As I always say, transit leaders should be riding transit. You can't make good decisions about a service you're unfamiliar with. Saying "I grew up riding the bus" doesn't give you a pass to not ride the system today. nyc.streetsblog.org/2023/03/14/exc…
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@jahorne i'm one of the few people at my (small) agency who rides our system as a regular passenger. there are some who refuse to "ride a public bus" in general, but others can't make it work due to their schedules/locations.