RetailOps Support @RetailOpsHelp

Now receiving reports that the google cloud routing issue has been fully resolved. Preliminary evidence points to major internet routing issue. Please contact RetailOps customer support if you have any questions or issues. status.cloud.google.com/incident/cloud…

We have received reports of connectivity issues from users with Spectrum internet service. Users with Spectrum internet may have trouble logging into the RetailOps application. RetailOps core systems remain fully functional at this time, and we will continue to monitor closely.

Get ready for Holiday 2018 with our new Support Videos! Give your team a quick refresher, or get seasonal employees onboarded quickly! Check out the playlist here: youtube.com/playlist?list=…

Google has reports their network issue has resolved, please contact [email protected] with any questions or concerns. status.cloud.google.com/incident/cloud…

We're monitoring a network issue with one of our service providers, GCE. Google is investigating the issue and working to resolve ASAP. Users may see intermittent slowness in RetailOps. status.cloud.google.com/incident/cloud…

Endicia reports they are back online for USPS shipping, we're continuing to monitor the situation.

We've had reports of an Endicia service outage, confirmed with Endicia's support team. Endicia Support is working to resolve the issue ASAP, but has not yet given an ETA on a resolution. We'll update here when they outage has passed.

What's new in the RetailOps Knowledgebase? Check it out here, and be sure to select "Follow" in the KB to receive updates about the newest articles! retailops.zendesk.com/hc/en-us/commu…

Did you know? Each RetailOps Tool has a keyboard shortcut for quick and easy access. To see the keyboard shortcut, hover over the name of the tool in the left hand navigation menu. For example, to quickly open Product Search, type "GPR" in any window. Happy Friday!

Please note: Our team will be making major changes to the RetailOps Knowledge Base in the coming weeks, so please excuse the deluge of emails if you're subscribed to KB updates! Please contact [email protected] if you have any questions.

We've been alerted to an issue with shipping UPS this morning, some users may receive an unspecified error when shipping UPS. Our label processor is working quickly to determine the source of the error and resolve as quickly as possible.

The login page has been restored, we're continuing to monitor the situation.

RetailOps Support @RetailOpsHelp

8 years ago

The login page has been restored, we're continuing to monitor the situation.

0 0 0 0 0

We're aware of an issue with the RetailOps login page, and are working to resolve ASAP.

We received several reports of an inability to log in to RetailOps or errors within the application at 1:30PM PT. This was caused by a brief ( < 4 minute) provider network error. This is resolved and we are taking additional steps to safeguard against this behavior.

The error on the main login page has been resolved, please contact [email protected] if you require additional assistance.

We're actively investigating an issue with the RetailOps login page, stay tuned for an update shortly.

Login page issue resolved this morning. Service notice will be sent out today with more details, thank you for your patience!

Login page issues resolved, continuing investigation into cause. Service notice with more detail will be sent out today.

Amazon Prime Day is coming fast, are you a Prime Day Seller? Contact [email protected] for assistance! #primeday bit.ly/2qFy9Hu

We're still investigating some intermittent performance issues in the application this afternoon, error msgs within Reporting tool resolved.