Darryl Addington @AddDarryl
Creative and analytical marketing leader with over 20 years of high tech BtoB experience. Santa Cruz Joined August 2011-
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Check out this article by Roger Beadle, CEO & Co-Founder of Limitless. Recent research reveals a concerning trend: almost 18% of customer service managers are reverting to outdated pre-pandemic methods, such as physical contact centers. #GigCX #CX sprou.tt/1of4yJWQfbo
#AI and #GigCX are reshaping the customer experience landscape. Let's strike the right balance between innovation and maintaining meaningful customer interactions. #CustomerService #CustomSupport #CX sprou.tt/18kyvIDWOHD
Our latest #GigCX Decoded episode is out! Natalie Petouhoff shares why companies view #customerservice as a cost center and how to shift to a "cost savings, revenue generating" mindset. #Podcast #empathy #AI sprou.tt/1PNjWW5wiGr
The latest research on #GigCX has been published. #customersupport #CX sprou.tt/1u9GytpVBvd
Article with some tactical and strategic steps you can take to help you listen to your customers. #CX #CustomerExperience #CustomerService sprou.tt/1RT9ei6VhaK
Check out the results of the latest #GigCX survey! #customersupport #CX sprou.tt/1glbR6VOoTF
Have you heard about the latest trends in Gig-based customer service (GigCX)? We conduct an annual survey of 400 #CustomerExperienceleaders to uncover the latest trends in customer service, with a focus on #GigCX. You can see the results here. sprou.tt/1x8aX0OsqzY
In the latest episode of the #GigCX Decoded podcast, we chat with Annette Franz, founder and CEO of CX Journey Inc., about designing a customer-centric culture in a gig crowd. Tune in now! 🎧 #CX sprou.tt/1MX8Z3xaIH3
Interested to know what the latest trends and challenges facing the #CX industry are? Check out the latest episode of the #GigCX Decoded podcast, where we chat with Claire Beatty and Ginger Conlon from Genesys. sprou.tt/1ajyCmDy4yT
Curious about what our Experts actually do? This week, we caught up with Ian from the U.K. to chat about his time as a Dell Expert. #GigCX #CustomeService #Expert #CX sprou.tt/1yMVMLE7yTf
GigCX through the eyes of one of our incredible Experts! This week we spoke to Ynah, a Samsung Expert from the Philippines! Let's hear what Ynah had to say! #GigCX #Limitlesstechnology #GigCXExpert #CX sprou.tt/1YTk6cdMHcp
Check out this article in Customer Think on the future of customer service with ChatGPT #ChatGPT. sprou.tt/1TNh21PTT6D
Do you struggle to provide consistent and high-quality customer service. A recent article by CEO Roger Beadle provides three valuable tips for navigating the road ahead and reversing the decline in #customersatisfaction. #GigCX sprou.tt/1P7E0RdTifV
In this #GigCX Decoded podcast episode, Microsoft's Dennis Pollett and David Creech discuss the impact GigCX has had on the Microsoft Answers Support #Community. #customersupport sprou.tt/1POYzziR5hw
GigCX is becoming popular among major brands due to it's benefits like increased #flexibility, faster response times, and better #customersatisfaction. Check out this article to decide if #GigCX is right for your business. sprou.tt/13aS9MfGBEW
Limitless customer Zwift has been awarded the silver prize for Innovation in Customer Service at The Stevie® Awards 2023. Zwift's use of innovative solutions including GigCX has driven their success. #StevieAwards #GigCX #Customerservice sprou.tt/17c3Mfc2tAX
Zwift scaled their customer service organization with GigCX? Check out this episode of GigCX Decoded podcast with Jackie Craver, VP of Community Support at Zwift. #GigCX #CX sprou.tt/1dcwLFeYtsm
Are you ready to discover the incredible world of #GigCX through the eyes of one of our Microsoft Experts? This week we spoke to Jainth. You can check it out here. #GigCX#Limitlesstechnology#GigCXExpert#CX sprou.tt/1Ycc6HB0zeq
Offering customers support in their native language is a key factor in building customer loyalty. GigCX offers three key advantages for businesses to provide seamless, multilingual customer support. Find out how in our recent blog! #GigCX #CX #Translation sprou.tt/1MEZnCcEKA0
ChatGPT has the potential to influence numerous industries, including the customer experience (#CX) industry. Our latest blog dives headfirst into all things ChatGPT and #GigCX #ChatGPT sprou.tt/1P1mNfHculG

Dave Michels @DaveMichels
47K Followers 39K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Evan Kirstel #B2B #Te... @EvanKirstel
375K Followers 312K Following TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Sheila McGee-Smith @McGeeSmith
16K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Lisa J. Martin🦋 @LisaLisajm5
912 Followers 493 Following Five9 Partner Events are my work jam. Music, foodie, social 🦋. Thoughts & tweets are my own. #PartnerPowered #MusicRocksMySoul
Stacey Cole @Staceyecolesd
438 Followers 308 Following Innovative global partner marketing leader. Wife, mom, sister, friend, and endurance sports enthusiast! Views expressed are my own.
