Upstream Works @Upstream_Works

Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner upstreamworks.com Vaughan, ON Joined April 2015

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Upstream Works @Upstream_Works

6 days ago

Join experts Safwat Alshawaf (#Cisco), Jeff Palmer, and Kevin Palmer (#UpstreamWorks) to explore how #AI-powered omnichannel #CX and flexible cloud and on-premise deployments are transforming CX. Reserve your spot today: [email protected] #InnovateTour2025 #Riyadh #AI

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Upstream Works @Upstream_Works

a week ago

In our latest blog, we explore how a live video customer support solution enables deeper customer connections, faster issue resolution, and smarter training insights. Unlock the hidden ROI of video live support now. Read More: ow.ly/wAKk50X0QK2 #CustomerExperience

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Upstream Works @Upstream_Works

2 weeks ago

Upstream Works AgentNow has been awarded the Gold Globee® Business Award for Digital Customer Service Innovation! Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc #UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards

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Upstream Works @Upstream_Works

2 weeks ago

Join us in Riyadh to connect with Safwat Alshawaf (#Cisco) and Jeff Palmer and Kevin Palmer (Upstream Works). Explore how our solutions deliver seamless AI-human experiences across cloud or on-premise deployments. Book time with our experts: [email protected] #AI #CX

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Upstream Works @Upstream_Works

3 weeks ago

We are saddened to share that our CEO, Rob McDougall, passed away. Rob inspired us with his vision, passion, and friendship, leaving a lasting impact on everyone he worked with. We will honor his legacy through our dedication to our partners and clients. ow.ly/X6Ly50WUIxH

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Upstream Works @Upstream_Works

a month ago

Our CRO Jeff Palmer and Solutions Engineer Matt Felix will be at Presidio Exchange in Orlando! Stop by booth #502 to say hello and dive into all things AI, automation and omnichannel CX. See you there! #PresidioExchange #AI #ContactCenters #MeetTheTeam #UpstreamWorks

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Upstream Works @Upstream_Works

a month ago

We’re excited to be part of Future Travel Experience Global in Long Beach, Sep 9-11. Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing. ow.ly/7ZzV50WLk7e

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Upstream Works @Upstream_Works

2 months ago

Our CRO, Jeff Palmer, shares his insights on how hotels can prioritize personalization across the guest journey with innovative, cost-saving solutions. Read more at LODGING Magazine: ow.ly/LL7g50WGeKL

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Upstream Works @Upstream_Works

2 months ago

We had an amazing time relaxing, enjoying a delicious BBQ lunch at Earthbound Kids. From rock climbing and zip lining to pony rides, farm visits, and a refreshing swim – the day was packed with fun and laughter. Big thanks to everyone who came and made it special.

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Upstream Works @Upstream_Works

2 months ago

What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj #ContactCenter #AgentNow #AI

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Upstream Works @Upstream_Works

2 months ago

Is a cloud-based contact center right for your business? CMSWire dives into the world of cloud contact centers to help you answer that very question, with help from Upstream Works CEO, Rob McDougall. ow.ly/XylW50Wx0r7 #ContactCenter #CMSWire #CloudContactCenter #CX

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Upstream Works @Upstream_Works

2 months ago

Watch our latest on-demand webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the #webinar showcases AgentNow success stories and a short demo of the solution. ow.ly/EEzz50WtuoB

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Upstream Works @Upstream_Works

3 months ago

The @Paychex Vendor #Symposium was a great way for the Upstream Works team to engage with our valued #clients. We hope the attendees had a chance to meet with Kelly Frigstad and Adel Pamintuan to discuss what's next in #CX innovation. Thank you, Paychex, for bringing us together!

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Upstream Works @Upstream_Works

3 months ago

Watch On-Demand: AgentNow Enables Instant CX with our CRO, Jeff Palmer. ow.ly/7yAB50Wojgy See how to transform CX with instant agent access using live video, voice and chat. See how leading companies are exceeding CX goals with AgentNow, learn about real-life use cases.

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Upstream Works @Upstream_Works

3 months ago

Video is the ultimate digital channel. ow.ly/G42K50Wn9k5 It offers immediate and personalized support and will feel natural to digital natives. Our latest blog post dives into #livevideoCX and why more #contactcenters should implement this digital channel with 3 use cases.

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Upstream Works @Upstream_Works

3 months ago

Transform guest support with AgentNow! We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team. Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: [email protected] #HSMAI2025 #AgentNow

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Upstream Works @Upstream_Works

4 months ago

Reimagine guest experiences with #AgentNow! We're live at #HSMAI today—come meet Franco Clauser and Matthew Felix from the Upstream Works team! Visit our booth for a chance to win a pair of #Apple #AirPods! Book a meeting and connect with our team: [email protected]

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Upstream Works @Upstream_Works

4 months ago

What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #AgentNow #CiscoLive2025

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Upstream Works @Upstream_Works

4 months ago

Thank you to everyone who joined us for Happy Hour at @Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts. #CiscoLive #ContactCenter #AgentNow #CiscoLive25

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Upstream Works @Upstream_Works

4 months ago

It's been a busy day for our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at Future Travel Experience #EMEA in #Dublin! Great conversations and live demos with industry leaders showing how our #AgentNow #Cloud Suite transforms day-of-travel experiences.