Tom Daly @tomdalynh

Hacking with teams at https://t.co/rmgzLyO5OD, https://t.co/I734XWKb1D, https://t.co/VvfQ5s0bDu, VetroFiberMap, and QuantumLoophole. Greater Boston Area Joined January 2009

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Tom Daly @tomdalynh

2 years ago

The new landing music by @Delta is intensely irritating. Too squeaky and too loud. I don’t need to be amp’ed up at the end of a flight.

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Tom Daly @tomdalynh

2 years ago

How is Starlink working at Burning Man? cc @elonmusk

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Tom Daly @tomdalynh

2 years ago

Anyone else experiencing a Roku crash / reboot when coming out of sleep? Seems like a new issue.

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📢THE 603 IS WHERE YOUNG PEOPLE WANT TO BE! NH is the 2nd most popular destination for people aged 25-29 to move to AND our small business economy continues to grow at an amazing pace. Low taxes, limited government, local control. THE NH MODEL WORKS! nhjournal.com/new-nh-busines…

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Tom Daly @tomdalynh

2 years ago

#hugOps to the IT team @HarvardPilgrim. Prefixes hosting their Authoritative DNS infrastructure are missing from the DFZ entirely. No off-net secondary DNS - everything in the same /16.

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Tom Daly @tomdalynh

3 years ago

Yo @ScammerPayback - Add 281-247-0972 to your list of scammer phone numbers. Blew their cover tonight and they were PISSED. ;)

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Tom Daly @tomdalynh

3 years ago

Out with Apple TV; in with Roku.

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Tom Daly @tomdalynh

3 years ago

At approx. 3:30am ET, I am transferred to Mia. At 3:33am ET, @JetBlue agent Mia hung up on me.

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Tom Daly @tomdalynh

3 years ago

Update 2:50AM ET - Kami #04168 tells me the escalation contact is Elliot Report - which isn't a person, but a website: elliott.org/company-contac…. So far, there's no way for me to get a contact person that is a real human being at @JetBlue.

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Tom Daly @tomdalynh

3 years ago

Update: 2:34AM ET - Answered by @JetBlue agent named Kami #04168 - provided corporate contact number at 718-286-7900 or mail to 118-29 Queens Blvd Forrest Hill NY 11375.

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Tom Daly @tomdalynh

3 years ago

Update 2:29AM ET - told I'm being transferred to a supervisor, but I'm still on hold. Seems kinda weird - normally you press "transfer", dial an extension, press "transfer" again to make this happen.

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Tom Daly @tomdalynh

3 years ago

(At this point, I'm so wound up I don't intend to sleep tonight) Currently on the phone with customer service, have a DM going via Twitter, message via Facebook, and chat via the website. Happy to go die on this hill for every other traveler out there.

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Tom Daly @tomdalynh

3 years ago

Let's live tweet this call to @JetBlue customer service: Start of call: 1:20am ET. Spoke to an agent, I asked to be escalated to supervisor. 2:00am ET: Speaking to Vika ID #44087 who admits to me she isn't a supervisor. 2:23am ET: Now trying to escalate again, back on hold.

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Tom Daly @tomdalynh

3 years ago

Fun way to end the night: @JetBlue pulled 45 bags off B6 2628. Never told anyone, and SURPRISE they never made it to Boston. After they sent an email saying that all bags were loaded. Way to end a relaxing week.

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Tom Daly @tomdalynh

3 years ago

Just finished speaking to the @JetBlue Boston Station Manager. He’s just a frustrated as I am with JetBlue overselling tickets to destinations that require extra bags (ski and golf).

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Tom Daly @tomdalynh

3 years ago

At least the tail wind is helping with @JetBlue #2628.

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Tom Daly @tomdalynh

3 years ago

Maybe @thepointsguy want to share their thoughts? Why don’t airlines share detailed delay information so that customers can actually make informed backup plans? cc @JetBlue

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Tom Daly @tomdalynh

3 years ago

It would be pretty cool to get a legitimate email from someone in @JetBlue’s team before this flight is over. Or better, meet me at the gate upon arrival. Let talk about doing better.