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Aspire CCS @aspireccs

Aspire is a global analyst & market research firm providing independent insight & trusted advice to the CCM & CXM industries. aspireccs.com U.K, U.S, & Europe Joined October 2015
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Aspire CCS @aspireccs

2 years ago

Exciting news this morning as we welcome Amanda Beesley into the Aspire fold as Vice President of Consultancy. Amanda will play a vital role in shaping Aspire's consultancy services: bit.ly/44nML0C

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Aspire CCS @aspireccs

2 years ago

Don't miss @wdmAspireCCS's latest blog; a guest piece for @FISGlobal & the first in a 4-part series on the #customercommunications market. Will shares insight from our latest research on the current state of the market & how it is transforming: fisglobal.com/en/insights/do…

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Aspire CCS @aspireccs

3 years ago

FREE WEBINAR: Join us on Nov 2nd as @kasparroos, Martin Pack & Adam Firbank bring together independent research findings & industry insight to walk you through the changes we’re currently seeing in the #CX landscape. Register here 👉 bit.ly/3dXVEJZ

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Aspire CCS @aspireccs

3 years ago

Don't miss @kasparroos at #OpenTextWorld in Las Vegas this time next week. He'll be speaking at a Live Breakout session at 16:30 -17:15 on the 4th, on why leading organizations are moving beyond traditional CCM to CXM Reserve your spot and register here: bit.ly/3xV5i6Q

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Aspire CCS @aspireccs

3 years ago

NEW BLOG: Adam Firbank wraps up his recent #CJM blog series with a brilliant summary. Whether you're yet to catch the 6-part series, or you've been with us on the journey do give it a read: aspireleaderboard.com/insights/cjm-b…

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Aspire CCS @aspireccs

3 years ago

NEWS: We're really excited to announce the appointment of Tina Piemonte as Aspire's new Relationship Director in the U.S. Tina brings over 20 years of software and services sales experience and a solid background in #CCM. Welcome to the team, Tina! bit.ly/3pZ6FwQ

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Aspire CCS @aspireccs

3 years ago

NEW BLOG: We love catching up with industry professionals to hear their experience of the #CCM / #CXM markets. In our latest Professional Spotlight interview with Gina Armada, CEO of @mhcautomation, she shares some great thoughts based on her journey bit.ly/3KoHBbZ

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Aspire CCS @aspireccs

3 years ago

NEW BLOG: In the latest Customer Journey insight from Adam Firbank, he explores the world of bots & machine learning. Find out how this technology can be used in journey management & mapping tools to allow organizations to better engage with customers:bit.ly/3zpWfe5

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Aspire CCS @aspireccs

3 years ago

NEWS: Thrilled to announce the launch of the updated 2022 Aspire CCM-CXM Leaderboard. We've made some big changes to our unique, interactive comparison tool dynamically, which visualizes the CCM-CXM Software, Solutions, and Service Provider landscape 👉 bit.ly/3S43IYM

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Aspire CCS @aspireccs

3 years ago

NEW BLOG: Aspire's Senior Consultant, Adam Firbank continues his current blog series, this time exploring how #personalization can drive customer loyalty and advocacy; along with the role of data and technology. Don't miss it: bit.ly/3yGVrSN #customerjourneymapping

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Aspire CCS @aspireccs

3 years ago

It's time for the next #AskAspire Q&A, with Aspire's COO & UK General Manager, Martin Pack. Discover the biggest obstacles enterprises face when it comes to upping their #CX game and why its important to understand how you're performing against your peers: lnkd.in/etXcprRw

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Aspire CCS @aspireccs

3 years ago

NEW BLOG: Another great piece from Adam Firbank. Find out the importance of shifting your view of customer journeys from linear to cyclical: bit.ly/3yGVrSN

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Aspire CCS @aspireccs

3 years ago

Following our last #AskAspire Q&A with Adam Firbank, we're kicking off a new blog series, focusing on Customer Journey Mapping. In today's blog Adam explains the need for a channel agnostic approach when it comes to delivering omni-channel strategies: bit.ly/3Q5Omlr

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Aspire CCS @aspireccs

3 years ago

Excited to share that Aspire's Adam Firbank will be hosting a panel discussion at @Quadient's #CXM event in London at the end of the month. Registration is open so don't miss out...

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Quadient United Kingdom @Quadient_UK

3 years ago

Excited to share that Aspire's Adam Firbank will be hosting a panel discussion at @Quadient's #CXM event in London at the end of the month. Registration is open so don't miss out...

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Aspire CCS @aspireccs

3 years ago

Exciting news today as we welcome Adam Firbank as Senior Consultant! Adam will work closely with the existing analyst and consulting team to help enterprises establish winning #CJM strategies that enable an evolution from #CCM - #CXM. Read more: bit.ly/3s7dfmt

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Aspire CCS @aspireccs

4 years ago

Don't miss this free white paper from @parapadakis & @wdmAspireCCS, sponsored by @in10stech Find out how Low Code software development provides a way for business users to engage customers through unique & interactive communications: bit.ly/3ragXeu

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Aspire CCS @aspireccs

4 years ago

What is the real purpose of an industry leaderboard? Aspire's Research Director, @parapadakis, explains this brilliantly in his latest blog. Find out the key ingredients to comparing and contrasting the #CCM/ #CXM vendor landscape: bit.ly/3CWYVB2

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Aspire CCS @aspireccs

4 years ago

Don't miss @kasparroos' latest blog, on the recent announcement of @MessagepointInc's OEM Agreement with @SefasNA. Find out why this news will have a profound impact on both companies' long-term position in the market, here: bit.ly/3Ip2zpL #CCM

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Aspire CCS @aspireccs

4 years ago

In his second blog demystifying industry buzzwords, @wdmAspireCCS gives Aspire's take on what 'Hosted Managed Services' are and how enterprises can use them for secure, advanced #CCM capabilities. Read it here: bit.ly/3G3TCA3 #hostedmanagedservices #aspiredefinitions

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Symphio @symphio

4 years ago

According to a study by Aspire CCS, digital transformation has increased in importance by 35% post-COVID. Download this white paper on common obstacles to transformation and how to overcome them. hubs.la/H0_DTn-0

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