Verint Messaging @conversocial
Verint Messaging (formerly Conversocial), enables brands to deliver exceptional conversational experiences across social and messaging channels. verint.com/engagement-cha… Global Joined April 2010-
Tweets9K
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Followers18K
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Following2K
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Likes3K
Abstract: AI and bots are two of the hottest topics in technology today, but what do they really mean for contact centers? Innovative AI capabilities and bots can help modernize contact centers, improve both customer and agent experiences, and increase efficiency and accuracy.…
Secret's out! The incredible @SDougMorg, president of the @Raiders, will be joining us as our keynote speaker at Engage 2023 in Las Vegas in June 🏟🏈 Read more in the press release: verint.com/press-room/202… Register to join: verint.com/events/engage/ #Engage23 #VivaLasVerint
Verint has teamed up with World Central Kitchen and G2 to deliver fresh meals to communities in Ukraine. Review Verint Messaging and G2 will contribute $10 to Verint’s ongoing campaign to fund emergency food relief efforts and other programs in Ukraine. bit.ly/3ENrZh6
Who needs a blue check when you can have two? DM us on WhatsApp instead. No monthly fee (ever).
To order from 1-800-Flowers, you never have to call 1-800-Flowers again. Using Facebook's Click-to-Messenger (CTM) ads, bot flows make calling THE 1-800 company a thing of the past. Check out more CTM tools here: bit.ly/3G80lcR
The growth of m-commerce (mobile commerce) is the biggest factor in the shift in digital marketing techniques. In fact, mobile is expected mobile will be the biggest channel for shopping by 2027. Check out more on mobile commerce here: bit.ly/3Gr09FJ
90% of Instagram's 1bn users follow at least one of their favorite brands. The platform announced Instagram Shopping’s release last year, it became the perfect opportunity to monetize the level of loyalty and engagement on the platform. Read more here bit.ly/3Fk3JzY
There are 3.5bn Google searches every day, each one a chance to acquire new customers. The discovery stage is when consumers are most engaged. Google's Business Messages is the perfect tool to capitalize on this level of engagement. Check out how: bit.ly/3r4W57u
There are ~1.5 bn iOS devices worldwide. Features like Apple Pay, Wallets, Cards and AR built are into the Apple Business Chat, making a whole customer lifecycle the same as messaging a friend. check out more here: bit.ly/3FiPOu7
Digital customer interactions no longer have to be reactive. Rather than just handling customer queries, messaging channels can be used to engage and generate revenue. See how your brand can capitalize on m-commerce (mobile commerce): bit.ly/33chhAH
Customer expectations of their favorite brands have shifted since 2020's digital reckoning. As demand for digital experiences grows, it provides the chance to add more tools to a brand's belt when it comes to CX. Check out more here: bit.ly/3I3sXVn
With websites or mobile apps, even if there’s a landing page created specifically for conversion, there are too many points for customer drop off. Average conversion rates hover around 2% with a cart abandonment at 70%. There's a better way to do things...bit.ly/3r2xsby
The growth of m-commerce (mobile commerce) is the biggest factor in this shift in digital marketing techniques. It’s expected that mobile will become the preferred channel for online shopping in the next 5 years. Check out more on mobile commerce here: bit.ly/3ehzOgT
To order from 1-800-Flowers, you never have to call 1-800-Flowers again. It’s an excellent example of using a bot to tackle a brand’s highest customer intent and how its one of the earliest adopters of Facebook’s CTM tool. Check out more on CTM tools here: bit.ly/3Eldlds
2020's Digital Reckoning means expectations changed for online interactions with their favorite brands. As demand for digital experiences grows, it provides the chance to add more tools to a brands belt when it comes to CX. Check out more here bit.ly/3qfJFcF
Staff for Internal Success: Staffing is a never-ending conundrum. Be prepared to shift trained agents over from traditional channels to digital if volumes get overwhelming or consider fully training a new set of dedicated agents to manage the volume. (3/5)
We created a Digital Holiday Survival Guide to help you through the holiday season. Here's some quick tips to help you and your team survive this holiday season (1/5)
Still Bring Some Holiday Cheer: At the end of the day, it is the festive season and therefore a reason to be cheerful. Help self-promote your hard work by showcasing the great customer interactions and examples of your company doing digital engagement service well. (5/4)
Create an Internal Marketing and Product FAQ Customers will always have a whole host of questions for you. With volumes increasing during the holiday season, creating FAQ sheets to answer the high volume, repetitive questions will improve response and resolution time. (2/5)
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Shane Mac @ShaneMac
39K Followers 2K Following Co-founder @XMTP_, Co-founder @GoSquaredAway. Secure DMs here: https://t.co/1QEhB3C9Sl
Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
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Verint @Verint
8K Followers 908 Following A pure-play customer engagement company helping the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.
