CLAIM & RESPONSE HUB @_ClaimResponse_

Joined August 2025

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2
Following

274
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278

Karen Amairany Ubilla Hernandez @UbillaAmairany

a month ago

Mi hijo y mi esposo tienen un vuelo programado a Estados Unidos para el miércoles. Con esta lluvia horrible me preocupa no puedan volar. @AmericanAir me aparece no puedo hacer cambios ni devoluciones lo cual es preocupante porque no creo vayan a poder volar. #help :(

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Brett Ennis @Brett_M_Ennis

a month ago

@AmericanAir I am writing to express my frustration regarding the complete lack of response to multiple emails I have sent to your team over the past 2 months This lack of communication is both disappointing and unacceptable, especially from a company of your size and reputation

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Justin Cohen @jpcohen87

a month ago

I will never understand how every @AmericanAir plane can’t start up on its own every single time I take the first flight of the day. It’s the same issue every time. So weird!

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Shannon Dubberly @TexDubs

a month ago

@AmericanAir always delays flights. I think like 7 of my last 9 flights were delayed. #DoBetter SMH

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C.T. @C_Marie07

a month ago

@AmericanAir Capt. Robertson is a phenomenal pilot! As someone who travels often and a loyal member, I appreciate his thorough communication and professionalism throughout the flight. Not to mention, one of the smoothest flights I’ve ever been on! Great job!

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Baby M @shaqileotameal

a month ago

@AmericanAir fly United instead. They give goodwill gestures to their customers. American literally is telling me to kick rocks after sending my gf to a foreign country all alone over night. There’s 100 better airlines to fly

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Baby M @shaqileotameal

a month ago

@AmericanAir is not offering any compensation for running my travel plans one month ago. They are offering me the legal required amount through the UK law and telling me to kick rocks. DONT NOT TRAVEL THIS AIRLINE. Tadaria from customer service is a rude loser also! DONT FLY…

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Belinda Martin @BeeSting__

a month ago

After we finally boarded again, we sat there 30 more minutes because it was began to storm. Why not just give hotel vouchers so that the storm could pass and we’d be safe. Nah nah nah we just sat there. Got in the air, and of course if felt like a Six Flags Ride!

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Belinda Martin @BeeSting__

a month ago

We were told that they’d give us food vouchers even though most of the places were closed. They gave us a $12.00 voucher. The ladies at the counter weren’t accommodating AT ALL. They were so rude and screaming at us…and we were not screaming at them although we were frustrated.

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Belinda Martin @BeeSting__

a month ago

I got home this morning after traveling with @AmericanAir for 12hrs. We had a 2 hour delay before boarding…they “cleaning” the plane. We sat on the plane for 2 more hours…they were “fixing a mechanical issue that would only take a few minutes” We then were told to deplane.

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Kim Steffen @kimsteffen88

a month ago

On that very same day I purchased a ticket for my son to fly home. They are saying that I should have watched my account closer and it’s my fault. Why can’t they take responsibility and use dual authentication???

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Kim Steffen @kimsteffen88

a month ago

So American Airlines has completely screwed me over. Back in November, someone hacked my account and used 32,000 of my hard earned miles to purchase tickets between LAX and LGA. I have screenshots of the individual’s names. @AmericanAir

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Charles Pritchett @pritchettcjnw

a month ago

@AmericanAir The blues felt appropriate. Two birds pulled from service, two days in a row, one in JAX, one in ORD. What’s going on in your fleet? A rain delay due to lightning affecting ground crew, I get. But are your plains missing routine maintenance?

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David Roush @dave_roush_nyc

a month ago

@AmericanAir I don’t want to be “that guy…” the complaining passenger. I asked once about 30 minutes into the flight. You’d think this flight was going to/from Alaska given the number of coats, hoodies and sweaters being worn. Not from 88 degree NYC to 110 Las Vegas.

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NICOLE @Coley_xoxd

a month ago

Really @AmericanAir … this is your response. Sincere apologies… with your pre written template responses 🤦🏻‍♀️ absolutely ridiculous

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Eric Roddy @RoddyPFN

a month ago

Why is an American Airlines flight that is 1.5 hours long and direct from Charlotte to Cincinnati $780? wtf are we doing? @AmericanAir can you explain why the fare is so high? It’s a month in advance.

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Crystal @crystalXhaze

a month ago

@AmericanAir Please do. And then they told us (at least 10 guest) that the bags weren’t even going to be at the jet bridge, that we had to go to baggage claim THATS WILD

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Shelby @ShelbyLC4

a month ago

@AmericanAir after making us walk literally 3 miles from gate to gate changing it over and over at ORD. I GET MY LUGGAGE AND ITS BROKEN. 😵‍💫 and there are no employees at CVG to report it to.

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Bri Money 💋 @_DecemberLuv

a month ago

@AmericanAir If you’re a person of color please don’t waste your time riding this RACIST airline the Caucasian gate agents and flight attendants are very rude and dismissive don’t acknowledge nor help there passengers of color def gives maga vibes they just lost a customer in me!!!!!

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destiny @rakfitnessllc

a month ago

Don’t ever upgrade your seat when they say extra legroom Or preferred seat @AmericanAir it’s a deceitful advertising beware and they refuse to refund never have to worry about me using them again