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HelpGizmo @helpgizmo

http://t.co/5WPJlJrncj is knowledge base software made with love in Boulder, CO. We love reading and sharing stories about #custserv and #startups. helpgizmo.com Boulder, CO Joined December 2011
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HelpGizmo @helpgizmo

10 years ago

@cvanek @SG_Mermanager Yay! Miss y'all too! #custserv

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HelpGizmo @helpgizmo

10 years ago

Hi #custserv friends! How are the friendliest folks on Twitter tonight?

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HelpGizmo @helpgizmo

10 years ago

Agreed! RT @fscavo: IMO, the issue is not how many channels but how responsive you are for those channels you support #custserv

HelpGizmo retweeted
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Taylor Morgan @servicemerm

11 years ago

A2 We love talking to customers, but they shouldn't NEED to talk to us. The answers they want should never be hard to find. #custserv

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Taylor Morgan @servicemerm

11 years ago

A1 Yes and yes. We use @helpgizmo (woot!) and practice just-in-time documentation. Always adding new content #custserv

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HelpGizmo @helpgizmo

11 years ago

Happy Cinco de Mayo friends of #custserv! Attempting to follow along from a phone. Wish us luck! ^marybeth

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HelpGizmo @helpgizmo

11 years ago

Yay! The new book trailer for Be Your Customer's Hero is here! #custserv ow.ly/MdzYi

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HelpGizmo @helpgizmo

11 years ago

If you want your frontline to give great #custserv, you should probably give great #custserv to them :) Employee happiness = cust happiness!

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HelpGizmo @helpgizmo

11 years ago

A6: @cvanek once offered a trip to Disney World for a rep who spent more than 6 hours on a call and got a WOW (perfect rating)! #custserv

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HelpGizmo @helpgizmo

11 years ago

Follow the rules/script, Taylor! RT @SG_Mermanager: A5 oh sorry no links yet! #custserv

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HelpGizmo @helpgizmo

11 years ago

Well said! There is definitely a balance! RT @sameer_ravi: A5. No script = No scale, Everything script = No creativity #custserv

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HelpGizmo @helpgizmo

11 years ago

@roverradar @saulternative Don't tell me you do this from a phone? I can barely manage with multiple browser tabs open! #custserv

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HelpGizmo @helpgizmo

11 years ago

A9: Also, have you heard Buffer buys all employees a Kindle and whatever books they want? Awesome perk to encourage learning! #custserv

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HelpGizmo @helpgizmo

11 years ago

A9: Yes!!! We've had many book clubs, and quite a few business and #custserv books have circulated around the office. We steal what we like!

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HelpGizmo @helpgizmo

11 years ago

A8: Google Hangouts is not nearly as scary as I thought and it allows you to be face-to-face and share screens. Win-win! #custserv

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HelpGizmo @helpgizmo

11 years ago

Also I missed halftime. By a lot. ^marybeth #custserv

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HelpGizmo @helpgizmo

11 years ago

LOL RT @sourcepov: A7 Mostly just bleeding. And searching for larger band aids. #custserv

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HelpGizmo @helpgizmo

11 years ago

A5: Our support team has been to a few UserConfs. I hear amazing things about these! userconf.co #custserv

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mattisbear @mattisbear

11 years ago

ayyy big shout to @helpgizmo for making me look good at work

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HelpGizmo @helpgizmo

11 years ago

A3: The @surveygizmo support team has a whiteboard with space for Things I Learned Today. Awesome interactive tool for sharing! #custserv

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