Greg Ortbach @GregOrtbach
6K Followers 4K Following CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
Brian Solis @briansolis
270K Followers 4K Following Head of Global Innovation, @ServiceNow | Futurist | 8x Best-Selling Author | Keynote Speaker | Digital Anthropologist | Other Socials @BrianSolis | X's are mine
Sprinklr @Sprinklr
40K Followers 17K Following We un-silo and unify teams to make customers happier. With our Unified Customer Experience Management platform (#UnifiedCXM).
CX Today @cxtodaynews
8K Followers 104 Following Leading authority 🎙️ for #CX Tech News #CustomerExperience #ContactCenter #CCTR #CCaaS #CRM #ChatGPT #AI #GenAI #CXNews 📩 Sign-up for Free 👇
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195 Followers 372 Following PR Director @Verint. Driver of #CX, #cloud, #automation and #AI conversations and content. Tweets are my own.
Susanne Pitts @VerintSusanne
2K Followers 5K Following Writer. Editor. Hard-wired optimist. Verint Marketing. Music lover. Fan of Florida's Gulf Coast. Football enthusiast. All views are my own.
Celia Fleischaker @CFleischaker
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Campaign @Campaignmag
223K Followers 4K Following The world’s leading magazine for the advertising, marketing & media communities. 🎙 Weekly podcast: https://t.co/tJqcVBXVqk
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471 Followers 526 Following Outdoor adventurer, music enthusiast, @Arsenal and @sixers fan. New Mexico born and raised
ICMI @CallCenterICMI
10K Followers 1K Following ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training.
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31K Followers 6K Following Something new Past: Investing and building at Coatue, Lowercase Capital & CAA. @jesicaahlberg 💍 Louie 🐶
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1K Followers 254 Following eCommerce Entrepreneur by Passion, Host @k5berlin #K5TV, @zooplus co-founder, podcaster #cheftreff, E-Commerce Investor & Advisor #GLORE50 & FURE Capital
Dr Efi Pylarinou @efipm
24K Followers 10K Following Top Global Fintech & Tech Influencer • Trusted by Finserv & Tech Global • Content & Influencer Services • Advisory for Digital Transformation • Speaking
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92K Followers 4K Following The official page of Buffalo Trace Bourbon. Must be 21 years of age to interact. Produced by Buffalo Trace Distillery. 90 Proof. Enjoy responsibly.
SAP SuccessFactors @successfactors
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Authority Magazine @AuthorityMgzine
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Bernard Marr @BernardMarr
139K Followers 56K Following 📖 Internationally Best-selling #Author 🎤 #KeynoteSpeaker 🤖 #Futurist 💻 #Business, #Tech & #Data Advisor #AI #AR #VR #BigData #Robotics #MachineLearning
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4K Followers 5K Following researcher + strategist @NICELtd | tweets about #tech #CX #EX #AI #competitive #CCTR #QOTD + #CFB {most tweets are random; all are mine} #ALLIN
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"The concept of using 'p**** so wet' as a rhetorical device in a song is neither original nor unique to Plaintiff..." A federal judge dismissed a copyright lawsuit against Megan Thee Stallion and Cardi B over their "WAP" and "Thot Shit" lyrics, and the ruling is hilarious.
