Llama Life Solutions @LlamaSolutions

Customer service as we know it will never be the same. Customer experience is the new normal. The hospitality & travel industry possess trade secrets for cities llamalifesolutions.co.za Sandton, South Africa Joined April 2019

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Llama Life Solutions @LlamaSolutions

3 years ago

Exceptional customer experience is the Rolls Royce of customer service E-book link: amazon.com/dp/B0B12G53HZ Paperback link: amazon.com/dp/0620988312

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Llama Life Solutions @LlamaSolutions

3 years ago

Exceptional Customer Experience is the new revolution towards customer loyalty, customer satisfaction and improved revenue #CustomerExperience #CustomerCare #Customerloyalty #trust #governments #municipalities #cities

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Llama Life Solutions @LlamaSolutions

3 years ago

Good is the old normal. Progressive global cities aim for exceptional customer experience in order to win public trust and confidence #CustomerService #customerexperience #ExceptionalCustomerExperience #PublicTrust #PublicConfidence #MunicipalServiceDelivery #CitiesForPeople

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Llama Life Solutions @LlamaSolutions

5 years ago

#CustomerService #Concierge #ExceptionalCustomerExperience

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Llama Life Solutions @LlamaSolutions

5 years ago

Customer service involves emotions. It is a human science, an art

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Llama Life Solutions @LlamaSolutions

5 years ago

Customer journey without employee journey won’t bring the desired results #CX #CustomerExperience #ServantLeadership #Service

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Llama Life Solutions @LlamaSolutions

5 years ago

Service to others is the rent you pay for your room here on earth. ~ Muhammad Ali

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John DiJulius | Best-Selling Author @JohnDiJulius

5 years ago

“𝘞𝘩𝘦𝘯 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘵𝘢𝘭𝘬𝘴, 𝘺𝘰𝘶 𝘴𝘦𝘭𝘭. 𝘞𝘩𝘦𝘯 𝘺𝘰𝘶 𝘵𝘢𝘭𝘬, 𝘺𝘰𝘶 𝘭𝘰𝘴𝘦.” #customerexperience #customerservice #customerservicerevolution #makingpriceirrelevant

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Llama Life Solutions @LlamaSolutions

5 years ago

Covid-19, the new era of exceptional customer experience is here. If you don’t make or plan to make your customers happy, chances are that you will miss this opportunity #CX #Exceptionalchange #Exceptionalthings #Exceptionalpeople #Exceptionalexperience #Exceptionalcustomers

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Llama Life Solutions @LlamaSolutions

5 years ago

The timing to connect with your customers is now. A virtual human touch during trying times like these will make customers feel appreciated. After all, customer experience comes in different forms. Selling compassion and not products and services #CX #CustomerExperience #Service

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Llama Life Solutions @LlamaSolutions

5 years ago

COVID 19 shattered lives, disrupted economies and forcefully changed the normal way of living. The turning point is that customer service will change forever. Smart tech and ‘exceptional’ will become new vocabulary for smart teams, smart aircrafts, smart hotels, smart cities ...

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Llama Life Solutions @LlamaSolutions

5 years ago

COVID-19 is a catalyst for change. All industries, especially the hospitality and travel industry, will never be the same. Customer experience and not necessarily customer service, is surely gonna become the new normal #CX #ExceptionalCustomerExperience #ChangeForGood #COVID19

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Llama Life Solutions @LlamaSolutions

6 years ago

Lockdown and handling of the COVID-19 pandemic will separate servant leaders from so-called leaders. Globally, the public will look up to their servant leaders during this trying time #GoodFriday #COVID #ExceptionalCustomerService #LockdownExtended #Lockdown #ServantLeadership

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Llama Life Solutions @LlamaSolutions

6 years ago

There’s no doubt that COVID 19 will destroy not only global markets, but lives too. During post-COVID 19 pandemic, many lessons will be learned at a personal and organizational level. Customer service will become business unusual #COVID19 #CustomerServiceExperience #LifeLessons

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Llama Life Solutions @LlamaSolutions

6 years ago

The Ranch Protea Hotel in Polokwane is Covid - 19 free. Well done! @ProteaHotels #ExceptionalCustomerExperience #CoronavirusSouthAfrica #COVID19SouthAfrica

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Llama Life Solutions @LlamaSolutions

6 years ago

The hospitality and travel industry serves billions of customers across the globe. This industry will become the hardest hit when the corona virus wipes out millions of jobs in most sectors. The time for sound, transformative and servant leadership is now #Savejobs #CoronaVirus

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Llama Life Solutions @LlamaSolutions

6 years ago

We have entered a critical stage whereby servant leadership is needed. When leaders make life changing decisions - defining moments which impact positively on the lives of people served #Service #CoronaVirusSA #CustomerExperience #ExceptionalCustomerService #CoronavirusOutbreak

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Llama Life Solutions @LlamaSolutions

6 years ago

When customers get attracted to our value offering, we are likely to win their support and loyalty, and possibly growth in sales and revenue. But the organizational magic and personal touch of management and frontline staff is paramount. Customer experience does not come cheap

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Llama Life Solutions @LlamaSolutions

6 years ago

Service is an emotion, a personal connection with people. But if you don’t know yourself, your life purpose, dreams and aspirations, chances are that selling or serving is not for you #CX #LifePurpose #CustomerBehaviour #ExceptionalCustomerExperience #CustomerEngagement #Empathy

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Llama Life Solutions @LlamaSolutions

6 years ago

Social media networking has given us a new lease of life, a great opportunity to interface with our customers in a way that will enable us to provide an exceptional customer experience #CX #ExceptionalCustomerExperience #Service #LifeLessons #CustomerEngagement #SocialMedia