Beyond Philosophy @BeyondP
Customer experience consultancy specializing in strategy, training and market research. beyondphilosophy.com Worldwide Joined February 2009-
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@romanoriginals I'm hoping you can help me, my Mum has emailed a complaint regarding some tops she bought from your Rugby store, to which she hasn't received a reply. This wasn't the first time she has emailed either. Could someone please look into this please? Thanks
In this episode, we explain why best practice stifles creativity and the best approach to accept best practice advice. Why 'Best practice' Stifles Creativity And Is Only For The Gullible! bit.ly/3vqseXA #BeyondPhilosophy #Podcast
I’ve dealt with company politics my entire career. These rules for managing company politics are here because no one ever officially tells you how to deal with them. 5 Rules for Successfully Managing Your Company Politics bit.ly/3iEKo52 #BeyondPhilosophy #Blogpost
We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Is This The Future Of Events Post Pandemic? (Joe Pine Interview) bit.ly/3loCGv7 #BeyondPhilosophy #Podcast
We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. There are limits that are challenging for us to overcome. Discover the Actual Number of People You Can Effectively Manage bit.ly/33BpZFl #BeyondPhilosophy #Blogpost
Changing customer habits is essential in this case, and requires a deep understanding of why customers have the habits they do. 5 Rules For Changing Your Customer Habits bit.ly/3de61Xc #BeyondPhilosophy #Podcast
Equal Strategy helps organizations use their CX’s sounds and smells strategically. He shared with us why many CX design projects overlook sound and smell. Sound and Smell: The Crucial Missing Aspect in Your CX Design bit.ly/3xkGW3C #BeyondPhilosophy #Blogpost
In this episode, we discuss with two behavioral scientists their job descriptions, what they actually do, and what they wish people knew about what they do. Is This One of the Most Important New Jobs in Business Today bit.ly/2ZoYxbQ #BeyondPhilosophy #Podcast
Customer emotions are essential in CX. Being deliberate about which emotions your experience evokes is critical, too. Today, we take a deeper dive into... 5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’ bit.ly/2U7D1Jb #BeyondPhilosophy #Blogpost
How people form first impressions of digital experience - use psychology and the behavioral sciences to improve your chances of making a good one. Are You Proud Or Concerned About Your Digital First Impression bit.ly/39FQahR #BeyondPhilosophy #Podcast
We discussed habits on a recent podcast. Understanding habits is essential in Customer Experience management because a lot of customer behavior is habitual. The 5 Rules for Changing Your Customer Habits bit.ly/35o6Lny #BeyondPhilosophy #Blogpost
Connecting with your customers requires knowing what they want, and today, that isn’t the same as it was 20 years ago. New ‘World Experience Organization’ Created – Will Help Us All Be Better in 2021 bit.ly/38Q0Fi8 #BeyondPhilosophy #Podcast
We discussed problem with unrealistic expectations and the silver-bullet-solution mindset on a podcast. The One Thing to Improve Your Customer Experience in 2021 bit.ly/2YqsDuS #BeyondPhilosophy #Blogpost
We are going to take a closer look at what Digital Nudges are, how they work, and why, and share some examples of Digital Nudges that work and some that don’t. Vital for 2021 – Digital Nudging Will Revolutionize Your CX bit.ly/3sysO5f #BeyondPhilosophy #Podcast
We talked about Digital Nudges on a recent podcast, and it is one of the things we look for when we review a Customer Experience. Vital for 2021 – Digital Nudging Will Revolutionize Your CX bit.ly/3ikhtkq #BeyondPhilosophy #Blogpost
In this episode, we discuss this exercise’s critical question to present a new experience for your customers. There’s Light at the End of the Tunnel! bit.ly/2MwElBr #BeyondPhilosophy #Podcast
We’re starting to see the light at the end of the tunnel. When we can return to a pre-pandemic way of life, what happens with your Customer Experience? The Light at the End of the Tunnel: Reimagine Your Customer Experience bit.ly/2XR0xbQ #BeyondPhilosophy #Blogpost
In this episode, we discuss the realities of having the same emotional outcome when having Customer Experiences within different countries. Designing Country Culture Into Your Global Experience bit.ly/3aA9IVS #BeyondPhilosophy #Podcast