Enterprise Connect @enterprisecon
12K Followers 3K Following #EnterpriseConnect March 10-12, 2026, Caesars Forum, Las Vegas, NV Head to https://t.co/Dw65cD2HEO for more info
Andy Dignan @adignan
3K Followers 2K Following Loving dad and husband. President at @Five9 @Cisco alum @CDWCorp alum. #CX #CCaaS #SaaS #UCaaS - Tweets are my own
Irwin Lazar @imlazar
8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
JakeButterbaugh @ButterbaughJake
375 Followers 325 Following Pioneer, Dad, Collaboration Sales, Global Route To Market Specialist, Loving Life!
Genesys @Genesys
32K Followers 1K Following Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.
Zeus Kerravala @zkerravala
48K Followers 3K Following The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #Communications
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
Vik Verma @verma_ventures
146 Followers 517 Following Recovering CEO, Board Member and Investor. Awarded 8 patents. Davos World Economic Forum Top 40 Tech Pioneer.
Thekney @ThekneyWh9sM
39 Followers 4K Following
ModestyRobbins @QIWlKeeIl9THJ0
76 Followers 7K Following
OctaviaMacAdam @d98iW41eB79u0j
57 Followers 7K Following
Ri__bs @Ribs41340
79 Followers 5K Following
Tina @lm6282344
339 Followers 4K Following
MiaRec, Inc. @MiaRecInc
858 Followers 4K Following MiaRec is designed to help contact centers win back time, improve CX, & increase revenue with Gen AI-powered AQM and Conversation Intelligence solutions.
Modeste Dassanou @ModesteDas37123
14 Followers 194 Following
Angel Li @angel123456321
227 Followers 1K Following As long as your heart is kind, you won't feel cold. Have you ever felt the baptism of CHI from the wind? If not, feel it! Winter is the best time, believe me.
Millie Jones @Avis95277830455
3 Followers 260 Following Those who betray their fellows often unknowingly destroy themselves too.
lrene @yettaWellsmghm
26 Followers 217 Following Smiles are the most contagious, so let's keep them smiling
Ted Mitchell @MrTedMitchell
405 Followers 348 Following All views, posts and opinions shared are my own. Unless they are quotes, retweets, or links, natch.
MD ZUBAIL HASAN @Hasan5Jubail
77 Followers 364 Following Hello there! I'm a digital marketing and Graphics Designer SEO professional, Video Editor, YouTube video promotion, YouTube Video SEO, Vidoe boosting. Thanks.
孔亮 @kngling1155066
17 Followers 170 Following HELLO DEAR I'M THE AGENT OF SUPPLY CHAIN MANAGEMENT FROM CHINA TO CANADA
Haruka @Haruka12381721
39 Followers 277 Following オフ&見せ合いっこ募集アカです😆 男性と出会いがないので始めちゃいました💞 Hなの大好き❣ フォローくれたらDMします📲💝
ActioHX @_ActioHX
381 Followers 1K Following We specialize in optimizing the Human Experience by providing insights, recommendations, intelligent automation, and cognitive self-assist capabilities.
Anjanesh @AnjaneshSreeram
27 Followers 229 Following
kelly Bullis @dari49909
61 Followers 881 Following my real feeling is to increase success in life and society and increase the number of new friends to understand the success on Twitter . i'm currently in USA
chitrapareek @chitrapareek71
462 Followers 4K Following I am working at Asti Infotech Pvt. Ltd. Video conferencing, Mshop-live, Videocall shop, workforce management solution, Fleet Management Solution, VTS, VKYC
Redline Capital @RedlineCapital
87 Followers 82 Following Redline invests in category-defining B2B technology companies across Europe, North America, and Israel
Brandon Olson @brandonpolson
2K Followers 2K Following Strategic Communications Expert. Customer Advocate. Handyman. Husband. Dad of 4 boys.
