@AmericanAir Have you looked at your Twitter feed? Instead of tweeting, you could go to DCA and provide twice as much customer service as AA is currently offering.
@AmericanAir I rebooked the flight myself. No help from your gate agents or anyone else at AA. I missed the wake. Your gate agents sat there doing nothing and refusing to help anyone. I wish I took a photo. No customer service for anyone unless they waited for one customer service agent.
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