Abstract: AI and bots are two of the hottest topics in technology today, but what do they really mean for contact centers? Innovative AI capabilities and bots can help modernize contact centers, improve both customer and agent experiences, and increase efficiency and accuracy.…
🚨 Introducing: The Talent Management Playbook 🚨 Get your copy of Verint’s comprehensive guide to finding and retaining a productive and engaged CX workforce! bit.ly/45hhgpt
🚨 Introducing: The Talent Management Playbook 🚨 Get your copy of Verint’s comprehensive guide to finding and retaining a productive and engaged CX workforce! bit.ly/45hhgpt
Who needs a blue check when you can have two? DM us on WhatsApp instead. No monthly fee (ever).
These bots were often more frustrating than the automated phone systems they were designed to replace. cstu.io/fdcefe via @conversocial #ChatbotDevelopment #ChatBotCompanyUK #ChatBotStrategy
Did you hear? @Verint completes its acquisition of @conversocial—let the fun begin! #Digital-first #Messaging #CX #Cloud #Digital #ConversationalAI #AI #Automation #Personalization #SelfService @VerintAmy infl.tv/j0oW
It’s been a wild 18 months—what does the future of #CX look like? @paulstockford explores channel consolidation + the @Verint acquisition of @conversocial #MessagingAps #WFH #Digital #Automation #AI #ConversationalAI #Cloud #Personalization #Boundless infl.tv/jYkR
Just Posted: @iQmetrix acquires @myshiftlab to offer retail WFM solutions - Companies to bring the best in WFO to retail organisations #cxnews #cx #customerexperience #WFO #WFM cxtoday.com/wfo/iqmetrix-a…
Just Posted: @GliaInc expands customer service platform to 35 banks - Glia said its omni-channel customer service platform was being utilised by over 200 financial institutions #cxnews #cx #customerexperience #finance #omnichannel cxtoday.com/loyalty/glia-e…
A brand new CUSTOMER EXPERIENCE COMMUNITY is coming! The goal of this community is to empower CX practitioners like you— and to have a place to connect, learn, get educated and have fun. Learn more here: ow.ly/OXn550FKcUJ #support #network #CX
Every time a company communicates with a customer, there is an opportunity for an experience. bit.ly/3AELGmm #cx #customerexperience #customerservice
Your customers can offer an incredible amount of innovation to your business. Co-creation partnerships are key in creating customer loyalty. #CustomerImagination #CustomerInnovation #CX
New blog! Join @Verint’s Sept speakers—keeping #CX strong, adapting to a changing #workforce and closing the #EngagementCapacityGap bit.ly/3mQivsW #Empathy #CustomerEngagement #Digital #CX #WFM #Boundless #Recruitment #AI #FutureofWork #GetSmarterin2021 #AlwaysLearning
Another digital-first @customerservice vendor gets acquired. @Verint buys @conversocial. Its the 4th digital-first vendor that has been acquired since @forrester published their customer service wave. The space consolidates. conversocial.com/blog/verint-is… #CRM
TEC Principal Analyst PJ Jakovljevic comments on @Verint & @conversocial for enhanced #socialmessaging #customerengagement Thanks PJ @TECtweets bit.ly/3y91Tyl
To maximize the capabilities of its #CX platform, cloud #CRM vendor @Verint has acquired @conversocial, a provider of social messaging solutions. Learn how this move adds conversational experience & enhanced #messaging capabilities to Verint. 👉Learn More: ow.ly/ROqV50FXRoj
Did you hear? @conversocial joins @Verint + expands its #cloud platform capabilities to help brands accelerate #Digital-first #CustomerEngagement #CX #Digital #ConversationalAI #AI #Automation #Personalization #SelfService @VerintAmy infl.tv/jU5U
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