John Allspaw @allspaw
Cofounder, @AdaptiveCLabs, “the NTSB of Tech” bringing Resilience Engineering to industry. he/him. Won’t speak on all-male panels, and #blacklivesmatter. adaptivecapacitylabs.com Brooklyn, NY Joined February 2008-
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Part2 Resilience Engineering view of Sys. Eng. is Tuesday 4/2 12:45-2pm eastern: Reconstructing Systems Eng: How Fundamentals in Resilience Engineering guide Architecting Systems when complexities/scale dominate. osu.zoom.us/j/99131130095?…
The session-An Adaptive History of Systems Engineering-is up. Its part1 of Resilience Engineering view of Systems Engineering: Deconstructing how Systems Eng. Copes with Complexity. Session has some course matieral at beginning osu.zoom.us/rec/play/ZpJ9d…
"Human error is the attributed cause of large system accidents because human performance in these complex systems is so good. Failures of these systems are, by almost any measure, rare and unusual events. " 1/2
"Most of the system operations go smoothly; incidents that occur do not usually lead to bad outcomes. These systems have come to be regarded as 'safe' by *design* rather than by *control*." – R.I. Cook, D.D. Woods, Operating at the Sharp End: The Complexity of Human Error 2/2
Hofstadter's law, incident edition: incidents are always more complex than you think, even taking into account Hofstadter’s law, incident edition.
Post-incident review meetings have much more going on than most people are aware of. adaptivecapacitylabs.com/2019/06/17/som… #LFI #LearningFromIncidents
Resilience Hides in Plain Sight bit.ly/3Tr5gO7 by @allspaw
SREcon24 Americas is next month! The program includes talks like *Real Talk: What We Think We Know — That Just Ain’t So* presented by @allspaw! View the program and register now: bit.ly/sre24amsprog #SREcon
Happy Valentine’s Day from all of us at WWF. As you reflect on love today – we hope you will take a moment to watch our new animated video. Can we love more? Yes. Yes. Yes.
Human Factors and folk models. Spicy🌶️topic! researchgate.net/publication/22…
Nice work, @mononcqc - you nail the best parts here… ferd.ca/notes/paper-th…
OH: @littleidea: “You are either building a learning organization… or you will be losing to someone who is…” #devops
"The future seems implausible, the past incredible."
OH: "Nobody ever got fired for quoting the DORA report."
feeling pretty good about my job security rn
The @ddwoods2 classic How Adaptive Systems Fail in ‘Resilience Engineering in Practice’ 2011 1) being stuck in outdated behaviours 2) loss of adaptive capacity 3) working at cross purposes These are so relevant currently and understanding these patterns helps us call them out.
The reading for today in Human Factors & Systems Safety comes from Christopher P. Nemeth and Erik Hollnagel. Resilience Engineering Perspectives, Volume 1 Remaining Sensitive to the Possibility of Failure routledge.com/Resilience-Eng…
"Many organizations have driven post-incident reviews to become pallid, vapid, mechanical exercises whose value is limited to producing a defensible argument that management is occurring." - I can certainly relate to this.
"Many organizations have driven post-incident reviews to become pallid, vapid, mechanical exercises whose value is limited to producing a defensible argument that management is occurring." - I can certainly relate to this.
"...the process is inherently a social one, people learn how the organization responds to events, what tensions exist (between individuals, teams, management, etc.), which topics are acceptable for discussion and which ones are forbidden, how power dynamics play out..." 👇
"...the process is inherently a social one, people learn how the organization responds to events, what tensions exist (between individuals, teams, management, etc.), which topics are acceptable for discussion and which ones are forbidden, how power dynamics play out..." 👇
"It all started at Three-Mile Island" - episode 1 of @ri_cook's Cognitive Work Studies seminar youtube.com/watch?v=H-VTaf…
Corey Quinn @QuinnyPig
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Signals Of Difficulty @DifficultyOf
24 Followers 0 Following Out-of-context utterances and messages people make as they're wrestling with handling incidents.
Danielle Smith @danielleps0
2K Followers 4K Following On sabbatical from work ⛱️; Tratando de aprender español; Human Factors PhD; UX; #BlackTechTwitter; Texans fan (again); she/her/drThis Dijkstra quote feels timely: “The question of whether a computer can think is no more interesting than the question of whether a submarine can swim.”
@mattstratton @nathenharvey @littleidea @DivineOps @Dixie3Flatline @carriemott6 @jpaulreed @allspaw @bridgetkromhout @trevorghess @kevinreedy @wiredferret @kmugrage @gitbisect @yvov Awww I love you! And everyone on this list for that matter. ❤️
A non-comprehensive list... @nathenharvey @littleidea @DivineOps @editingemily @Dixie3Flatline @carriemott6 @jpaulreed @allspaw @bridgetkromhout @trevorghess @kevinreedy @wiredferret @kmugrage @gitbisect @yvov and so many others, many of whom aren't on twitter 💜 💜 💜
It is extremely likely that there are several people who have had an absolutely enormous and positive impact on your life and career. Have you ever told them?
Part2 Resilience Engineering view of Sys. Eng. is Tuesday 4/2 12:45-2pm eastern: Reconstructing Systems Eng: How Fundamentals in Resilience Engineering guide Architecting Systems when complexities/scale dominate. osu.zoom.us/j/99131130095?…
The session-An Adaptive History of Systems Engineering-is up. Its part1 of Resilience Engineering view of Systems Engineering: Deconstructing how Systems Eng. Copes with Complexity. Session has some course matieral at beginning osu.zoom.us/rec/play/ZpJ9d…
"Human error is the attributed cause of large system accidents because human performance in these complex systems is so good. Failures of these systems are, by almost any measure, rare and unusual events. " 1/2
"Most of the system operations go smoothly; incidents that occur do not usually lead to bad outcomes. These systems have come to be regarded as 'safe' by *design* rather than by *control*." – R.I. Cook, D.D. Woods, Operating at the Sharp End: The Complexity of Human Error 2/2
Hofstadter's law, incident edition: incidents are always more complex than you think, even taking into account Hofstadter’s law, incident edition.
You can’t solve coordination problems with accountability.
Two of the biggest source of incidents I’ve seen are: 1. Legacy code 2. Migrating away from legacy code The conclusion is clear: you should only write non-legacy code
SREcon24 Americas is next month! The program includes talks like *Real Talk: What We Think We Know — That Just Ain’t So* presented by @allspaw! View the program and register now: bit.ly/sre24amsprog #SREcon
Happy Valentine’s Day from all of us at WWF. As you reflect on love today – we hope you will take a moment to watch our new animated video. Can we love more? Yes. Yes. Yes.
326 of 365 illustrated tiny sci-fi stories:
"No procedures, however well written, can substitute for technical knowledge." – nuclear plant supervisor quoted by Larry Hirschhorn in "Hierarchy versus bureaucracy: the case of a nuclear reactor".
You can say that your new policy isn't punitive all you want but if it takes away privileges in response to norm-violating behavior, it is punishment by definition. I keep seeing leaders who think that calling a spade something else makes it not a spade.
Human Factors and folk models. Spicy🌶️topic! researchgate.net/publication/22…
Aren’t organizations and people learning all the time? I’ve seen this statement made multiple times in presentations and it’s words. Got practical examples?
OH: @littleidea: “You are either building a learning organization… or you will be losing to someone who is…” #devops
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