Self Help Support @SelfHelpSupport
#Breaking #News & #Research: #VirtualAgents, #WebSelfService, #OnlineSupport, #KnowledgeManagement, #ArtificialIntelligence, #Avatars, #ContactCenters #CX . Moderated.By.Carly.Xen.cn Switzerland, Bejing, London. Joined July 2012-
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Self Help Support retweeted
Sources tell us that @IntelliResponse's @Mike_Hennessy1 & @1RA plan new product launch for something called 'VOICES' June 25. #VOC #CustServ
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Self Help Support retweeted
Apparently there is a big announcement coming from @IntelliResponse's VP of Marketing @Mike_Hennessy1 - word is that its related to #VOC
Self Help Support retweeted
Anyone with insight as to what @IntelliResponse is up to? Interested to learn how they plan to use all the real time data they collect. #VOC
Self Help Support retweeted
@IntelliResponse - we at @contactcenter would like to know more about your new #bigdata #voc project. Please advise.
On the Road: Solid scores for Alberta insurers - Calgary Herald - Calgary Herald bit.ly/13H2p3X #SELFSERVICE #CX
Canada Wireless Customer Satisfaction Survey: JD Power Says Prices Spiking - Huffington Post Canada bit.ly/194WeHd #SELFSERVICE #CX
'I'm a prince!' and 6 more online dating red flags - HLNtv.com bit.ly/10wDL7h #SELFSERVICE #CX
Cruz: Homeland Security has its mind made up on border security - The Hill bit.ly/13GFqGd #VirtualAgent #CX
Using Social Media as a Customer Service Tool - Multichannel Merchant: Using Social Media as... bit.ly/15PLT5M #CX #MultiChannel
YouTube's Pay Channels Include 'Sesame Street' and Mixed Martial Arts - New York Times bit.ly/15Po2mO #SELFSERVICE #CX
Ottawa nurses cut out middle man with UC system - ITWorld Canada bit.ly/13GhX86 #VirtualAgent #CX
Wireless customers using online self-service more satsified - Telecompaper (subscription) bit.ly/10wegmF #SELFSERVICE #CX
Cleveland man arraigned on rape, kidnap charges - Salina.com bit.ly/10vLDps #SELFSERVICE #CX
FHSU on top of its game - Hays Daily News bit.ly/174JILp #SELFSERVICE #CX
Indie band Galaxie 500's rise chronicled in new book - CBS News bit.ly/174J4NU #VirtualAgent #CX
Stanchart's digital bank opens @JUNCTION - Capital FM Kenya bit.ly/130a6zl #SELFSERVICE #CX
Barracuda reveals virtual networking appliance - ITWorld Canada bit.ly/193xK1f #VirtualAgent #CX
A* Pathfinding or Collision avoidance - GameDev.net: A* Pathfinding or Collision ... bit.ly/10vj9fC #AI #Virtual Agent
Intelliverse and Cincom Systems Partner to Provide Cloud-Based, Multi-Channel ... - Wall Str... bit.ly/193mhyC #CX #MultiChannel
Monitoring transactions without a forklift - ATM marketplace.com (blog) (press release) bit.ly/15NQ9m8 #VirtualAgent #CX
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