Joseph Cook @JoeAcook

London Joined July 2009

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Joseph Cook @JoeAcook

4 months ago

@chilternrailway I always catch the 7am Banbury > London Marylebone and always just about get a seat. This morning because you have cancelled every other one, I have got the 7:38am, there is no more carriages than usual, and everyone is standing cramped into the doorways and around the toilets.

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Joseph Cook @JoeAcook

6 months ago

@nxcare I was not able to board the service, due to it being so delayed and at such short notice, and because zero warning or updates attached ..

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Joseph Cook @JoeAcook

6 months ago

@nxcare Hi, am I able to request a refund for this trip? Even if I didn't get a fully flexible ticket? It's half an hour late, so far (hasn't even started it's journey) so I'm having to change plans and get the train instead

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Joseph Cook @JoeAcook

11 months ago

@grok @xai Hi, I have an open ticket with xAI Support about account access recovery and haven’t received a reply yet. It contains critical personal/work data. Could someone check the status? Thank you

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Joseph Cook @JoeAcook

a year ago

@thetrainline @chilternrailway Why am I not getting any discount with Network Rail Card on any journeys London Marylebone > Banbury on your App/Web OR Trainline App/Web?

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Joseph Cook @JoeAcook

a year ago

@thetrainline Why is my NETWORK Railcard not applying on an 8pm train from London Marylebone > Banbury? Have tried App + Web

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Joseph Cook @JoeAcook

a year ago

@thetrainline But none of them at any time in the evening apply any discount?

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Joseph Cook @JoeAcook

a year ago

@thetrainline Have sent via DM, but see attached

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Joseph Cook @JoeAcook

a year ago

@Uber just got an email about your 50% off group bookings to Paris, Brussels or Lille.... but I don't see any discount coming off at checkout?

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Joseph Cook @JoeAcook

a year ago

@LUFC When will the 25/26 kit be available for purchase?

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Joseph Cook @JoeAcook

a year ago

@nxcare Just left 2 catch the 6:55am BAN > LDN. Luckily I checked the tracking in the App, as it's delayed nearly 3 hours?! I purchased my ticket in advance, but got no notification about the delay. No email, nothing 2 show in the Alets 4 the journey.

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Joseph Cook @JoeAcook

a year ago

@nxcare But there are never any updates to be seen? Nothing on the app when booking, was the same the other month when the coaches just stopped for a few weeks because of road closures, there's no information when trying to book?

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Joseph Cook @JoeAcook

a year ago

@nxcare Hi, I get the BANBURY > LDN VICTORIA every week, 6:30am. It appears that the time has changed to 6:55am? Is this a perm change? I can't find any information about it. Surely 9:30am INTO London (it's always late) is terrible planning for commuter's?

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Joseph Cook @JoeAcook

2 years ago

@nxcare Hi, I'm attempting to book a coach from Banbury to London Victoria on Thursday 24th, but it's showing me on App + Web that the next coach isn't until 1st of May? Surely not every single coach, twice daily, BAN > LDN is booked for the next 8 days?

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Joseph Cook @JoeAcook

2 years ago

@arketofficial I can do the Return without accessing i think? I don't need to register my Return within My Account do I? It's more just that it's not possible to review my past purchases.

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Joseph Cook @JoeAcook

2 years ago

@arketofficial Trying to schedule a Return in my Account but every time I click on Order Summary on one of my orders I get the error message: ⛔ Something Went Wrong.... Been like this for weeks now..

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Joseph Cook @JoeAcook

2 years ago

@chilternrailway I cannot, I log in and then I get this pop up, and then it just takes me back to the log in screen.

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Joseph Cook @JoeAcook

2 years ago

@chilternrailway I have received an email asking me to provide more info on my Delay Repay claim. However when I follow the link, add in my ref and email address, nothing happens... It doesn't log me in. Just reloads to same page. HELP

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Joseph Cook @JoeAcook

3 years ago

@thetrainline Have searched on both App, Mobile and Desktop devices. There are zero discounted peak journeys from Banbury to London Marylebone from now till end of March.