Daniel Kimber @_dankimber
Building 11X better customer service - Co-Founder @BrainfishAI Australia Joined April 2020-
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You know that product demo you recorded? Or your training videos? What if you could turn those into help articles with the click of a button? Now you can upload videos to Brainfish and get searchable knowledge base articles generated automatically. hubs.ly/Q03F2STb0
Australian AI startup Brainfish has secured $10m in pre-Series A funding and announced plans to establish its headquarters in the US capitalbrief.com/briefing/brain…
Congrats to Surge 10 co. @BrainfishAI on the new fund raise! @_dankimber, @ajainvivek and team are reimagining customer support with Ambient AI. Launched just 3 years ago in Australia, the co is expanding to the US 🚀! Check them out 👇
Congrats to Surge 10 co. @BrainfishAI on the new fund raise! @_dankimber, @ajainvivek and team are reimagining customer support with Ambient AI. Launched just 3 years ago in Australia, the co is expanding to the US 🚀! Check them out 👇
🧠 BIG NEWS: We just raised $10M AUD ($6.4M USD) Pre-Series A led by Prosus Ventures to define the future of customer support with ambient AI. From Sydney, Australia → San Francisco, U.S. Read on to learn what this means for customer experience. hubs.ly/Q03wgNfd0
Tired of support tickets that could have been prevented? 🤔 We just released five AI agents that provide help at exactly the right moment. No more outdated docs. No more generic onboarding. No more waiting days for technical help. hubs.ly/Q03klJvC0
Here's a haiku about Ambient AI Agents: Quiet background aid Understanding context, flow Problems prevented In the time it took you to make sure the syllable counts were correct for our haiku, you could be using with your own Ambient AI Agent 🙂 hubs.ly/Q039xp980
Did you know only 1 in 5 companies rate their knowledge base as "very accurate"? 😬 Oof. In this article, we explore how SaaS companies spend up to 8.5% of revenue maintaining help content that seems perpetually outdated. hubs.ly/Q038rFLz0
Brainfish now automatically creates and updates help docs, and we've unveiled this (super rad) feature on @ProductHunt today. Don't write knowledge base content EVER again 🎉 Check it out for free and let us know what you think! hubs.ly/Q037qC8s0
Time to stop writing docs every week producthunt.com/posts/brainfis… We just launched Brainfish Ambient AI !
What if your knowledge base could automatically update itself? Our Self-Generating Knowledge Base is launching in less than 24 hours on Product Hunt! hubs.ly/Q037cW4L0
If your new chatbot promises "90% ticket deflection", you're about to make the same expensive mistake that keeps showing up in B2B support. Here's what actually works, and why the best companies focus on prevention instead of deflection. hubs.ly/Q035jSCK0
"If AI is handling 90% of your support tickets, you probably have a bigger problem." The best B2B companies aren't obsessing over ticket deflection rates. They're creating product experiences so natural that support becomes almost invisible! hubs.ly/Q033Bh3p0
Sometimes silence isn't golden (it's just expensive). hubs.ly/Q032RWWd0
"delivery?" - That's it. That's the entire support ticket. Analyzing a million support interactions taught us something fascinating about how people ask for help when they're stuck. hubs.ly/Q031X8xg0
🎄✨ Happy Holidays from the Brainfish Team! ✨🎄 Whether you’re out in the sun, unboxing gadgets, or just enjoying some well-earned downtime, we hope you have a wonderful holiday season!
Time flies. Don't remember what happened this year in CX? Here is your 2024 Wrapped.
Happier users. Sane support agents. Fewer tools. Lower costs. See it for yourself: hubs.ly/Q02YG71P0 #AI #GenAI #CustomerSupport #SelfService #AISelfService #AICustomerSupport
5 years, 10 cohorts, 350+ founders, 150+ companies, but we’re just getting started! Today, we are beyond thrilled to share the launch of #Surge10. ⭐ 14 innovative companies are part of the newest cohort - Our most global cohort yet! Read more: forbesindia.com/article/take-o…
The customer service software industry is both large and uniquely ripe for AI disruption. Australian startups like Brainfish are hoping to do just that. capitalbrief.com/article/the-90…
📣 New feature alert Don't just tell your customers how to use your product, show them. Our AI Help Centre can now instantly surface the right video for your customer's specific question. To learn more about this feature, book a demo: hubs.ly/Q02DGfSP0
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