Jermaine Edwards @jsaedwards

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Jermaine Edwards @jsaedwards

10 months ago

We often weigh our success with our customers on the ones that like us best, rather than measures that demonstrate our effectiveness in caring for and delivering results to all customers. This is why we should believe signals (behaviours), Not just surveys (moment)

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Jermaine Edwards @jsaedwards

10 months ago

Growth solves for retention and ratings Why? It demonstrates you met the criteria of trust for investment This doesn’t prove you’re good yet, or that the client will stay But, A client who has committed to spending more with you is more likely to stay than someone who refuses

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Jermaine Edwards @jsaedwards

10 months ago

How customers define value matters more than what you believe is valuable

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georgebronten @georgebronten

a year ago

Podcast - Value-Driven Solutions with @jsaedwards bit.ly/4fgy2uL #salestraining #salesmanagement #salesleadership

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Jermaine Edwards @jsaedwards

a year ago

In any client meeting. You won't be judged on how much information you share but on how relevant it was to the customer. This is the ultimate judge on how well you led the meeting. Your customers wants a VALUE PAYOFF.

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Jermaine Edwards @jsaedwards

a year ago

Spending more time on the next best customer practice in your business is a distraction to understanding the real issue. How well do we know our customers?

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Jermaine Edwards @jsaedwards

a year ago

The most important measures aren't the ones you set for your customers. They are the ones you don't know the customer has of you. Know your customer expectations.

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Jermaine Edwards @jsaedwards

2 years ago

Spending more time on the next best customer practice in your business is a distraction to understanding the real issue. How well do we know our customers? #CustomerExperience #CustomerSatisfaction

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Jermaine Edwards @jsaedwards

2 years ago

Here's what I've noticed more and more today. Those who sincerely ask for advice and act on it rarely complain. Those that don't almost always complain.

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Jermaine Edwards @jsaedwards

2 years ago

If your customer survey and behavior don't match. Believe the behavior over everything else

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Jermaine Edwards @jsaedwards

2 years ago

Here's the story and principle. Anticipate what your client might need before they arrive. At church on Christmas with a restless child among other parents with similar issues. Out pops a snow globe, then cookies and hot chocolate. Child happy, dad 😊

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Jermaine Edwards @jsaedwards

2 years ago

Imagine being in a room celebrating your achievement with your customers. What have you achieved? what does your business/team look like? That's what you should be pursuing

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Jermaine Edwards @jsaedwards

2 years ago

If you think your customer is right about what to do most of the time it means you’re quickly becoming less valuable.

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Jermaine Edwards @jsaedwards

2 years ago

clients in general will buy more from those companies who help them build the solutions they want rather than present them with one.

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Jermaine Edwards @jsaedwards

2 years ago

Every business can bring unexpected value to their customers. What is the unexpected value that your customers get as a result of having a relationship with you?

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Jermaine Edwards @jsaedwards

2 years ago

Do you give as much energy to the vision of who you can become with your customers as you do to the fears of what happens if they leave?

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Jermaine Edwards @jsaedwards

2 years ago

Don't build it and wait for your customers to buy. Build it with them so your customers can buy

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Jermaine Edwards @jsaedwards

2 years ago

Are your customers buying what they think you can do or the full scope of what you can really offer? That's what separates your ability to double your growth in 2024 even before you add another customer.