znp111 @zphi16

Los Angeles, CA Joined April 2009

Tweets

189
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219
Following

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znp111 @zphi16

8 months ago

March 8th today..... still no reply from the '24 hour a day' customer support line at @KLM. The whatsapp channel did thank me for my support, and did say that agents were busy and would get to me asap. So there's that. Another 4-5 weeks of waiting and I'm sure they'll reply.

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znp111 @zphi16

8 months ago

Flew on a @KLM flight in Dec. @KLM lost my suitcase and took 3 days to deliver it. When it was finally delivered the suitcase was destroyed with items missing. So far it's been 3 months of trying to get someone from @KLM on the phone to reimburse me. What a joke of an airline!

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znp111 @zphi16

8 months ago

@KLM @complaints97 @KLM_anti @airfrance Another quick update from @airfrance @KLM customer support..... still no answer from their whatsapp channel, but I was thanked for my patience (it's been 4 days). Completely understandable to make people wait for non-existent customer support :)

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znp111 @zphi16

8 months ago

LOL as an update @KLM @complaints97 @KLM_anti @airfrance I'm still waiting on this BS whatsapp 'customer support' channel for a reply. Been 26 hours so far. I'm sure you're 'busy' hahahaha. Joke of an airline. Good luck to anyone flying with @KLM.

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znp111 @zphi16

10 months ago

Flew from @KLM from AMS to JNB. After arriving (10 hour flight), me and approx. 40 other people were told our bags were left at AMS. KLM's website doesn't work and baggage tracking is broken, KLM doesn't even answer the phone or reply to a support ticket. @KLM never again.

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znp111 @zphi16

8 months ago

@KLM @complaints97 @KLM_anti @airfrance Quick update.... still waiting for the 'consumer service' agents on KLM's whatsapp service LOL. It's been 2 days. Joke of an airline. #KLM @KLM

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znp111 @zphi16

8 months ago

Thought I should mention that @airfrance and @KLM worked together on this disaster of a flight..... and both their 'customer service' teams seem to be on an extended vacation (3 months of no response from whatsapp/messenger) LOL joke of an airline.

znp111 @zphi16

10 months ago

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znp111 @zphi16

8 months ago

@flyingwithfish and @drdoseoftravel I was wondering if you've had similar experiences with the customer service levels for lost baggage and damaged baggage at @KLM @KLM_US @ComplaintKlm and @airfrance?

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znp111 @zphi16

8 months ago

As of now, it's been more than 12 hours..... still no reply from the whatsapp/messenger customer service agents at @klm or @airfrance.

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znp111 @zphi16

8 months ago

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znp111 @zphi16

8 months ago

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znp111 @zphi16

8 months ago

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znp111 @zphi16

8 months ago

Also should note that @KLM's messenger and whatsapp contact 'options' are absolute bullsh*t. I waited for a response for over 4 weeks (yes you read that correctly). Every week, they'd send a msg asking if i was 'still there' lol.

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znp111 @zphi16

8 months ago

I should mention that on the @KLM flight in question (KL591) there were approx. 50 people who had their bags lost. If you're one, please feel free to add your thoughts.