TOPdesk North America @TOPdesk_NA
Your guide to IT service excellence! Featuring news, knowledge, tips & tricks and other interesting service management software content topdesk.com/en/ North America Joined March 2020-
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We're #TOPdesk! 😊 Simplify your #IT #servicedesk within your schoolboard, trade school, university and more. 🏫🏢💻 With our #selfserviceportal, develop your service desk #automation and management tools with TOPdesk: youtube.com/watch?v=CLU5Dh…
Want to increase efficiency in your IT department? 💻😀 Join #TOPdesk on March 22, 2024 @ 9:00am EST, to learn how you can optimize your #callmanagement process through streamlined processes, #automation, categorization and more! 🚀📅 Save your spot here: linkedin.com/events/topdesk…
Stronger relationships with IT customers? Self-sufficient end-users? More time for rewarding work? Sold. Discover the benefits of #shiftleft for #ITSM: bit.ly/48qTmdu #TOPdesk
Want to know the latest product developments and tips from TOPdesk? 🧐💻 Watch our upcoming webinars to learn updates on TOPdesk Mobile, Asset Management, Action Management, and new updates expected this year. 🗺️ See you soon! To register, click here: topdesk.com/en/webinars/?_…
Think your IT department could benefit from a Lean Service Management approach but not sure where to start? As #TOPdesk’s Yash explains, sometimes reducing waste in your processes comes down to asking the question: Is this step really necessary?
Lean IT means cutting out anything that doesn't add customer value – and makes delivering IT services more efficient while improving customer satisfaction. 👉 Find out more about Lean for IT in this blog: bit.ly/4647Eit #TOPdesk #ITSM #lean
Visit #TOPdesk during #TCEA, from Feb. 3-7, 2024, in Austin, Texas. Stop by booth #2267 📍, and during our speaker session 🎤 to learn more about how to level up your #IT department and #servicedesk. See you there! 👋 Save your spot here: convention.tcea.org/register/
On January 12, CA TOPdesk had its 2024 Annual Meeting! Throughout the week, we examined quarterly updates explored new strategic initiatives for 2024. To end it, we wrapped up the session with a game of curling, one of Canada's beloved winter sports! 🇨🇦
Happy Data Privacy Week! 😃 Here are a few tips on how to boost your organization's IT security 🔒💻: youtube.com/watch?v=sUep-_… To learn more about how you can keep your data privacy safe, check out our blog for more tips: bit.ly/4b595jQ
TOPdesk NA recently had its 2024 Annual General Meeting! 🎉 Throughout the week, we reviewed quarterly updates, collaborated on projects for 2024 🤝, and ventured to new heights (and waded to new waters 🌊)! Here are some highlights during the week! ✨
According to the SDI, the skill that IT professionals will need most over the next 2-3 years isn’t programming, AI, or system analysis. It’s emotional intelligence. Discover the 5 #softskills IT departments need: bit.ly/43uZwWw #TOPdesk #ITSM #upskilling
Microsoft’s Global State of Customer Service Report states that 55% of customers expect a higher level of customer service year on year. Struggling to keep up? Discover 3 ways to adapt your IT services to meet rising customer expectations: blog.topdesk.com/en/itsm/trends… #TOPdesk
Meet our new Project Coordinator, Kathryn! 🎉 During her spare time, Kathryn loves to horseback ride and owns two horses. Her favourite colour is purple. We look forward to having you on the team, Kathryn!
