Luke Brown @_LukeBro
Proud father of identical #twins👶🏼👶🏼 #climber🧗♂️#snowboarder🏂 #tech enthusiast 👾 #CX & #contactcentre specialist ☎️🧐@EnghouseInterac enghouseinteractive.co.uk Reading, UK Joined February 2018-
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🤖 Are chatbots the tech we love... or love to hate? Adoption has surged to 42% in contact centres, but experiences vary wildly, and smooth handoffs to humans are critical. Check out this article from Contact Centre Helper for some industry insights. share.engh.to/5nsax
FCR is more than a metric — it’s a trust-builder. Here are 15 tactics to improve First Contact Resolution in your contact centre, from coaching to smarter tooling 👇 #CX #FCR #ContactCentre share.engh.to/68c8z
🛒 eCommerce doesn’t end at checkout. Support loyalty and scale with the right contact centre tools. #CX #eCommerce share.engh.to/6k837
👂 Still switching tools to serve customers? If your teams live in Microsoft Teams, your contact centre should too. Enghouse makes it possible. #MicrosoftTeams #CX share.engh.to/gnqqu
🧩 What’s the secret to future-proofing contact centres? Three letters: API. Discover how an API-first approach powers flexibility, speed & secure integration in the cloud. #APIFirst #CloudContactCentre #CX share.engh.to/26rbr
Hh Considering integrating your contact center with Microsoft Teams? Enghouse Interactive breaks down key factors: native integration, compliance, omnichannel support, and scalability. Ensure your solution aligns with your CX strategy. Hh share.engh.to/jcwpc
🤖 AI is revolutionizing contact centers, but ethics & privacy can't be overlooked. Enghouse Interactive highlights the importance of bias mitigation, data protection, transparency, and human oversight. #AI #EthicalAI #DataPrivacy share.engh.to/4r7xw
R2 body built with production dies!!
💡The future of customer engagement is evolving! From AI-driven interactions to seamless omnichannel experiences, enhance your contact centre strategy 🎥Check out CX Today’s Charlie Mitchell hosting Simon Adnett #ContactCentre #AI #Automation #FutureOfCX share.engh.to/5kprg
🌟AI is transforming contact centres – but are you leveraging it effectively? From automation to customer insights, discover how AI can enhance CX and operational efficiency. #AI #GenAI #ContactCentre #CX #Automation #FutureOfCX #CustomerExperience share.engh.to/44xur
This is exciting! Volkswagen Group CEO Oliver Blume and I are thrilled to announce the formation of a joint venture between our two companies. This partnership brings Rivian’s software and zonal electronics platform to a broader market through Volkswagen Group’s global reach and…
The coolest movie posters of all time - a thread 🧵 1. Star Wars: Episode I (1999)
Our recent blog, drawing on stats from @ContactBabel's #utilities guide, and includes insight into how agents play a pivotal role in creating stronger #customerrelationships 💪🏻 Learn how important it is to build empathy into utility #customerservice share.engh.to/cju6m
We had a blast introducing R2 and R3 in San Jose last week — but the roadshow must go on! Next stop: Atlanta, April 27 through 29. For more details: rivn.co/AtlantaEvents
Mercedes-Benz World (also known as the home of Commsverse 😏) Is THE place to be this June 26 - 27th 📌 With incredible speakers, industry leading technology, dedicated delegates and more, it’s an event not to miss ‼️ Get your ticket today 👉 commsverse.com
📧 Did you know email remains the most popular digital channel for #customerservice? In our latest blog we share some key tips to help customer service teams optimize and get the most from the email channel. Read it here: bit.ly/3OVdoEd share.engh.to/b7a3v
The Rivian Treehouse is our take on the rooftop tent. The Rivian Travel Kitchen completes the perfect campsite.🏕️
Here's a look inside the new Rivian R2 (starts at $45,000)... and R3 and R3X! youtu.be/k0Gt_PUyldc?si…
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Invest In Assets 📈 @InvestInAssets
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