ConvergeOne @c1collab
ConvergeOne Collaboration is a Cisco Contact Center & Collaboration solutions provider and innovator. Formerly Spanlink Communications. spanlink.com Minneapolis, MN Joined September 2008-
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Have you heard the news? We are now ONE... ConvergeOne tinyurl.com/hrp6fhq please follow us now at @Converge_One
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BYOD Tips: Network security access should involve both data from user credentials and the user's registered mobile devices.
"Better companies will engage customers in the co-creation of value." - Denis Pombriant, Pres. of Beagle Research Group.
Users of converged IP telephony save around 5 hours/wk by spending less time with technical support, reports Sage Research
CDW identifies "Jabber for collaborations" as a form of a Green Initiative because it reduces the need for trips to the office.
Jabber etiquette tips: Don't correct spelling mistakes in chat. This channel is designed to encourage quick, casual communications.
"To succeed as a team is to hold all of the members accountable for their expertise." - CEO of E-Trade Mitchell Caplan
Gartner predicts that by 2017, most new network applications will be collaborative with a fusion of gamified-social-mobile factors.
60% of users will depend on mobile collaboration as much as email within 5 years, says Aragon Research. stwb.co/zzlzheu
The average worker today must collaborate with 10+ others just to accomplish daily tasks and responsibilities, according to the CEB
Telepresence tips: Meeting leaders should sign on at least 10 minutes prior to test out both the technology and the environment.
Read the Wainhouse Research report on 5 reasons businesses need an entry-level telepresence solution. stwb.co/zlarcra
Teleconference tip: The moderator must tease out what was said during cross-talk. Ask speakers to repeat, one at a time.
VoIP phone troubleshooting tip: If you can't sign in to your personal directory, you may be using your password instead of your PIN.
Before the Collaboration Summit, read this series of blogs on the evolution of the collaboration in the cloud. stwb.co/zlcraah
Meet the Jimi Hendrix you never knew: paratrooper in the 101st Airborne and a metaphor for customer experience. stwb.co/zlcrrcr
"Teams are successful when they are focused, have a short cycle time, and are supported by the execs." Dr. Tom Bouchard
"No one can whistle a symphony. It takes a whole orchestra to play it." -- Yale Prof. H.E. Luccock #collaboration
Tractica market research projects shipments of more than 31K telepresence robots by 2020, up from 4K this year.
BYOD tip: You can't support every device. Only support OS options with excellent encryption and native device tools.
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