The Think Human Consultancy @_thinkhuman
Customer experience with a human-centred approach. Working across CX improvement, customer communication and customer service training. #cx #custserv thinkhuman.org London Joined June 2013-
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Think Human’s Template Tour moves north this week, helping new clients sort their complaint templates out in time for the Consumer Duty FCA regs. Starts tomorrow with Crewe, then onto Leeds and more stops north. Now, is it a bacon bap or a bacon barm?
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The Think Human Consultancy retweeted
Do you handle customer complaints? Learn how to resolve customer complaints more effectively. Our virtual training course is on 28 April 2022. There’s still time to book your place: ccma.org.uk/members/events… @_thinkhuman #Training #customercomplaints #customerexperience #ccma
The Spotify Privacy Policy Vs Customer-Centric Language bit.ly/2EUTkRd #cx #custserv
Making live chat for customer services work in the real world bit.ly/2suiVL0 #cx #custserv
The Think Human Consultancy retweeted
Another piece of wonderment from Poundland. Brilliant.
Another piece of wonderment from Poundland. Brilliant.
The Think Human Consultancy retweeted
If you need to sound like an MBA textbook to make an idea sound good, it’s probably not a good idea.
How the passive voice destroys customer relationships bit.ly/2FDLQ0B #cx #custserv
The Think Human Consultancy retweeted
Good lord. Someone’s hit the bullshit button with a vengeance over at Ebay. Can we say ‘intermediated payment jargonfest’, children?
The Think Human Consultancy retweeted
As soon as you tell people about the rational elements of a product, the less they are interested in buying it. Appeal to their emotions! #MTatBbh @BBHLondon
Motivating your customer service team to get results bit.ly/2FVuQnz #cx #custserv
The Think Human Consultancy retweeted
This is why @KingstonHospNHS is such a great place to work. Found this on nursery pick up last night. #livingourvalueseveryday #valueeachother even in #winterpressures, thanks @lisab1768
SlideShare: The Gulf in Customer Communication bit.ly/2Fhl3rQ #cx #custserv
Building rapport with customers through better communication bit.ly/2E07egz #cx #custserv
The Think Human Consultancy retweeted
Pip’s been holding in “a high priority queue", waiting to talk to the AA for the last 12 minutes. Presumably, people die waiting in the low priority one. #ismellbullshit #CX
The Think Human Consultancy retweeted
Nobody wants to work in a “fast-paced environment.” The clichéd job description suggests a culture that sacrifices quality for speed buff.ly/2Czy0vG
The power of written communication to customers bit.ly/2ze66FN #cx #custserv
The Think Human Consultancy retweeted
Helping out in the snow yesterday. Michele from our booking office at Haddenham sent in this photo of two of our snow heroes, Callum and Roy, who came to the station at 05.30 to help clear the platforms. Thanks both!
3 Ways To Improve Your Customer Knowledge Base bit.ly/2nmDaYw #cx #custserv
The Think Human Consultancy retweeted
Huge thanks to the staff and students at @StGregsOxford for your hospitality, listening and thoughtful questions today. You were fab! @speakrs4schools
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