wwwAA @whatwentwrongAA
I have been Exec Platinum with American Airlines for over 10 years. I like to post information on what the airline got right and wrong on my travels. Joined September 2025-
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In today's episode of what what went wrong @AmericanAir Flight 1945 DFW to PHL. Tried to check in on the app, couldn't. Fine. Boarded. No greeting by name. No thanking for being an EP. But the kicker....my pre ordered BBQ was no longer. Just gone. Thanks AA!!
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AA2018 to LAX. No pre takeoff flight offered. Not acknowledged by name. Not thanked for being EP. Apparently catering didn't provide any food in main cabin. Long flight.
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