Mitch @mitchpurdy_
414 Followers 3K Following 🧠 •metacognition •human nature •models 💪 •coaching •strategy •sales •revops 👍 •sports •music •f&b
CX-Excellence / Micha... @CxExcellence
4K Followers 3K Following Helping organisations thrive through Customer Experience, Journey Management, and Leadership Development. #CX #EX #JourneyMapping #Leadership
Robin Gareiss @RGareiss
4K Followers 2K Following CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alum
irfan khan @irfankh48472007
161 Followers 3K Following Corporate Sales Specialist 20 Years Sales & Marketing Experience BRAC, Radisson Hotels, Qatar Airways, Oberoi Hotels,Thuraya Satellite Telecom,Galadari Group
The Northridge Group @NorthridgeGroup
6K Followers 5K Following Management consulting firm partnering with Fortune 200 & mid-market companies to drive results | Consulting Magazine Fastest-Growing Firms #OperationsMadeBetter
Keith Dawson @KdawsonVr
320 Followers 131 Following Keith Dawson - VP & Research Director, Customer Experience at Ventana Research. Opinions may be related to my work, but are all my own.
Five9Tammy @Five9Tammy
62 Followers 136 Following Passionate and Experienced Contact Center Sales Leader. CCaaS. Runner. Aussie mom to Sydney & Jersey. Springsteen. NYC/NJ living in TX. All opinions are my own.
Enam Hoque - Headteac... @Enam_Hoque1
5K Followers 4K Following Ex-Sales Director - Energy industry, now an education leader, head teacher, passionate physicist. Bridging gap of academia & industry. Views are my own.
Mark Hillary 🤖👶... @markhillary
16K Followers 17K Following 🇬🇧/🇮🇪 25 books on tech - #OliviaOrwell #KombiLastEdition #CXFiles 2.5m views on YouTube - MD ANT - Insta: https://t.co/xNQEAfaGVX FB: https://t.co/KwC4mLrA2j
Jose Burgos @NHCyclist
778 Followers 4K Following Global Partnerships Manager. Lost Cousin, NYPD P.O. Ramon Suarez on 9.11.01 NEVER FORGET! Views are my own.
Edmundo Moura @edmundogenesys
7 Followers 222 Following
TelcoLynx @TelcoLynx
108 Followers 256 Following TelcoLynx IT communications consulting firm with expertise in RFP Management CCaaS, data, mobility, hosting and managed applications.
Evie Joyce @EvieJoyce8
134 Followers 3K Following My hobbies are breakfast, lunch, and dinner topped💞 with a chocolate dessert. My WhatsApp +1(832)382-6366
Gabe Howden @AlchemerGabe
24 Followers 345 Following Automating Win/Loss Analysis for All deals helping to give you the best messaging and positioning.
spicedawg56 @spicedawg56
564 Followers 1K Following Interested in too many things to list but NY sports teams, technology, the cloud, food, drink, & good times top the list.
Jason Houck @JasonHouck
230K Followers 77K Following Born Again Christian, Christ Follower, Social Media Marketing for Entrepreneurs & Small Business Owners. Love God, My Family & Enjoying Life. Stay POSITIVE!!!
