SupportLogic @SupportLogicInc
The world’s first support experience platform that enables companies to proactively understand & act on the voice of the customer. supportlogic.io San Jose, CA Joined February 2016-
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Catch our latest 15-mins with Judi feat. CMO Joe Andrews sharing insights on mentorship, startup motivation, & gender support in tech. Plus, his inspiring story & vision for Support Experience. loom.ly/WwOOxKU #15minuteswithJudi #SX #CX #TechLeadership #FutureOfSX
📣 Attention Seattle CSS leaders, CXOs, and AI enthusiasts! Join us on April 23rd for an exploration of AI's future in CSS. Connect, gain insight, and drive AI with industry leaders. Register now at ➡️ lu.ma/css423 #CSSForum #AI #Seattle
🚀 Where do you start with AI? TSIA and Informatica have some ideas. Tune in TOMORROW for an insightful webinar on sentiment analysis with Judith Platz, John Ragsdale, and Geetha Gopalakrishnan. Register here loom.ly/0WMUUJk #TSIAInsights
🚀 Exciting insights from CMO Joe Andrews on how AI sentiment analysis is reshaping the Subscription Economy in "15 Mins with Judi"! Explore ties between SX Management, marketing, and CS alignment. Dive in now for deep strategies! loom.ly/0LI4GAY #SXLiveCommunity
💡 Missed our #webinar on AI ROI? Here's your quick recap: 1️⃣ Unified Monitoring disrupts data silos. 2️⃣ Boost customer loyalty with lower escalations. 3️⃣ Accelerate KCS and case deflection with Unified Monitoring. Catch up here 👉 loom.ly/TQHsyFc 🚀 #SX #CX #ROI
Our 30-Day Challenge, 'How Low Can You Go,' transformed customer support! 🚀 Inspired by participants' passion in reducing negative sentiments! Congrats to Automation Anywhere for winning with a 31% reduction in negative sentiment! #SXChallenge #supportwhisperer
🚀 Join our "Brace for Economic Impact: ROI of Support Experience Management" webinar, exploring AI's ROI with real customer stories with hosts Bri Padilla and Ryan Radcliff 🗓️ April 9th ⏱️ 11 AM PST/2 PM EST Reserve ➡️loom.ly/W8JA4Zw #AI #CX #ROI #SX
Introducing the SupportLogic Mood Ring! Powered by AI-for-CX, it reflects sentiment with colors: 🟩 positive, 🟥 negative, 🟨 neutral. Step into the future of CX with just a glance! (P.S. - April Fools'! 😄) #SupportLogicMoodRing #AprilFoolsDay
Ready to boost your SX? Join our webinar "Brace for Economic Impact: The ROI of Support Experience Management" with speakers Bri Padilla & Ryan Radcliff! 🗓️ April 9th ⏱️ 11 AM PST/2 PM EST Reserve your spot now ➡️ loom.ly/W8JA4Zw #AI #CX #supportlogicwebinar
Thanks @BCG and @SuccessLab for an amazing CSS Forum! Exciting to see support & success communities embracing AI. Join us at SX Live events as we explore AI in CX. loom.ly/iyOAl4I #CSS #BCG #SuccessLab #SupportLogic #SXLiveCommunity #AI #CX
🚀 Calling all CSS leaders, CXOs, and AI innovators in Silicon Hills! Join Austin's top support leaders to redefine exceptional support. 🗓️ April 30, 2024 ⏰ 5:30 - 8:30 PM 📍 Austin (Venue TBA) Reserve your spot today! loom.ly/8v4EBsA #SXLiveAustin #CSS #CX #AI
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Throughout her career, Judith Platz has watched customer support go from being an afterthought to being top of mind for every CEO during the pandemic. protocol.com/manuals/custom…
We are still buzzing with the energy at #TractionConf 2022. A big thank you to everyone who supported us to make it a successful event. Special thanks to our #sponsors, community #partners & our #media partners, we couldn't have done it without you! @launchacademyhq @BoastCapital
Thrilled to welcome Katherine Sullivan, SVP of Customer Support @salesforce to @SupportLogicInc Customer Advisory Board (CAB). @katsullivan22 leads the global support orgs for @MarketingCloud @tableau @MuleSoft and champions integrating VoC, support, success & service delivery!
