Redwood Technologies @rtchirp
Delivering market-leading communications technology, software, and CCaaS solutions to hundreds of the world’s largest organizations. Sister company of @cgchirp redwoodtech.com Bracknell, UK Joined October 2012-
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Last week, @cgchirp held our first Product Advisory Group in the Netherlands. Our customers shared their insights, and had an exclusive sneak peek at the latest additions to 𝘀𝘁𝗼𝗿𝗺® RECORDER™ which provides voice and screen recording: bit.ly/3UsFzgf
In two weeks, @cgchirp will be at the Digital Transformation In Insurance Conference! Join our Global Partnerships Director as he discusses how #GenAI revolutionizes efficiency and enhances #CSAT. Register now: bit.ly/3UEHi3z #DigitalInsurance #DigitalInnovation 🚀
In 3 weeks, @cgchirp will be at @LocalGovPartNet! Join our deputy CEO, @MHTMartin, to unveil the game-changing power of #AI for hyper-personalized service at scale. Don't miss out! Dive into the future of service delivery now💡: bit.ly/3Wn63CK #Innovation
In #healthcare, every second counts. With lives at stake, mistakes and delays can be fatal. That's why @cgchirp has crafted an innovative four-step strategy to seamlessly integrate #CX technologies, revolutionizing the patient experience: bit.ly/3JF1RGP
🎉 .@cgchirp is thrilled to win Best Technology Partnership at @CCA_Global Awards 2024 with @DVLAgovuk! Our 𝘀𝘁𝗼𝗿𝗺® solution, supported by @WavenetUK, has revolutionized citizen interaction, boosting DVLA to 4th most improved #CX nationwide! 🏆 #TechInnovation #AwardWinners
Unlock accessibility in your #contactcenter! 🔑Discover how to make your cloud-contact center WCAG 2.2 compliant and revolutionize your customer service game.♿ Ready to elevate your #CX? Read @cgchirp's latest blog: bit.ly/3UjqsWJ
The 2024 Police and Crime Commissioner and metro mayoral elections take place next week!🚨🗳️ Read @MHTMartin's article in @PolicingInsight on how forces must blend people and #tech to tackle today's modern policing challenges head-on!🕵️♂️💻: bit.ly/3UzOvll
.@cgchirpt is sponsoring the Digital Transformation in Insurance Conference! Don't miss our Global Partnership Director discussing how to harness #GenAI to transform efficiency and elevate #CSAT: bit.ly/4deVeZw
Healthcare is a high-pressure sector. With lives on the line, there's no room for mistakes or delays. Precision and speed are essential. Read @cgchirp's whitepaper to discover our 4-step strategy to integrate #CX technologies and enhance your #PX: bit.ly/3w1ddBP
Join @cgchirp's Deputy CEO, @MHTMartin, next month at the @LocalGovPartNet to discover how AI can help your organization deliver hyper-personalized service at scale, while effectively navigating its various challenges and risks: bit.ly/4aIFnjT
Struggling with poor #CSAT scores? Unlock exceptional #CX with @cgchirp's 𝘀𝘁𝗼𝗿𝗺® ASK™🔑 A multi-channel surveying solution that allows you to measure and boost your #CSAT at scale. Click here to find out more: bit.ly/49JnkJ2
Facing soaring demand, slashed budgets, and declining #CX? Elevate interaction quality and first-contact resolution without overburdening your team or costs with #AI-driven self-service. Watch @cgchirp's Edward Winfield's speaker session to learn more: bit.ly/3vZI7ud
Tired of high agent attrition rates? Read @cgchirp's blog for actionable strategies to combat agent burnout and elevate your #EmployeeExperience! 🚀 Don’t let burnout drag your team down: bit.ly/49LhTcK
With over 1000 nominations from across the UK, @cgchirp is pleased to announce that we have been shortlisted for the 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗔𝘄𝗮𝗿𝗱 at the Great British Business and Community Awards! Want to find out why? Click here: bit.ly/3Q77DEH
At the end of March, @cgchirp sponsored CXPN where we engaged with #PublicSector leaders from local and central government, gaining insights into their challenges that will help steer our #CX solutions! 🚀 Curious to learn more? Click here: bit.ly/4auXREI
Attention! 📣 Be amongst the first to receive a report on the current state of AI within #ContactCenters. Take @cgchirp's survey & share your #AI insights to receive a free copy! 📊 bit.ly/3TfAEib
.@cgchirp is proud to see two UK forces, who rely on our 𝘀𝘁𝗼𝗿𝗺® Emergency Services Platform to support #critical interactions, topping the latest UK-wide Police 999 Performance Report! 🚓🏆 Learn how our solution is setting the standard: bit.ly/4an8zgl
🔎 Dive deeper into the theory behind 𝗘𝗿𝗹𝗮𝗻𝗴 𝗔! 💡 Learn how it integrates customer #patience into the Erlang C approach. So, is the sequel better than the original? Find out in @cgchirp's latest blog: bit.ly/4cVCopO #ErlangA #CustomerService #Optimization
Understand 𝗘𝗿𝗹𝗮𝗻𝗴-𝗖 and how it is used in #ContactCenter workforce management! 🔑 Curious about how it works? 📈. Read @cgchirp's blog: bit.ly/4aNprg7
