Replicant @Replicant_AI

AI that contact centers love 💙 replicant.com San Francisco, CA Joined June 2018

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Replicant @Replicant_AI

4 hours ago

A frustrated caller was ready to cancel. Then the agent said one sentence and changed everything. What happened next was a textbook example of empathy-led de-escalation. See how to coach these moments: replicant.com/blog/top-custo…

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Replicant @Replicant_AI

a day ago

When callers wait, they leave. When agents burn out, they leave too. Winners answer on the first ring.

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Replicant @Replicant_AI

4 days ago

"Your call is important to us" ... Meanwhile you wait on hold for 20 minutes. That's customer punishment. Our #AI Agents answer immediately and treat your time like it matters.

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Replicant @Replicant_AI

a week ago

You don’t need another “AI vendor.” You need an extension of your team. Most vendors deliver software, then step back. We step in, every day. Listening, tweaking, testing, optimizing. See what true partnership sounds like.

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Replicant @Replicant_AI

a week ago

A customer asked an AI: “Can I pay half now and half next week?” Two years ago, that would've broken the bot. Today, it starts a conversation. Our CTO @gleitz breaks down what changed, and why #AI in #customerservice will never be the same.

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Replicant @Replicant_AI

5 months ago

🔊 One of the most game-changing features of Conversation Intelligence is the ability to analyze calls directly from the audio stream. Unlike other QA solutions that use written transcripts and keywords to score calls, CI leverages the latest multi-modal LLMs. That means…

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Replicant @Replicant_AI

7 months ago

💡 Identifying critical patterns in your contact center shouldn’t require hours of investigative work. With Conversation Intelligence, you get immediate insights into call drivers so you can proactively address root causes, reduce call volume and improve CX. Turn on the lights…

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Replicant @Replicant_AI

7 months ago

💡 With Conversation Intelligence, a constantly improving knowledge base is no longer a pipe dream. Keep your contact center’s info fresh with AI-powered suggestions based on common customer questions and factual agent responses. Turn on the lights in your contact center. Get…

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Replicant @Replicant_AI

8 months ago

💡Conversation Intelligence makes it easy to drive agent performance without an endless cycle of manual call reviews. Start measuring agents on call outcomes, not script adherence, and easily build coaching plans with tailored recommendations. Turn on the lights in your…

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Replicant @Replicant_AI

8 months ago

💡Start capturing the subtleties of tone, background noise, accents and more with insights that go far beyond traditional transcript analysis. Turn on the lights in your contact center. Get started with Conversation Intelligence today: replicant.com/lightson

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Replicant @Replicant_AI

8 months ago

🗣️ LIGHTS ON: We're thrilled to officially introduce Conversation Intelligence – a powerful evolution of the Replicant platform. At a time where call volumes are higher than ever, the days of flying blind are over. Meet the contact center’s new secret weapon: 💡 Full visibility…

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CX Today @cxtodaynews

10 months ago

The Evolution of AI in the Contact Center CX Today’s Susie Harrison hosts Fred Fontes, GM of implementation and delivery at @Replicant_AI, to discuss AI in the contact center 🎤 Watch here 👉 eu1.hubs.ly/H0cX9np0 #cx #ccaas #contactcenters #ai

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Replicant @Replicant_AI

11 months ago

🛍️ AI and the future of retail #CX: With peak shopping season right around the corner, most retail contact centers are bracing for more calls. But with AI, brands can now naturally resolve 1,000s of common #retail requests – no more waiting.

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CX Today @cxtodaynews

11 months ago

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Replicant @Replicant_AI

11 months ago

📸 Already picturing yourself at #Resolve24? Us too! From our next-gen photo booth to our interactive Guess the Voice game, we can't wait unwind with you in between our industry-leading AI and CX panels! Register to join us in Miami this Oct. 29-30: resolve-2024.com

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Replicant @Replicant_AI

11 months ago

🤔 What’s really going on in your contact center? We analyzed 46K+ minutes of real customer service calls to reveal exactly where you should invest in AI for maximum impact. 📥 Get the report and start making data-driven decisions today: replicant.com/resources/guid…

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Replicant @Replicant_AI

12 months ago

🌴We're just over one month away from #Resolve24! Have you registered yet!? At the only CX event designed to accelerate your AI goals, attendees of this year’s conference will: 🏁Discover how GenAI is transforming CX 🏁Be the first to see game-changing new products…

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Replicant @Replicant_AI

a year ago

🎉We're thrilled to announce that Kim Scott, renowned leadership coach and author, will be the keynote speaker at #Resolve24! Kim’s insights on leadership and feedback have proven to be game-changers for orgs of all sizes. Learn more and register today: resolve-2024.com