Michael Wineberg @michaelwineberg
68 Followers 119 Following
Dave Michels @DaveMichels
47K Followers 39K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Evan Kirstel #B2B #Te... @EvanKirstel
375K Followers 312K Following TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Sheila McGee-Smith @McGeeSmith
16K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Blair Pleasant @blairplez
13K Followers 1K Following unified communications & collaboration and contact center industry analyst & consultant, Beatles freak, mom, wine lover. Mastodon: @[email protected]
Lisa J. Martin🦋 @LisaLisajm5
912 Followers 493 Following Five9 Partner Events are my work jam. Music, foodie, social 🦋. Thoughts & tweets are my own. #PartnerPowered #MusicRocksMySoul
Jason ✨👾SaaStr.A... @jasonlk
216K Followers 2K Following GET funded ➡ $200m https://t.co/AVvPIrIdFP🦄🦄🦄🦄🦄🦄 LEARN GTM ➡ https://t.co/X23R2qMajX CHAT with my clone ▶ https://t.co/bwkZCtvqlr Founder/ceo #AdobeSign
MaribelLópez #tech #... @MaribelLopez
15K Followers 5K Following #AI #IndustryAnalyst #AISecurity #CustomerExperience #AIGovernance #AIEthics #Speaker #author, #podcast host #cloud #CCaaS contributor to @Forbes.com
Enterprise Connect @enterprisecon
12K Followers 3K Following #EnterpriseConnect March 10-12, 2026, Caesars Forum, Las Vegas, NV Head to https://t.co/Dw65cD2HEO for more info
Andy Dignan @adignan
3K Followers 2K Following Loving dad and husband. President at @Five9 @Cisco alum @CDWCorp alum. #CX #CCaaS #SaaS #UCaaS - Tweets are my own
Jon Arnold @arnoldjon
7K Followers 2K Following Independent tech analyst/thought leader - focus on future of work, communications, collaboration and customer experience
Irwin Lazar @imlazar
8K Followers 5K Following President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
Shep Hyken @Hyken
106K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Anand Chandrasekaran @anandc
28K Followers 5K Following Founder (@CrescendoCX) | Investor (@CelestaCapital, @GeneralCatalyst, 90+ seed investments, 7🦄s) | Builder (@Meta, @AirtelIndia, @Five9).
JakeButterbaugh @ButterbaughJake
375 Followers 325 Following Pioneer, Dad, Collaboration Sales, Global Route To Market Specialist, Loving Life!
Verint @Verint
8K Followers 869 Following The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.
Genesys @Genesys
32K Followers 1K Following Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.
Elka Popova @epopova
3K Followers 529 Following Industry analyst focusing on Unified Communications. My passion is UCaaS/cloud communications.
Zeus Kerravala @zkerravala
48K Followers 3K Following The #1 ranked independent analyst, according to AR Insights. Focusing on technologies that are reshaping the world. #AI #Security #Network #Communications
Redline Capital @RedlineCapital
87 Followers 82 Following Redline invests in category-defining B2B technology companies across Europe, North America, and Israel
Keith Dawson @KdawsonVr
320 Followers 131 Following Keith Dawson - VP & Research Director, Customer Experience at Ventana Research. Opinions may be related to my work, but are all my own.
Ken Landoline @klandoline
506 Followers 218 Following Industry Analyst at Omdia - Customer Engagement & Contact Center
Roger Beadle @roger_beadle
43 Followers 1 Following
Mark Hillary 🤖👶... @markhillary
16K Followers 17K Following 🇬🇧/🇮🇪 25 books on tech - #OliviaOrwell #KombiLastEdition #CXFiles 2.5m views on YouTube - MD ANT - Insta: https://t.co/xNQEAfaGVX FB: https://t.co/KwC4mLrA2j
JasonGFive9 @JasonGFive9
128 Followers 124 Following EMEA Senior Solution Consultant - The Digital Nomad #CCaaS #CXExperience #Cloud #Five9 Linkedin - https://t.co/4fV4NJc39V Instagram - digitallyremotejason
spicedawg56 @spicedawg56
564 Followers 1K Following Interested in too many things to list but NY sports teams, technology, the cloud, food, drink, & good times top the list.
Kustomer @kustomer
2K Followers 432 Following Fast, personalized, and efficient #customerservice for growing businesses. Request Live Demo: https://t.co/SdQZe480Ip
Donna Fluss @dfluss
613 Followers 21 Following
Tim Ferriss @tferriss
2.0M Followers 3K Following Author of 5 #1 NYT/WSJ bestsellers, Creator of COYOTE card game with 300M+ viral video views (https://t.co/kef2X6pF3K), Tim Ferriss Show podcast with 1B+ downloads
Seth Godin @ThisIsSethsBlog
733K Followers 2 Following Author, blogger, a lifetime of projects. This is a retweet of my blog.
Everyone Hates Market... @EHMarketers
2K Followers 0 Following No-fluff, actionable marketing resources for people sick of shady, in-your-face marketing (by @louisslices).
Santa Cruz County @sccounty
24K Followers 504 Following Official account for the government of Santa Cruz County. For questions about county services, call 831-454-2000 (M-F, 8-5). 24/7 at https://t.co/C2j1Xooyda.