It occurred to me that perhaps some of you have had something similar to your CX in a different culture. How you can design a country’s culture into your global experience? Designing Country Culture Into Your Global Experience bit.ly/38l2Dqw #BeyondPhilosophy #Blogpost
In this episode, we discuss Dr. Mohan’s consultative approach to stress management. If The Stress is Becoming Intolerable, This is What To Do bit.ly/3glIftp #BeyondPhilosophy #Podcast
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Hear from Colin Shaw @BeyondP on using customer behaviour drivers to drive *real ROI* from your #CX or #CustomerInsights program bit.ly/3MQUMCA
#Retail is Broken: This is the Solution via @BeyondP Listen to the #podcast to learn the four QUI theories that underly the changes in retail today. beyondphilosophy.com/retail-is-brok… #CustomerExperience #CX
Have you been trying to improve your Customer Experience but your measures aren’t moving? Or do you just need some guidance from recognized world experts at @BeyondP beyondphilosophy.com/contact/ #CX #Marketing #Consulting #BeyondPhilosophy
Needing to read up on #CX trends and insights? Check out our bookstore! #BeyondPhilosophy #CustExp #CXE #Bookstore beyondphilosophy.com/books/
HOW AND WHY WE STEREOTYPE PEOPLE Stereotypes are the product of a shortcut in thinking, or heuristic, called Representativeness. The Representative Heuristic is how our brains look for ways to group separate. Listen Now. beyondphilosophy.com/how-and-why-we…
We're less than a week away from @CXPA_Assoc's session on creating memorable digital CX presented by @AirkitCX. Save your seat now: bit.ly/3jVnCD5
Check the new post by @BeyondP - The 5 Rules for Designing a Great Digital Experience #CustExp #CustomerExperience #CX buff.ly/2IwJZ4P
Have you been trying to improve your Customer Experience but your measures aren’t moving? Or do you just need some guidance from recognized world experts at @BeyondP? Contact US Today To Learn More! #CX #Marketing #Consulting #BeyondPhilosophy beyondphilosophy.com/contact/
Honored to have you @BeyondP! Looking forward to the event.
I am honored to be speaking at a @CXPA_Assoc Webinar Presented by @AirkitCX. I will cover the idea of fusion between digital and behavioral science to enable the humanization of technology. You will not want to miss this event. Register today! attendee.gotowebinar.com/register/92047…
Expand your mind, free of charge. Read up on a variety of different CX topics on the Beyond Philosophy Blog. #CX #CustomerDrivenGrowth #BusinessGrowth #BeyondPhilosophy #Coronavirus #COVID19 beyondphilosophy.com/blog
Check the new post by @BeyondP - Diagnosing Customers’ New Behavior During the Pandemic #CustExp #CustomerExperience #CX buff.ly/3esEIqw
Check the new post by @BeyondP - The Five Rules for Affecting Real Culture Change #CustExp #CustomerExperience #CX buff.ly/3kJ5sWb
Have you been trying to improve your #CustomerExperience but your measures aren’t moving? Or do you just need some guidance from recognized world experts at @BeyondP? Contact Beyond Philosophy Today To Learn More! #Consulting #BeyondPhilosophy beyondphilosophy.com/contact/
You won't want to miss tomorrow's LinkedIn Live with @BeyondP Consultant, @ZhechoDobrev JOIN US as we reveal the secrets to building a great digital experience post-COVID. Register today, and we will see you TOMORROW on LinkedIn! linkedin.com/events/lilive-…
Check the new post by @BeyondP - 5 Rules for Driving Down Costs in a Customer-Focused Way #CustExp #CustomerExperience #CX buff.ly/2SAe5Gh
RT @BeyondP: Typical customers are 60% of the way through the buying process before they contact you (CEB), and 67% have a clear picture of what they want when they first speak to you. #CX #CustomerDrivenGrowth #BusinessGrowth
5 Rules for Driving Down Costs in a Customer-Focused Way via @BeyondP QUI TAKEAWAY: Look at Customer Lifetime Value. Think about these long-term relationships, know what your customers’ value is, and incorporate that into your decision-making. beyondphilosophy.com/5-rules-for-dr… #CX #CEM
Check the new post by @BeyondP - Getting Inside the Customer’s Mind #CustExp #CustomerExperience #CX buff.ly/3dvcvPn
There is always room for growth in the Customer Experience industry. @BeyondP offers training courses to help you keep up with new trends and hidden secrets of customer experience. #CX #Marketing #CustomerDrivenGrowth #BusinessGrowth #BeyondPhilosophy beyondphilosophy.com/training/
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