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Martin Taylor, Deputy Chief Executive of Content Guru, reflects on the forthcoming local and national elections, which will have a profound effect on #policing, arguing that for policing to transform, it needs to look forward as well as back – and that investment in people will…
At the end of March, @cgchirp sponsored CXPN where we engaged with #PublicSector leaders from local and central government, gaining insights into their challenges that will help steer our #CX solutions! 🚀 Curious to learn more? Click here: bit.ly/3QqaQzB
The @rtchirp Healthcare & Rehabilitation Award honours those who have demonstrated a major commitment to the physical or mental welfare of the #ArmedForcesCommunity Who do you know that should be nominated for the 2024 award? Tell us about them ➡️ bit.ly/soa24
The winner of the 2022 Healthcare and Rehabilitation Award, sponsored by @rtchirp, is... We Are With You 🏆 Congratulations! #SoldieringOnAwards @WeAreWithYo
The Healthcare & Rehabilitation Award honours those who have demonstrated a major contribution in support of the physical or mental welfare of the #ArmedForces community. This award is generously sponsored by @rtchirp Meet our wonderful finalists here ➡️ bit.ly/soarehab
We’ve added new functionality to our cutting-edge #WorkforceManagement solution! Find out more about our innovative product, 𝘀𝘁𝗼𝗿𝗺® WFM: bit.ly/3lJk765
Did you miss out on our @Govconnect webinar last month? Catch up now! We discussed #Technology, Trust and Excellence in #Healthcare with @HUCHealthcare. Watch the video: bit.ly/3lsPmSD Find out more: bit.ly/3lqJ0TA
We won ‘Crisis Management Innovation of the Year’ at the #ITEAwards with @HUCHealthcare! We were recognised for our work to make #Healthcare services accessible throughout the pandemic. Find out more: bit.ly/3ltMrcw
Voice, visual and written channels need to be properly combined to deliver exceptional #CustomerExperience. @MHTMartin discusses how business leaders can achieve this for @Forbes: bit.ly/3G2XXVz Enable #Omnichannel customer engagement: bit.ly/3Ls2CkY
The team are looking forward to meeting the delegates at the Local Government Strategy Forum tomorrow! Our Head of Public Sector will be discussing how to create innovative new #CX strategies for change. Find out more: bit.ly/3MGoWc6
Our cutting-edge #Recording solution has been certified by Microsoft Teams for compliant recording! Discover how 𝘀𝘁𝗼𝗿𝗺® RECORDER can help you meet your #Compliance obligations: bit.ly/3lBQYts
Today’s the day! Come and meet the team at the Local Government Strategy Forum. Our Head of Public Sector will be discussing how to create innovative new #CX strategies for change at 9:10am. Find out more: bit.ly/39KBdxt
64% of contact centres already use #WFM technology, and 15% are looking to replace, or buy new, within the next year. Ready to take the next step? Read our blog to help you decide on the best #WFM solution and vendor to transform your #ContactCentre: bit.ly/3sSb5Yh
We’re sponsoring and attending Local Gov Partnership Network North for two days of discussion and networking! Join us at the event: bit.ly/3sX0zyO Discover cutting-edge solutions: bit.ly/3lFm6YP
It’s day 2 of the Local Government Strategy Forum and the @cgchirp team are looking forward to networking with the delegates! Does your #PublicSector organisation have the tools to deliver an excellent #CitizenExperience? Discover cutting-edge solutions: bit.ly/3wLP5ki
It’s day 2 of the Local Government Strategy Forum and the team are looking forward to networking with the delegates! Does your #PublicSector organisation have the tools to deliver an excellent #CitizenExperience? Discover cutting-edge solutions: bit.ly/3lMpX6k
Having the right agents, in the right place, at the right time is vital for personalised customer experiences. But what are the key features of an effective #WFM solution? Find out here: bit.ly/3MRdoCG
The team was delighted to discuss #PublicSector innovation at the Local Government Strategy Forum this week! Do you want to learn more about improving #CitizenExperience? Continue the conversation today: bit.ly/3GiBowh
We are proud to be recognised at the #ITEAwards for our work to make #Healthcare services accessible throughout the pandemic! We won ‘Crisis Management Innovation of the Year’ in partnership with @HUCHealthcare. Find out more: bit.ly/3NEh9LX
The judging process for the 2022 #SoldieringOnAwards has concluded and the excitement is building towards Saturday 25th June when the finalists are officially announced! 25th June is of course #ArmedForcesDay - a fitting date to celebrate the very best of our amazing community.
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