Ed Lewis @edjl2

@Native_Union Can you respond to customer service queries please? No one answers emails, WhatsApps or online chat. Pretty poor

@surreycricket love that you have family zone for t20, but your site blocks purchases unless you have as many children as adults, what’s that about? With a 2yo and grandparents figure family zone is a good spot for us, is this not allowed?

@virginmedia I’m afraid it’s still down in SE10, and your service checker is down too, so it’s not possible to report a fault. And yes I’m using mobile data for the service checker

@virginmedia Sure thing community.virginmedia.com/t5/Networking-… I see you’re not pretending you do have a complaints team. Pretty shocking to be honest. I was thinking about calling your call centre again but I assume I’ll just hear more garbage empty promises again

@virginmedia uk.trustpilot.com/reviews/634ae9… you asked me to contact you on your Trustpilot reply. I have, many times. I’ve been promised a call back by two agents who said they would ‘assign the case to themselves’. They didn’t call. Your complaints process is not fit for purpose

@virginmedia I’m afraid I’ve done that and nothing happened. Respectfully, a public chat forum is not a substitute for a complaints team. I’m yet to see evidence you have a single person to handle complaints. If you want to fix this please call me, but your call centre team can do nothing.

@CommunityFibre hi there, is we some works going on near us in SE10 9UR, does that mean you might be offering services to us soon? Please say yes, I’m sure our entire street would be ready to jump from their current provider 😀

@LBRUT Hi there, she has done that, but you continue to ignore parking rules on your own website and so refused the appeal. This is causing significant stress for an elderly resident. I think you should be ashamed of yourselves

@LBRUT Hi Richmond Council. My mum lives in Richmond. Your parking wardens are giving her parking tickets because they don’t follow the rules on your website. Who can I speak to about harassment of an 87 year old by council employees?

@virginmedia Cool great, can you crack on then please as your infrastructure/faults team are utterly clueless

@virginmedia Broadband has gone down about 20 times in the last 3 weeks in SE10. Your engineers do nothing, your complaints team do nothing. Can you help get the underlying issue resolved?

@virginmedia How quickly can I take my complaint to Ofcom? Even your engineer on site says you’re doing nothing to fix the issue

@virginmedia Your team can't do anything, they've said there is no complaints team or faults team to take calls. Their words not mine.

@virginmedia You don't need account access, you need to escalate that the SE109 area has ongoing issues. I can absolutely promise you that no one can do a thing if I call your call centre of doom on 150

@ThreeUKSupport I am a new pay as you go customer - SIM arrived today. Happy to provide order number or phone number on a DM. Meanwhile your customer service team have tricked me out of £20, can I have it back?

@ThreeUK Hi there, I thought you might like to know that you're offering services on your site that aren't available to purchase - three.co.uk/support/more-a…. I spent 3 hours on chats and calls today with your team. Perhaps best to stop misleading folks?

@virginmedia That's true, and he was very pleasant chap who was happy to speak with me for a moment. But he was clear that he was just there to restart the equipment, he said it was a reoccurring issue and that it needed fixing properly. Can you help with that?

@virginmedia I spoke to your engineer on site. He said he can't fix the underlying issue and that there is unreliable infrastructure like this all over London. Not great service you might say? Are you going to do anything about it?

@virginmedia No, that is not correct. The faults team will just relay the robotic line on "we are fixing the fault". They can't do anything. And there is nothing anyone can do about complaints other than find out if they are open

@virginmedia Is there a number you can call to speak to your complaints team? Or a team which deals with faults? I've called 0345 454 1111 and the people there are very clear that there is no one you can speak to. A faults team might be a good investment for you?

@virginmedia Your complaints team just responded saying they'd resolved the complaint because service has been restored. Your own tracker says it is down. And when it's fixed it will go down at 9.30pm, like it does every day. Please. Help.