If @orazavi is speaking, I wanna be there. #pulse2022
Are you attending #Pulse2022, hosted by @GainsightHQ? If so, don't miss our CXO, Omid Razavi, speaking about the unstoppable partnership between #CustomerSuccess and #CustomerSupport. See you on August 18th! #SupportExperience More info here: bit.ly/3PsdiD2
usage-based pricing ... to be or not to be? "Don't do it for your CFO! Ask your customers..." advice from Krishna, Founder of @SupportLogicInc Thanks to @poyark moderation, another great session @launchacademyhq #tractionconf
Come hear how we are doing intelligent case swarming at @coveo. #Contactcenter #customersupport
On August 9th, join Patrick Martin, VP of Technical Support at @coveo & SupportLogic's Chief Evangelist Martin Schneider as they discuss how Coveo successfully transformed their single-tier support organization to include intelligent swarming. Register: bit.ly/3cLg3AV
Interested in a single-tier, collaborative swarming model for #CustomerSupport? At tomorrow's #webinar with @coveo and @SupportLogicInc, we'll discuss practical steps to transition to this new model. bit.ly/3JHtmyR. #supportservices
Is the Support Experience Part of Your CX Strategy? - by Martin Schneider @SupportLogicInc blog.contactcenterpipeline.com/2022/07/is-the… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
wow that's pretty impressive!
After implementing SupportLogic, @coveo was able to improve the experience for customers by resolving issues much faster - they saw a 53% decrease in the Mean Time To Resolution (MTTR) and a 31% increase in first-day resolution. Read the full case study: bit.ly/3uRbw6a
Growing AI Companies & Startups In 2022 @AEyeInc @dataiku @Highspot @h2oai @DataRobot @ArgoAI @accubits @OsaroAI @CureMetrix @frame_ai @eightfoldai @observeAI @CapacityAi @SupportLogicInc @PlainsightAI @interactionsco #AI #Artifical_Intelligence #startup
⚙️ @SupportLogicInc Launches Agent Coaching and Evaluation (ACE) Application 👥 @deutschetelekom and Google Cloud Sign Partnership Agreement ✍️ @Medallia to Acquire Mindful ✍️ @Riskonnect Acquires @castellan_ Read more here 👉 martechalliance.com/stories/martec…
@SupportLogicInc Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention ow.ly/l4lA30sn3AV #salestech #news #sales #technology #B2Bsales #SupportLogic
@SupportLogicInc Launches #Agent #Coaching and Evaluation (ACE) smartcustomerservice.com/Articles/News-… #crm #cctr #contactcenter #custserv #customerservice #CX
As companies work to overcome the #GreatResignation and the talent #SkillsGap, @SupportLogicInc developed a new product, called "agent coaching and evaluation," to help. The company's Channel Chief Dave Feliu explains how it works in a CRNtv interview: okt.to/jkpVNS
@SupportLogicInc Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention ow.ly/hnx630sn8uJ #AINews #AiThority #News #Artificialintelligence #SupportLogic
Let's discuss in the rising #CustomerSupport model, Collaborative Swarming. It's time to end tiered support. 🙌 Join TSIA, @SupportLogicInc, @MuleSoft, and FT Works at tomorrow's #webinar to learn about improving your support experience: bit.ly/3ximr9b. #SupportServices
@SupportLogicInc Launches SX Platform and Applications to Transform Customer Support ow.ly/MTsa30sjTS5 #salestech #news #sales #technology #B2Bsales #SupportLogic
@SupportLogicInc Launches SX Platform and Applications to Transform Customer Support ow.ly/vlxv30sjXsY #AI #AINews #AIThority #News #Artificialintelligence #SupportLogic
@SupportLogicInc Launches SX Platform and Applications smartcustomerservice.com/Articles/News-… #crm #CX #custserv #customerservice #cctr #contactcenter
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