Bora Lee @churnzero_bora
mac and cheese aficionado by night, ChurnZero Team Lead of Customer Success Operations by day. You can also find me at: https://t.co/XaJpVULpmx Joined April 2018-
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Check out the recap of our EMEA vRYG! They discussed drawing a line (internally and externally) between Customer Success and Support & encouraging value-based selling (making Customer Success Managers comfortable driving upsells). ow.ly/tagm50G3L64
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Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? Learn more about it from this on-demand webinar: ow.ly/hWLc50FZ2WZ
Trying to learn more about CS metrics and what they mean? Check out this article to help you get clarity around Net Revenue Retention and Gross Revenue Retention: ow.ly/ugeI50FHcwr
Are you in hiring mode? Here are 20 Customer Success Interview Questions to Ask CSM Candidates: ow.ly/G0DD50FHbCA churnzero.net/20-customer-su…
Launching a training program can be hard. Check out my thoughts in getting the ChurnZero Academy up and running: ow.ly/ZtOo50F8jEp
Great easy to understand article about Customer Success maturity through three phases: Build, Operationalize, and Transform. It discusses the key focus areas, known pitfalls, and warning signs for each phase. Check it out here: ow.ly/lgfV50F8hzI
I am a firm believer that word of mouth and referrals are the best way to build a strong and happy customer base. In this day and age, why do you think CS should care about review sites? Learn more here: ow.ly/oLrx50EHgkJ churnzero.net/why-customer-s…
CS is fueled by customer interaction. Working with people & building relationships brings us joy and satisfaction – but also stress when navigating difficult conversations or personalities. Learn how to effectively cope with stress in this webinar: ow.ly/ZjpQ50EHgaL
If you like a good infographic as much as I do, then check out this round up of the 5 best CS infographics: ow.ly/7EYS50EHg6R
Having difficulty driving value in your customer conversations? Here is a fantastic infographic that can help you to make a change: ow.ly/8HVh50EHfIG
4 lessons about Churn. One from our very own, Chase Tinkham. Get back to basics! ow.ly/CxPQ50EHfAD
Learn what our investors had to say about the role of Customer Success. Check out the article here: ow.ly/LBEs50EHftg
Register for this webinar with ChurnZero and Higher Logic as we walk you through our new Customer Success maturity model. Get a better understanding if you’re lagging behind or leading the way – and learn how to accelerate the success of your org! ow.ly/SLre50EhxH3
Join me as I host a vRYG all about all this CS Operations! Register to attend tomorrow: ow.ly/ovbk50EhxA3
Adding a new platform into your technology stack is not always an easy thing. To start your Customer Success software implementation off on the right foot, our Implementation Team Lead put together a readiness checklist. Have a look here: ow.ly/FHTP50Ebal5
Feedback is a critical part of working with customers. Here is a step-by-step guide to establishing a Customer Success-driven feedback loop: insided.com/blog/a-step-by…
Heard about ChurnZero but not sure what we do? Check out this short video to find out more: ow.ly/gPg550Eba6v
This week's ChurnZero Tip - Setting Goals to Evaluate Effectiveness of Your Plays Learn more here: ow.ly/eZ4n50Eb9NT support.churnzero.net/hc/en-us/artic…
Aside from threatening our sense of control, certainty, normalcy, competency, and ego – to name a few of humanity’s favorite things – we resist change because it also creates more work. Learn ways to help navigate change here: ow.ly/Qf0d50Eb9BE
To solve customer churn, you need to attack it at its source. Learn what the main causes of churn are and some examples on how to manage them here: ow.ly/lRdw50DZqA0
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