Tech alone won't future-proof IT teams! ✨ Soft skills are gaining value. Discover 5️⃣ crucial human skills here: bit.ly/44Ifyxx 💻
At TOPdesk we like to simplify industry terms. Today's term: "agile." 🤔 What defines agile? 🔍 What are the perks of agile methodologies? ❓ What is agile service management? 🛠️ How does it align with ITIL? Discover more here: bit.ly/3yRo7ck #TOPdesk #ITSM #agile
Still using outdated IT approaches? 🕰️ It’s time for a change! Many IT departments are stuck in the past. 🔮 Discover 3️⃣ signs your IT needs an upgrade: bit.ly/3OVDeJs #TOPdesk #ITSM
We're delighted to invite you to our holiday webinar, where we'll unwrap a special gift just for you—practical tips and tricks to supercharge your efficiency with TOPdesk. 🍪 Grab Your Holiday Treat and Secure Your Seat here: bit.ly/3NlvwXL
A heartfelt thank you to everyone who joined the Canada TOPdesk on Tour. We hope you enjoyed the presentations, workshops, and networking amongst customers and peers. 🤝 In case you missed it, you can watch the recap here: bit.ly/46EDZfE See you again next time. 👋🎉
🎬 Lights, camera, Action Sequences! ⏲️ Level up your skills in 15 mins: 💡 Master variables 💡 Automate tasks 💡 Let TOPdesk work for you Ready for the challenge? Join now: [Link] 👉 bit.ly/45P2cAc #ITSM #serviceautomation #actionsequences
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It's the final week of school-based Grade 7 & 8 Information Nights! Thank you to the students and families who already visited their future secondary schools. If you're heading to an event this week, we hope you have a lovely time 🏫 Learn more: hwdsb.on.ca/secondary/plan…
For those that weren't able to join us last week- we've got you covered. You can join us for our final #IRL event of 2022 on December 5! This one will also be taking place at OneEleven and include more of the conversations and networking you love! lnkd.in/g9_GpWvF
Before we return to school tomorrow, we want to remind you that HWDSB is asking students and staff to wear a mask, given the widespread occurrences of various respiratory illnesses. Please note that masks will be provided upon request. Read more: hwdsb.on.ca/blog/message-f…
Wondering how to apply #agileservicemanagement in practice? Look no further – TOPdesk's very own Yash makes agile service management easy with these 6 practical tips. 👉 Watch the video now: youtube.com/watch?v=BbS8V4… #TOPdesk #ITSM #TOPdesktips
Want to keep your #servicedesk on track? 🏎️ We've got you covered with our #incidentmanagement Service Desk! It's an all-in-one performance shop where technicians can easily organize and assign tickets! Looking for more tips? Check out more here: bit.ly/3X5PtoC #mario
We strongly believe that everyone should feel safe and included at work. To help us keep learning about this topic, we invited Sexmatters to host two workshops — on #SocialSafety and Safer Space. Read more in our interview below: bit.ly/3V40lBA #diversityandinclusion
Did you know that TOPdesk has a Panic Button feature that allows you to report problems quickly and easily? Watch “How-To: Set up a Panic Button in TOPdesk” on-demand webinar to learn how to set this feature up. Sign up to watch below 👇 bit.ly/3g8MBqw
Continuing our new TOPdesk USA Office launch 🚀 through games. We have designed our new office in another game, #SIMS, this week to celebrate the new location! Want to see more of our office through the lens of other games 😋? Click here: bit.ly/3V76I7d
This year we celebrate the #25thanniversary of #TOPdesk! We started with two college students who developed software that would make the lives of helpdesk technicians easier. Now, we have over 10 million users of our #ITservicemanagement software in multiple countries worldwide!
Do you like a good #speedrun? Get ready to race with TOPdesk! Our #reporting tool lets you track your IT team's ticket and task completion speed. For more information on our reporting, check it out here: bit.ly/3Awo8SQ #Informationtechnology #tech #solutions #servicedesk
Are you using #ITIL as a framework or a line-for-line rulebook? ITIL expert Wouter Geertsma has seen way too many organizations that use ITIL as a holy book. Read his blog to find out why you should stop seeing ITIL as a rigid set of rules: bit.ly/3g5QNHF #topdesk
We are so proud to announce that TOPdesk has received an honorable mention in #Gartner's 2022 Magic Quadrant ITSM Report! TOPdesk is 1 out of 8 noteworthy vendors among the top in Gartner's market momentum index 🏆. Read the complete article here: prn.to/3Eg8AUn
@LinuxHandbook Last Friday of July is celebrated as the Sysadmin Appreciation day. We would like to appreciate all the sysadmins out there, the superheroes of the IT world 🐧 🧑💻 sysadminday.com
The last Friday of the July is celebrated as the Sysadmin Appreciation Day 👨🏫👩🏫👩💻👨💻 Happy #sysadminday to all the sysadmins out there 🎉🥂🍾
Happy #SysAdminDay! When you forget your password, your files go missing, or your computer crashes, they're here to save the day! 🦸 Today's the last day to nominate a coworker to win a #PS5 #HorizonZeroDawn Forbidden West Bundle! Nominate them here: bit.ly/3uHhmXG
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