INSIGHTS Middle East @insightsme
Middle East's #1 Call Centre/CX dedicated, Professional Services Organisation insights-me.com Dubai Joined November 2009-
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🎉 What an unforgettable night! 🎉 The INSIGHTS Middle East Call Centre & CX Awards 2025 was packed with joy, entertainment & celebration — a night of fun, laughter & happy memories. Congrats to all the winners & nominees! #INSIGHTS2025 #CX
🇸🇦 Congratulations to the Saudi nation, its leadership, and people on the Kingdom’s 95th National Day, celebrated under the theme “Our Pride Lies in Our Nature”. #SaudiNationalDay95 #OurPrideLiesInOurNature
🏆 Countdown to the big night! The Insights Middle East Call Centre & CX Awards Gala Dinner is on Sept 25 in Dubai. A night to celebrate CX excellence across the region 🎉 Watch the intro video 👉 #CX #CXAwards #DubaiEvents #ContactCentre #CustomerExperience #CXLeadership #CX2025
🚀 Digital-first isn’t just about tech—it’s about training + culture. Empower agents, build resilience & deliver seamless CX. 🔗 insights-me.com/digital-first-… #DigitalFirst #CX #CallCentre #Training
👂 Listening > Hearing. Build a listener-centric culture in your contact centre & boost trust, empathy, and digital-first service. Read more 👉 insights-me.com/culture-of-lis… #CX #CustomerExperience #ActiveListening #ContactCentre
🎯 Gamification in contact centres isn’t about flashy points—it’s about boosting engagement, learning, & customer experience. 🚀 👉 Full article: insights-me.com/gamification-i… #Gamification #ContactCentre #CX #EmployeeEngagement
2025: The year of the AI–Human balance in contact centres 🤝 💡 AI supplements, not replaces, human agents 🤖 Rise of autonomous AI agents 🙌 “Helpful culture” > speed ⚡ Upskilling frontline staff is essential 👉 insights-me.com #CXLeadership #DigitalTransformation
💡 Every call = a chance to build trust & drive value. Empower your agents with listening skills+ sales insight to transform CX. 📞 👉insights-me.com/hidden-sales-p… #CustomerCare #CX #ListeningSkills #CallCentre
📲 Customers expect speed, empathy & omnichannel service. Is your Contact Centre ready? Learn how 👉insights-me.com/digital-first-… #CustomerExperience #DigitalFirst #CXExcellence
The secret to better patient care? 🤝 AI + Human Agents. AI cuts queues, predicts needs & empowers agents to show empathy where it matters most. Full story 👉 insights-me.com/ai-healthcare-… #Healthcare #AI #PatientExperience #Innovation
🚀 Call centres aren’t just cost centres—they’re growth engines! With active listening 👂+ consultative selling, every call = an opportunity. 👉insights-me.com/hidden-sales-p… #CX #CallCentre #SalesEnablement #CustomerExperience
Speed ≠ satisfaction. 👉 Agent empathy has 2x the impact on CX vs wait times. 💸 Bad service risks 6.7% of revenue. It’s time for contact centres to invest in empathy, wellbeing & real-time analytics. #CustomerExperience #ContactCenter #DigitalTransformation
🚀 Turn challenges into achievements! The INSIGHTS Middle East Problem Solver Awards – 2025 honor call Centre innovators delivering creative solutions with real impact. Be recognised for innovation, ROI & brand alignment at #MECC25. #ProblemSolverAwards #CXInnovation #INSIGHTS
⏱️ No more long waits. 🤖 AI handles the routine. 💙 Agents focus on care. Healthcare contact centres are transforming into hubs of faster + more compassionate patient experiences. 👉 Read how: insights-me.com/ai-healthcare-… #AI #healthcare #ContactCentre
Tough times demand stronger teams 💪 Call centre training = resilience, loyalty & better customer experience. 👉Full article: insights-me.com/call-centre-tr… #CustomerExperience #CallCentre #Leadership
🚀 AI won’t replace agents—it empowers them. Routine tasks → automated. Agents → empathetic problem-solvers. The result? Super agents delivering superior outcomes. 💬 How’s your centre preparing for AI? #INSIGHTSMiddleEast #AIinCX #CX
Crisis isn’t the time to cut training! ❌ Investing in call centre training builds resilience, boosts morale & keeps customers happy. 👉Learn how: insights-me.com/call-centre-tr… #CallCentre #Training #Resilience
The UAE’s progress is powered by the vision, resilience & achievements of Emirati women. 💫 On #EmiratiWomensDay, we honor their role in shaping communities & driving our nation’s future. 🇦🇪✨
💬 Great CX starts with great teams. Inclusive hiring builds culture, improves retention & boosts customer loyalty 🌟 Read why diversity is strategy, not policy 👉 insights-me.com/inclusive-hiri… #InclusiveHiring #CXExcellence #ContactCentre #DiversityInclusion
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