I can't believe that @Airbnb is keeping my money for their service fee after I cancelled due to COVID-19. They specifically told me on the phone (should have got it in writing) they would return it. Talk about shitty customer experience! I could use my $200+ back.

@hppycoder Hi Chad, we would like to take a closer look at your situation. Would you please DM us the email address used on your Airbnb account? We're waiting for your response.