Throne Support. Got questions about Throne's Service? We're happy to help!
For order specific questions, please use the "help" button of your Orders page.throne.comJoined May 2022
Heads up! Our US team will be offline tomorrow in observance of the holiday.
š¦ USPS/mail services and banks will also be closed, so please expect slight delays with deliveries and withdrawals. Thanks for your patience! ā¤ļø
Hi! We are aware there are currently issues with logging in and creating new accounts. There is a temporary service outage which should be resolved soon ā¤ļøš«¶
The US staff will be off tomorrow, May 26th, for Memorial Day. US mail and package delivery will be halted, and banks will be closed. Delays in deliveries and withdrawals are normal and to be expected! This may also cause delays in orders and support. We appreciate your patience!
Just a reminder: Today, February 17th, is a federal holiday. US mail & package delivery are halted on this day, and banks are closed. Delays in deliveries and payouts are normal and to be expected! :)
The US staff will be off Thursday, November 28th for the US Thanksgiving Holiday.
US mail & package delivery is halted on this day, and banks are closed. This may cause delays in deliveries and balance withdrawals. This may also cause a delay in orders and support.
The US staff will be off Monday, September 2nd for the US Labor Day Holiday.
US mail & package delivery is halted on this day, and banks are closed. This may cause delays in deliveries and balance withdrawals.
This may also cause a delay in orders and support.
The US staff will be off on Thursday, July 4th for the Independence Day Holiday.
US mail and package delivery will be halted, and banks will be closed. This may cause delays in deliveries, balance withdrawals, orders, and support.
Thank you for your understanding and patience.
Hi everyone! Quick note: Support tickets are handled in the order received. Sending multiple messages about an issue resets your place in the queue to the most recent message sent. Please be patientāwe'll address your original ticket as soon as possible. Thanks for understanding!
Just a reminder: our team was out yesterday for the U.S. Memorial Day holiday.
We appreciate your patience as we catch up with support tickets from the weekend.
We do have a larger queue than normal, so it may take up to 48 hours to receive a reply.
Throne staff will be off for the Memorial Day holiday (U.S.) on Monday, 5/27.
This means you may see a delay in support ticket response, and as this is also a banking holiday, there may be a delay with withdrawals.
Hey Throne Partners: We had a bug with our email system, and you may have received your welcome email again (or multiple times). We apologize! This should be resolved now.
And for those who never received a welcome email, this too is fixed.
Thank you all for your patience as we get through your tickets! Just a reminder that it may take 24-48 hours for a reply depending on the volume of tickets we receive.
Also please do not create multiple tickets for the same issue, as this can add further delays in the queue. š
As a reminder, our staff will be off on Monday, January 1st for the New Year! š„³
We appreciate your patience as our staff spends time with family & loved ones for the holiday!
Just a reminder, our staff will be off on Monday, Dec 25th for Christmas š
We appreciate your patience as our staff spends time with family & loved ones for the holiday! ā¤š
š£ To all creators using our new Twitch Alert Integration:
If you signed up to Throne using Google or Email (instead of Twitch) or have experienced issues with your alerts, please follow the installation guide: help.throne.com/en/articles/84ā¦
š£ To all creators using our new Twitch Alert Integration:
If you signed up to Throne using Google or Email (instead of Twitch) or have experienced issues with your alerts, please follow the installation guide: help.throne.com/en/articles/84ā¦
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