... @CCPipeline
2K Followers 986 Following The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq)
Marketswell Solutions @marketswell1
66 Followers 126 Following Working with B2B tech startups, we accelerate leadership development of key marketing talent. CMO Accelerator program beginning Sept. 2020. Founder @davidalston
Keyano College @keyanocollege
4K Followers 366 Following Keyano College is a comprehensive community college serving the people of northeastern Alberta. Register today at https://t.co/1ieM28vGHO.
Go Chiefs @ChiefsData
240 Followers 79 Following
@consultingchris @consultingchris
1K Followers 3K Following Global Customer Experience Consultant, MD, Guest lecturer, inventor, articles writer, author, podcast host, awards judge, hammer and community volunteer
ContactCenterWorld @rajwadhwani
5K Followers 4K Following President of https://t.co/09I1KTIfbS The Global Association for Contact Center & Customer Engagement Best Practice Conferences #contactcenter #cx #cc
Sue Duris, CCXP @SueDuris
5K Followers 1K Following #CustomerExperience and #Marketing evangelist at @M4_Comm | helping brands grow by aligning their #culture, #EX and #CX | #growthmindset | *Burgh Verified
NB Power @NB_Power
28K Followers 288 Following The official account for NB Power, New Brunswick’s electric power utility. To report outages: 1 800 663 6272. French account: @Energie_NB
Stephanie Thum, PhD, ... @stephaniethum
23K Followers 19K Following Known for #CX. Now a B-school professor and commissioned book author. Rarely posting on X. Find me on @LinkedIn. 🫶🏼
Feedspot @_feedspot
4K Followers 8 Following Get discovered by brands in your niche. To get featured in our list, submit your blog, podcast or instagram profile https://t.co/vylUjLX1xy
Nick Kossovan @NKossovan
165K Followers 78K Following #Columnist | #WritingCommunity | @canadanewsmedia, @ScrumNews, @GTAWeeklyNews & @troymedia | #Coffee ☕ aficionado | Unapologetic | Proud mangia-cake | #Toronto
Ricardo S Gulko CX ce... @RicardoSGulko
12K Followers 13K Following Managing Director at https://t.co/J75B1uJTJV & https://t.co/USHTzRodbD Co-founder CX Pro - MBAgile CCXP #CustomerExperience & Success #Change #DigitalTransformation #IoT #AI #Tech
Lisa Ford @Lisa_A_Ford
2K Followers 744 Following Author and Hall of Fame Speaker, helping audiences create customer focused cultures and exceptional customer experiences
Carolyn Blunt @CarolynBlunt
2K Followers 1K Following People Development Expert. Charity Trustee. Founder. Professional speaker & author. Director in Davies Group. Views are my own. https://t.co/cCHOJR5poW
Lucy Norris @LucyNorris20
192 Followers 227 Following
Merijn te Booij @MerijnGRW
1K Followers 124 Following
Aaron Craig @aaronMRcraig
730 Followers 629 Following Sales & Biz Dev at @ProcedureFlow - Thoughts on CX, Advertising, Martech, Toronto Sports, and Craft Beer. Copywriter for my wife's Epicure page.
LinkedIn Help @LinkedInHelp
285K Followers 5K Following We are the LinkedIn Social Support Team and avail 7 days a week! If you need help with your LI account, DM us your email address that is listed on your profile.