Orla Fitzpatrick @ofitzpatrick1
Business Consultant assisting organisations to become customer-centric through delivery of great Customer Experience and Operations Improvement Programmes. cxmconsultants.com Ireland Joined September 2012-
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@IrishRail 7a, its the 3rd carriage I think, just got off in Blackrock
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10 Key Steps to Improving Legacy Customer Journeys cxmconsultants.com/blog/456909931…
Fascinating insight into Amazon's latest invention, a personal customer service advisor for the home! bit.ly/1Iqt76I
10 Key Steps to Improving Legacy Customer Journeys cxmconsultants.com/blog/456909931…
Excellent report from Forrester on Customer Service trends lnkd.in/ej2zkGQ
#ccmasummit How would your colleagues respond to the question, 'What are you doing?'!
#ccmasummit Great advice from Michael Nolan 'Remove the Need, Serve the Want' to improve CSAT and productivity
#ccmasummit NPS is highly correlated with 'Intention to Switch' according to Amárach research
Direct Line Insurance tops analysis of most empathetic companies on Twitter x.com/DocNicola/stat…
50 companies that get Twitter – and 50 that don’t: hbr.org/2015/04/the-be…
Engage Customer Magazine Feb 2015 issuu.com/cenict/docs/ec… via @Issuu
Three key trends from our Financial Services and Insurance Sector report econsultancy.com/blog/66374-thr… via @Econsultancy
Orla Fitzpatrick retweeted
23 Tools and Resources to Create Images for Social Media via @Buffer buff.ly/1OhPLCG
Webinair on the use of e-signatures, could be interesting. x.com/AdobeDocCloud/…
Best-in-Class companies are 21% more likely to use e-signatures in their sales apps. Join our webinar and learn why.
Data sharing transformation driving kerb to gate improvements at Dublin Airport futuretravelexperience.com/2015/04/data-s… via @futuretravelx
The Rise of Digital Channels ccma.ie/blog/2015/01/2… via @CCMA_Ireland
Bank of Ireland launches new tablet app #bankofireland siliconrepublic.com/digital-life/i… via @siliconrepublic
Orla Fitzpatrick retweeted
Learn how to Network effectively PWN seminar on May 27th in the St Stephen's Green Club. Free for members & guests. tinyurl.com/l2yvpc6
Orla Fitzpatrick retweeted
The EPWN Dublin has changed name to the PWN Dublin, a branch of the Global Professional Womens Network pwnglobal.net
Making loyalty pay: How to build - not destroy - value by @McK_mktgsales #customerdecisionjourney slideshare.net/McK_CMSOForum/… via @SlideShare
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