crmtester @crmtester1

CRM: IT'S MY PASSION ! LOVE: Customer Relationship Management. HATE: Churn Joined October 2019

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Philipp Kloeckner @pip_net

3 years ago

Quote of the Day: 🔟❎

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7 Ways to Analyze a Customer-Journey Map. Evaluate your journey map to identify low and high points, failures to set expectations, unnecessary or too long steps, channel transitions, and moments of truth. #customerjourney #crm #customerexperience #digitalmarketing source: nngroup

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crmtester @crmtester1

6 years ago

Great Customer Engagement will be driven predominantly by great experiences. In this Experience driven Economy, Companies that focus on PROVIDING A SEAMLESS, INTEGRATED EXPERIENCE FOR THEIR CUSTOMERS ACROSS ALL CHANNELS will rise #customerengagement #crm #salesforce "Tim Duncan"

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crmtester @crmtester1

6 years ago

Customer Churn: Brands that put in place user level control of marketing data will reduce customer churn by 40% and increase customer lifetime value by 25% in 2023. #churn #customercentric #customerengagement #crm #customerexperience source: Gartner, modernize data privacy...

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crmtester @crmtester1

6 years ago

Most Important Metrics/KPI's for Customer Experience. Net Promoter Score: 58,5% Customer Satisfaction: 54% Customer Lifetime Value: 36,9% #crm #cx #customerexperience #nps #customercentric source: pointlist

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crmtester @crmtester1

6 years ago

Values can MAKE or BREAK Customer Relationships. 80% of customers are more loyal to companies with good ethics. 68% of customers won't buy from companies with poor ethics. #crm #customerexperience #sales #salesforce #sapcx #adobe source: salesforce insights

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crmtester @crmtester1

6 years ago

Customer Journey Based on Data. High Performers: 73% Average Performers: 48% Underperformer: 24% #customerexperience #customerjourney #crm #customercentric source: pointlist

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crmtester @crmtester1

6 years ago

56% of consumers say companies are generally impersonal. Companies aren't living up to customers' personalization expectations. #crm #cx #customerexperience #customercentric #ecommerce #sapcx #salesforce source: salesforce insights

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crmtester @crmtester1

6 years ago

54% of customers say companies need to transform how they engage with them. #customerservice #crm #cx #customerexperience #customerengagement source: salesforce insights

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crmtester @crmtester1

6 years ago

84% of consumers say the customer experience a company provides is as important as its products and its services. #customerexperience #salesforce #crm #cx #marketing #customerservice #sales #customerjourney source: salesforce insights

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crmtester @crmtester1

6 years ago

Buyer Persona. The things you need to pay attention are: 1.Demographics: age, gender, city, country, career, problems, needs, pain points, past experiences. 2.Behaviours: what content they like to consume #customerjourney #cx #digitalmarketing source: quora

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crmtester @crmtester1

6 years ago

New versus Old CRM Business Model. #crm #customerexperience #digitalmarketing #sales source: zuora

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crmtester @crmtester1

6 years ago

Leading Marketing Organizations' Structures by 2020. And the Winner: Customer Experience Organization. #marketing #customerexperience #crm #cx source: gartner

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crmtester @crmtester1

6 years ago

CRM Market 2022: $140B 1. Customer Service 2. Marketing 3. Sales 4. Commerce. Total Available Market (TAM): $140B #crm #salesforce #marketing #sales #commerce #customerservice source: salesforce

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crmtester @crmtester1

6 years ago

AI & Customer Experience. Where can AI help. Main Areas: 1. Loyalty 2. Deeper Relationship 3. Stellar Service and Support 4. Relevant Nurturing 5. Great Onboarding 6. Great Buying Experience #crm #customerexperience #ai source: pega systems

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crmtester @crmtester1

6 years ago

Customer Journey: B2B #customerjourney #crm #customerexperience source: gartner

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crmtester @crmtester1

6 years ago

CRM Implementation Gap in the Development of a Customer Focused Strategy and Culture. CRM Umsetzungslücke bei der Entwicklung einer kundenfokussierten Strategie und Kultur. #crm #customerengagement #marketing #sales #service quelle: crm studie 2020 muuuh consulting

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crmtester @crmtester1

6 years ago

Today's Consumer & Digital CRM. 60% of Consumers who reach out to companies via social Media expect a response within 1 hour or less. #crm #cx #customercentric source: mckinsey & company

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crmtester @crmtester1

6 years ago

CX Performance Levels. High Customer Experience Performers: very or extremely satisfied with their organization's overall cx performance and the outcomes of their cx investments. #customerexperience #crm #digitalmarketing source: pointlist