Tony (he/him) ⚾️�... @cuevas27
2K Followers 1K Following #CX #CCaaS #Motivator #RepBx | Tweets are my own "If you’re not tweeting it someone else is.” - Me
Opus Research @opusresearch
2K Followers 651 Following Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication
Kristyn Emenecker @LIVinEden
1K Followers 1K Following CMO @Templafy | Mom, Traveler, Strategist, Customer Advocate, Relentless Seeker of Insights | #AI #DocumentAutomation #DigitalTransformation; views are my own
Erin Wilson @EbullientErin
514 Followers 319 Following A technical evangelist, fruit enthusiast, and science zealot tweeting from her personal soapbox surrounded by sunshine and coconuts; share in the Schadenfreude.
Think Jar Collective @thinkjar_
2K Followers 847 Following Helping people, organizations and systems to problem solve better. Est. 2010. Systemic Design & Innovation Lab expertise #thinkjar #systemicdesign
Janette Gogol @janette_gogol
26 Followers 143 Following Recruitment Consultant at Kyverna Therapeutics
Amber Mac @ambermac
125K Followers 36K Following 🤖 Bestselling Author #Digital 👩💻 Speaker, Moderator #AI #Tech 🎬 President, AmberMac Media 🎙 The AmberMac Show // Podcast & SXM 🍵 Sober since 01 🏳️🌈❤️
Jeff Toister @toister
7K Followers 1K Following The Service Culture Guide | I help leaders build customer-focused cultures.
Bridgett Musacchio �... @bmusacchio2
198 Followers 242 Following
Lisa Martin @lisamartinmedia
1K Followers 448 Following Former NASA payload scientist turned tech TV & business broadcaster, podcaster, analyst, marketer, and reporter for outlets like iHeartRadio, Schwab Network
L @seyuclub
305 Followers 384 Following
Chad Gibson @ChadGibson79
96 Followers 58 Following Following Jesus. Loving my family. Philippians 4:6-7
Jonathan Rosenberg @jdrosen2
7K Followers 573 Following CTO and Head of AI at Five9. Formerly VP/CTO Collaboration at Cisco. SIP lead author, VoIP industry pioneer - ICE, STUN, TURN, SIMPLE. Believer in cloud.
Bill Patterson @bpatter
3K Followers 872 Following EVP Corporate Strategy, Salesforce. Proud husband & Dad. Tweets are my own.
AI @DeepLearn007
137K Followers 110K Following Imtiaz Adam CS #AI Postgrad |#Tech #MachineLearning #DeepLearning | #RL#datascience| #LLM Liberal | #GenAI| MBA alum @morganstanley @LBS @Columbia_Biz
Robin Gareiss @RGareiss
4K Followers 2K Following CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alum
Sharing_News @RadicalTruthTLR
472 Followers 2K Following Passionate, Pure Blood, Health Junkie, Heart Believer, Dream Catcher/Builder, Techie Glutton, Globe Trotter✈ ; or call me Gemini, it's shorter
Tamal Islam @TamalIslambo
227 Followers 27 Following Salesforce Service Cloud sales guy interested in start-ups, SaaS, martial arts, history, politics, & religion
London Breed @LondonBreed
141K Followers 314 Following 45th Mayor of the City and County of San Francisco.
Kai-Fu Lee @kaifulee
1.4M Followers 689 Following #AI Expert, CEO of @01ai_yi and Chairman of 创新工场 @sinovationvc, former President of Google China, Author of AI 2041 and NYT Bestseller AI Superpowers
Erica Marois @EricaMarois
4K Followers 3K Following Writer. Travel & food enthusiast. Voracious reader. Wife & mom to Harrison (👶🏼) and Quinn (🐶) #ContentMarketing #writing #blogging
Kevin Werbach @kwerb
27K Followers 1K Following Wharton prof, tech policy maven, AI guy, crypto curious, game thinker, MOOC teacher. Author, Blockchain & the New Architecture of Trust. Over at the Good Place.
Chris Silver @chris_b_silver
295 Followers 338 Following Vice President, Global Strategic Sales | @Five9 | GTM Leader | CX Strategy | Growth Obsessed | Investor
Jack Kornfield @JackKornfield
154K Followers 535 Following Jack Kornfield is an American Buddhist teacher. He is a founder of the Spirit Rock Meditation Center in Marin County, Calif., where he lives & teaches.
Brian Bitsky @BjBitsky
201 Followers 111 Following Husband, father of 4, proud US Air Force dad. Baseball player, skier, My tweets are my own. ⚾️🏌️♂️🎿✈️