Aspire CCS @aspireccs
Aspire is a global analyst & market research firm providing independent insight & trusted advice to the CCM & CXM industries. aspireccs.com U.K, U.S, & Europe Joined October 2015-
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Exciting news this morning as we welcome Amanda Beesley into the Aspire fold as Vice President of Consultancy. Amanda will play a vital role in shaping Aspire's consultancy services: bit.ly/44nML0C
Don't miss @wdmAspireCCS's latest blog; a guest piece for @FISGlobal & the first in a 4-part series on the #customercommunications market. Will shares insight from our latest research on the current state of the market & how it is transforming: fisglobal.com/en/insights/do…
FREE WEBINAR: Join us on Nov 2nd as @kasparroos, Martin Pack & Adam Firbank bring together independent research findings & industry insight to walk you through the changes we’re currently seeing in the #CX landscape. Register here 👉 bit.ly/3dXVEJZ
Don't miss @kasparroos at #OpenTextWorld in Las Vegas this time next week. He'll be speaking at a Live Breakout session at 16:30 -17:15 on the 4th, on why leading organizations are moving beyond traditional CCM to CXM Reserve your spot and register here: bit.ly/3xV5i6Q
NEW BLOG: Adam Firbank wraps up his recent #CJM blog series with a brilliant summary. Whether you're yet to catch the 6-part series, or you've been with us on the journey do give it a read: aspireleaderboard.com/insights/cjm-b…
NEWS: We're really excited to announce the appointment of Tina Piemonte as Aspire's new Relationship Director in the U.S. Tina brings over 20 years of software and services sales experience and a solid background in #CCM. Welcome to the team, Tina! bit.ly/3pZ6FwQ
NEW BLOG: We love catching up with industry professionals to hear their experience of the #CCM / #CXM markets. In our latest Professional Spotlight interview with Gina Armada, CEO of @mhcautomation, she shares some great thoughts based on her journey bit.ly/3KoHBbZ
NEW BLOG: In the latest Customer Journey insight from Adam Firbank, he explores the world of bots & machine learning. Find out how this technology can be used in journey management & mapping tools to allow organizations to better engage with customers:bit.ly/3zpWfe5
NEWS: Thrilled to announce the launch of the updated 2022 Aspire CCM-CXM Leaderboard. We've made some big changes to our unique, interactive comparison tool dynamically, which visualizes the CCM-CXM Software, Solutions, and Service Provider landscape 👉 bit.ly/3S43IYM
NEW BLOG: Aspire's Senior Consultant, Adam Firbank continues his current blog series, this time exploring how #personalization can drive customer loyalty and advocacy; along with the role of data and technology. Don't miss it: bit.ly/3yGVrSN #customerjourneymapping
It's time for the next #AskAspire Q&A, with Aspire's COO & UK General Manager, Martin Pack. Discover the biggest obstacles enterprises face when it comes to upping their #CX game and why its important to understand how you're performing against your peers: lnkd.in/etXcprRw
NEW BLOG: Another great piece from Adam Firbank. Find out the importance of shifting your view of customer journeys from linear to cyclical: bit.ly/3yGVrSN
Following our last #AskAspire Q&A with Adam Firbank, we're kicking off a new blog series, focusing on Customer Journey Mapping. In today's blog Adam explains the need for a channel agnostic approach when it comes to delivering omni-channel strategies: bit.ly/3Q5Omlr
Excited to share that Aspire's Adam Firbank will be hosting a panel discussion at @Quadient's #CXM event in London at the end of the month. Registration is open so don't miss out...
Exciting news today as we welcome Adam Firbank as Senior Consultant! Adam will work closely with the existing analyst and consulting team to help enterprises establish winning #CJM strategies that enable an evolution from #CCM - #CXM. Read more: bit.ly/3s7dfmt
Don't miss this free white paper from @parapadakis & @wdmAspireCCS, sponsored by @in10stech Find out how Low Code software development provides a way for business users to engage customers through unique & interactive communications: bit.ly/3ragXeu
What is the real purpose of an industry leaderboard? Aspire's Research Director, @parapadakis, explains this brilliantly in his latest blog. Find out the key ingredients to comparing and contrasting the #CCM/ #CXM vendor landscape: bit.ly/3CWYVB2
Don't miss @kasparroos' latest blog, on the recent announcement of @MessagepointInc's OEM Agreement with @SefasNA. Find out why this news will have a profound impact on both companies' long-term position in the market, here: bit.ly/3Ip2zpL #CCM
In his second blog demystifying industry buzzwords, @wdmAspireCCS gives Aspire's take on what 'Hosted Managed Services' are and how enterprises can use them for secure, advanced #CCM capabilities. Read it here: bit.ly/3G3TCA3 #hostedmanagedservices #aspiredefinitions
According to a study by Aspire CCS, digital transformation has increased in importance by 35% post-COVID. Download this white paper on common obstacles to transformation and how to overcome them. hubs.la/H0_DTn-0
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