Lyndsey Devereux @LoveLearning3
Running a crazily busy Training Dept for Call Centre. Always looking for ways to improve self/team/processes etc. Drinks copious amounts of coffee. linkedin.com/pub/lyndsey-de… Warwickshire Joined September 2011-
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New quality system in place this month. All reports so far are positive. More time coaching, less time call listening. Happy Days.
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Currently working hard to evolve into a coaching culture. It takes time to break old habits but making massive progress.
Looking forward to running Coaching workshop tomorrow. Using a totally different and new approach.
So simple but so effective. Worth a read and a reflect. presentationmagazine.com/presentation-s…
Just used reverse brainstorming in 'Difficult Contacts' training session and it worked really well. Useful technique.
#askrichard what's the single most important factor in staff engagement?
Unprecedented overall quality in candidates for recruiment day today. Maybe the current economy does have some benefits?
Lyndsey Devereux retweeted
EARS model: REFLECT the customer's language in your speech to build rapport and show understanding. #EffectiveQuestioning #custserv
Reviewing CVs - diverse and interesting candidate pool.
Reverse Brainstorming - Brainstorming techniques from MindTools.com#np mindtools.com/pages/article/… via @mind_tools
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