Mark Ashton @crm_mark

Guy Kawasaki talks about #CX, social media & #mobile, plus examples of companies he believes are getting it right bit.ly/MSdPrt

#Oracle announces new customer experience strategy, check out more @MyCustomer bit.ly/Nx9o9X

idc.com/getdoc.jsp?con… Great to see Oracle still with largest market share, now to keep us there. Its going to be a fun year

socialmediainfluence.com/2012/06/12/the… interesting map on social media - nice to see Oracle playing in all the places

Someone should invent a time machine, go back 3 weeks, and warn Facebook about its IPO. Then go back a year, and start Instagram.

Oracle Buys Social Media Marketing Firm Vitrue for $300 Million - on.mash.to/JpPl8h

RT @MyCustomer: RT @socbizstrategy: Online recommendation overtakes word-of-mouth as biggest purchase influencer ow.ly/aFEt0...

Looking for the next level of #CRM? Watch Customer Concepts TV On Demand to learn more: bit.ly/HzejFT #OracleCRM #

Leading analyst firm positions #Oracle in Leaders Quadrant for #CRM customer service contact centers: bit.ly/JXC4rL #Gartner

RT @InfluenceWeb: Siebel & Oracle providing a powerful platform for marketers, very interesting case studies at #FCIF12 Surprising, not...

@macnabb_kyle thanks for the Oracle mentions this morning. Enjoyed your talk.

Anthony Mullen from Forrester says Cx projects will take 18 mths. It's very clear there is no quick fix it has to be at the core of an org

Attending the Forrester session on 'Surviving Digital Disruption' about how customer knowledge can crush the completion #forrester

Looking for the next level of #CRM? Remember to join Customer Concepts TV, April 24th. More info here: bit.ly/HzejFT #Oracle #LI

Was wondering if Winston Churchill was thinking about CRM

From Winston Churchill - “I am sure that the mistakes of that time will not be repeated; we should probably make another set of mistakes.”

Just ordered this book 'Imagine' How Creativity Works ow.ly/ajsS7 hoping to be inspired - anybody read it