Regence Help @RegenceHelp
Official account for Regence customers to ask questions, get answers and provide feedback. Reps are available Monday-Friday from 9-5 PST. Regence.com Joined October 2015-
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Our systems are fully back online and Regence customer service lines are now open. We appreciate your patience.
We're currently experiencing system challenges that are affecting Regence customer service lines. We’re working on a fix and will provide an update as soon as our system is fully back online. Thank you for your patience and understanding.
Our customer service office will be closed over the Labor Day weekend for system upgrades that support an improved member experience. We will resume normal office hours on Tuesday, Sept. 4 at 5 a.m PST. Thank you for your understanding.
@jtmersing You're welcome! We're here to help! I hope you have a wonderful afternoon. -BB
@jtmersing Hello Jacob, I would like to take a look at her situation. Could you please DM me your phone # so I can reach out? Thank you -BB
Due to heavy call volumes, our Member Services phone lines will be open until 10 p.m. PT tonight. You can reach us at 1 (888) 675-6570.
We're sorry about the wait, our member service lines are busy because of open enrollment. Our reps will get to you as soon as they can.
Regence customer service will be closed Thurs. 11/24 & Fri. 11/25 for the holiday. We will resume regular customer service hours Saturday.
@HospitalHostage Hi, I'd like to help. Could you DM your phone number and member ID so I can look into this and figure out your options? -BB
Trade the cough drops for flu shots & stay well this fall, learn more about #flushots here: bddy.me/2drlZia
@samlavaa Hi Sam, we would like to help. Please direct message us with a # we can reach you at so we can look into this further. Thanks! AE
@23RAMZ23 Hi Mr.Kickback&Chill, I want to help with any questions or concerns. Please DM us a good phone # to contact you. Thank you BB
@jclaussftw Hi Jason. If we can help with anything let us know! If you can DM us your contact info we would be happy to call. Thank you- BB
We're sorry @BethMcShane , given that docs are responsible for updating their info our database often has gaps -
@the_mckern We'd like to help but want to ensure your privacy. If you change your mind, please let us know how we can reach you. Thanks! AE
Our members are our 1st priority. To help you get answers to your most pressing questions, we created @RegenceHelp
.@RegenceHelp is a place for you to connect directly with our Customer Service team, M-F, 9-5 PST.
Unsure about a bill or need a status update? We can help! Tweet us M-F from 9-5 PST and one our reps will reach out.
Are you a Regence member? Tweet us your question and one of our team members will help you get an answer.
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