David M. Wallace @davidmwallace

Customer Intelligence and Analytics research at IDC. My opinions are my own. Greensboro North Carolina Joined October 2010

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David M. Wallace @davidmwallace

5 years ago

Before #covid19 #businesscontinuity usually conjured up terms like disaster recovery and network fail-over. Now, #collaboration and #videoconferencing must be included in the list. My colleagues @WayneNH and @MeghaK_IDC have a chec…lnkd.in/e6Q7hEN lnkd.in/ekVYK9X

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David M. Wallace @davidmwallace

5 years ago

Almost 75% of consumers will be loyal to a brand because of a personalized #customerexperience. My friend Alan Webber writes about #digitaltransformation improving #loyalty and #empathy in the #idc blog today. #dx #cx #customerin…lnkd.in/e6mPSzr lnkd.in/e5w3_8P

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David M. Wallace @davidmwallace

6 years ago

Great article interviewing my friend @tdav with use cases where AI is improving university fundraising & traffic congestion. #AI lnkd.in/dX9W8Vn

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David M. Wallace @davidmwallace

6 years ago

#UNCW is about to premiere a new documentary on protecting the future of #honeybees by encouraging the practice of beekeeping. Check out the trailer! lnkd.in/d8m8zN5

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David M. Wallace @davidmwallace

6 years ago

Excellent video from my friend @karin_reed on how anyone can improve their video skills. #OnCameraCoach lnkd.in/dzES_KZ

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David M. Wallace @davidmwallace

6 years ago

Excellent analysis on the future of the defined contribution (401k) business in the US by my friend @jm3wealth. lnkd.in/ew9XGkh

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David M. Wallace @davidmwallace

6 years ago

4 principles needed for digital transformation success in FS. #banking #artificialintelligence #digitaltransformation lnkd.in/ei-R8wm

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David M. Wallace @davidmwallace

6 years ago

Thanks to Russell for calling out this project to protect the IP, creativity and proper royalty payments for songwriters. lnkd.in/g7a_qXR

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David M. Wallace @davidmwallace

6 years ago

@ #UNCW yesterday I learned about facial recognition research from Dr. Karl Ricanek who manages the I3S institute. Dr. Ricanek also started #lapetussolutions combining facial analytics, biodemographics & dynamic questioning for in…lnkd.in/eqFZQAf lnkd.in/eaN2P7P

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David M. Wallace @davidmwallace

6 years ago

Great quote from Charles Thomas: “The person who understands data and can explain it to the business? That’s the unicorn. That’s the hardest skill to hire for.” #banking #artificialintelligence #digitaltransformation #iot #sassoftware lnkd.in/dNnmz7a

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David M. Wallace @davidmwallace

6 years ago

An interesting story about Dr. Goodnight's work on the space program and how it influenced the beginnings of the SAS culture. #sassoftware #artificialintelligence #apollo lnkd.in/eTxxa3r

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David M. Wallace @davidmwallace

6 years ago

Great post by Chris Skinner on the BIS report on Big Tech & Financial Services, including a short summary & video links. #banking #artificialintelligence #sassoftware lnkd.in/e7xaQQR

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David M. Wallace @davidmwallace

6 years ago

Thanks to Paul for an interesting article. "The impact of AI will play out over several decades." #artificialintelligence #banking #sassoftware lnkd.in/gFdqvwD

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David M. Wallace @davidmwallace

6 years ago

Data scientists need AI to help them do AI, for data prep & to automate the entire model development to deployment pipeline. #banking #artificialintelligence #sassoftware lnkd.in/gHWYtWb

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David M. Wallace @davidmwallace

6 years ago

SAS continues to be recognized as a best place to work! lnkd.in/gn-Qv9u

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David M. Wallace @davidmwallace

6 years ago

Advice for banks on digital transformation - “think big and start with ambition”. #digitaltransformation #artificialintelligence #digitaltransformation #sassoftware lnkd.in/gFtDrrX

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David M. Wallace @davidmwallace

6 years ago

Excellent report from @JimMarous on how AI can help banks deliver great CX & grow relationships. My contributed article is included. #digitaltransformation #artificialintelligence #sassoftware #cx lnkd.in/eJmQrVE

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David M. Wallace @davidmwallace

6 years ago

Thanks to Aditya for the latest update on BAC's success with AI. 500K new users per month is great adoption of Erica. #banking #artificialintelligence #digitaltransformation lnkd.in/dpY2n4k

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David M. Wallace @davidmwallace

6 years ago

Thanks to Chris for highlighting the use of Blockchain for employee credentials being used by the major Irish banks & created by Deloitte. #banking #artificialintelligence #blockchain lnkd.in/dGFeUs3

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David M. Wallace @davidmwallace

6 years ago

Good advice from Tom - " keep your eye on the potential long-term value of AI while building capabilities in the short run" is just what banks need to keep doing. #banking #artificialintelligence #digitaltransformation #sassoftware lnkd.in/ePj2GDN