Mel Addlan @meladdlan

@travelokaMY Masalah belum selesai2 dr pagi tadi. Staffs keep calling back bagi same stupid excuses. If u want to refund, just refund. Why bother asking customers to request for refund? Salah company u buat error in booking and then customer yg terpaksa request for refund?Apehal?

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Mel Addlan @meladdlan

5 years ago

@travelokaMY Kalau dulu u boleh compensate better rooms at same hotel or better hotel, why this time u offered me a small boutique hotel? I book hotel 5star and u nak compensate dgn bilik kecik hotel 2star? U think i'm poor & stupid ke?

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Mel Addlan @meladdlan

5 years ago

@travelokaMY U fikir semua orang banyak masa ke nak rebooking banyak2 kali, request2 refund apa semua ni? Berapa kali u all nak buat silap mcm ni? This is not the first time tau!

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Mel Addlan @meladdlan

5 years ago

@travelokaMY Korang xnak nampak traveloka yg salah ke? Kalau customer yg request refund, bole la u all claim customer yg silap bookin, bukan sistem u yg bodo kan? Senang buat duit. Nak untung xnak rugi, telan duit customer lepas tu senang2 minta maaf x dpt book bilik.

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Mel Addlan @meladdlan

5 years ago

@travelokaMY Kau bodo apa bagi hotel lain yg aku dah cakap bilik kecik wheelchair x muat nak bergerak dlm tu? Buta ke x baca chat? @ZafwanAA tlg komen skit bilik 12sqm nk pusing2 wc guane?🤣🤣🤣

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Mel Addlan @meladdlan

5 years ago

@travelokaMY X lama kemudian staff kelam-kabut call blk bagitau salah bagi info, absorb 30% utk same day booking je. Sistem bodo apa korang ni? Staff korang bagi wrong info, kalau company xnak tanggungjawab, staff berkenaan tanggungjawab la! Jgn main lari dr masalah.

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Mel Addlan @meladdlan

5 years ago

@travelokaMY Cakap je la "kami xnak rugi jadi miss tolongla book blk dgn harga baru yg lg mahal"! Staff ckp boleh proceed booking direct dgn hotel nanti dpt invois claim blk sbb Traveloka akan absorb additional cost of 30% perbezaan harga lama dgn yg baru.

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Mel Addlan @meladdlan

5 years ago

@travelokaMY Bongok Traveloka kau fikir aku miskin ke x mampu nk book hotel 5star? Staff buat silap bagi wrong info pd customer pastu xnak bertanggungjawab. Sedap2 nak cancel booking lps payment dah successful alasan bilik dah penuh, padahal ada je tapi harga dah naik.