Pylon @usepylon
The first customer support platform built for B2B. Consolidate support, success, AI-add ons, Slack/Teams integrations, Knowledge Base, Chat Widget—all-in-one. usepylon.com San Francisco Joined February 2023-
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You can now programmatically upload files to specific customer accounts. So when a deal closes in your CRM, you can automatically upload a contract or relevant onboarding materials to their Pylon account. This makes it easier to centralize account-specific docs without adding…
NEW: Create contacts directly from settings So if you want to give a customer's entire team access to your knowledge base or set up contacts for proactive outreach, you can create them directly without waiting for their first support ticket. Enjoy!
You can now see the domain and primary channel for each account before merging. This helps you confidently choose the right account to keep instead of guessing which one has the actual customer data or preferred communication channel. Enjoy!
Come listen to our CEO and Cofounder Marty speak on "How support teams are moving faster with AI" at Customer Success Collective 👋 He'll share practical advice like... → Using AI to categorize common issues → Automating ticket pre-work → Building smarter knowledge bases…
NEW: Bulk set task visibility When you toggle a project to "Visible to Customer," you'll now get prompted to make all the tasks in that project visible too. This saves you from manually updating every single task. Enjoy!
HARDCORE STARTUP CULTURE IS BACK And the @WSJ just featured how we do it at Pylon 🧵
Honored that Pylon is on the IA 40 list by @madrona! Fun fact: Over 50% of this year's list are Pylon customers ☺️ The list features "the top private companies building with and enabling AI & GenAI that will shape our future" Onwards 🚀 Full list here:…
Congrats to the @usepylon team on their $31M Series B! Pylon (YC W23) is the first support platform built for B2B. Since starting 2.6 years ago, 780+ of the fastest-growing companies have chosen to scale their customer support on Pylon. usepylon.com/blog-posts/ann…
New: Backfill Fathom call recordings You can now directly connect Fathom to Pylon without Zapier! When you connect your Fathom account to Pylon, you can import your full call history as well as calls moving forward. All the customer context from previous recordings are…
NEW: Upload files directly to accounts Click into any account and find the "Files" tab where you can store... → Contracts → Slide decks → Diagrams ...and any other account-specific documents. This is huge when you're prepping for a customer call and need to quickly…
NEW: Pre-built formula templates Instead of building formulas from scratch, we now provide templates like... → Number of meetings (last 90 days) → Days since last meeting → Number of bugs (last 90 days) → Channel members left (last 30 days) → Average CSAT score (last 90…
Startups 🤝 Art Congrats to @usepylon on the raise 🥳
2022 → Got into YC and built a Slack app 2023 → Raised Seed round from General Catalyst 2024 → Raised Series A from a16z 2025 (this week) → Raised Series B from a16z and BCV We've come a long way from vibe coding in our apartment (the original way) to serving 780+ B2B…
"First you build the product" "Then you build the team" ← We're here "Finally you build the company" ← Also starting to feel this I'm so Fing proud of the Pylon team. Everyone is working really hard. Thank you all 🫶
AI Fields review all your customer touchpoints and give you insights you can actually act on. This means you can track customer signals like... → Sentiment → Churn risk → Expansion opportunity ... and more. Let's say you're trying to track sentiment. Instead of manually…
UPDATE: Linear integration You can now create Linear tickets without ever leaving Pylon. Click "+ Add Issue" from your issue sidebar and... → have context automatically populated → set the issue status → add priority → assign to team members → choose projects or…
You can now paste comma separated emails and it'll auto-formate into chips. Say you have a list like "[email protected], [email protected], [email protected]". Instead of typing each email, you can just copy and paste the comma-separated list into the "To" field. Pylon will automatically…
Reach out to customers before they reach out to you. With Proactive Issues, you can start conversations directly from Pylon across Slack, MS Teams, email, or chat. Let's say you notice a pattern of login errors affecting your Enterprise customers. Instead of waiting for tickets…
CSV exports of issues now include all custom issue fields. If you've added custom fields like... → Product area → Bug severity → Question type ... those same fields will now appear in your CSV export. This means no more manual reformatting when you're pulling data for…
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