CustomerExperience @_cxio
CustomerExperience.io is a community to share and learn about customer experience trends, best practices and tips that will help you obtain leadership insight. customerexperience.io Joined June 2015-
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How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2MrTqiq @npsbenchmarks
How the world's seventh largest #software company utilises NPS | @npsbenchmarks #MicroFocus Why don't you also? bit.ly/2EdZTK5 #MyMicroFocus
Have an #NPS question? We're hosting an #AskMeAnything session with Jørgen Bo Christensen, author of Next-Generation Net Promoter white paper. Send us your questions in a pm here.
Ask Me Anything Net Promoter® w. Jørgen Bo Christensen, Author Of Next Generation Net Promoter® white paper: npsbenchmarks.com/blog/ask-me-an…
How the world's seventh largest #software company utilises NPS | @npsbenchmarks bddy.me/2su4Hd5
Got what it takes to be names NPS leader? Reach out! npsbenchmarks.com/blog/customerg…
Check out this terrific ebook on the state of NPS in five industries. bit.ly/2ypcSWL @CustomerGauge
These NPS® Industry Leaders are Fine Examples of How to Do #NPS Right in 2017. Learn more here: hubs.ly/H08C1L70 @JimBassCX @Veeam
@CustomerGauge & @MelittaUSA proving once again there is correlation between #NPS & Consumer behaviour: bit.ly/2wEpZVJ
Sneak Peek from our #technology NPS Benchmarks Infographic. Don't Miss the Best of the Best in NPS: bit.ly/2wXxKaq @DrBorderick
Wanna get an update on the state of NPS for USA Airlines? We got you covered! Learn more here: npsbenchmarks.com/industry/trave… @CXupdate @sxp01
Taken the @CustomerGauge @MIT_CISR 2017 NPS & CX Benchmark Survey? ow.ly/KB9w30coICu Respondents get free personalized assess report!
Cannot stop reading @CustomerGauge Next Generation NPS whitepaper! So many great business insights! content.customergauge.com/next-generatio…
Dr. James Borderick discusses how #HPE #Software turns NPS theory into practice: hpe.to/60198jx0X @npsbenchmarks
Infographic: Are you burning out your customer service staff? #custserv buff.ly/2eawIO0 buff.ly/2eavCBK
Retention and How to Measure It customerexperience.io/posts/gtXg4z5f… via @_cxio

Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
Collins Lumumba @collins_cla
890 Followers 5K Following Country Manager | Advocate for Climate Justice & and Sustainable Development in Kenya's ASALs | Plastic Waste Warrior | WASH Programme | Education Empowerment.
Kyler Petersen @KylerPetersen23
4K Followers 7K Following 🎯 Revolutionizing CX for Healthcare & Finance. Delivering Omnichannel, Cloud Contact Centers, Global BPO, AI & Data-Driven Customer Journeys! ⚡
Zack Hamilton @cx_zackhamilton
183 Followers 511 Following Saas Growth & Enablement Exec| Author & Podcaster, Unf*cking Your CX | Atlanta United Fanatic | Cancer Survivor | Sneakerhead
徐州 @cindybonita_23
52 Followers 81 Following 个人兼职,有教室也可上门,04年学生下海赚点零花钱 妹妹身高168cm体重100斤c罩杯哦 温柔善良听哥哥的话尽量配合哥哥玩的开心不懂的地方也请见谅约的哥哥联系我电报https://t.co/Y5MvAYUy7H 没有电报的私信加我大号@adamholmes272 (口嗨骗子别来)喜欢约诚心客户
unfuckingyourcx @unfuckingyourcx
6 Followers 158 Following Your NPS is a liar. Your CX strategy is a vanity project. We’re here to unf*ck it. | Newsletter. Podcast. Frameworks that drive revenue.
Fibopartners @fibopartners
98 Followers 1K Following 🚀 Impulsamos negocios con tecnología y herramientas digitales 🔗 Soluciones para optimizar tu empresa 👉 More info here:
Barrel & Vine Consult... @Barrel_And_Vine
1 Followers 19 Following Transforming Food & Beverage Businesses from Struggling to Thriving: practical, results-driven solutions that deliver immediate impact and long-term growth.
kesavgupta @guptabck
35 Followers 458 Following
kevin milne @KMCX_77
504 Followers 2K Following #CX #Digital #Tech. Providing great customer experiences and making the customer journey a simple process from start to finish. Digital First. All views my own.
YOURCXC @yourCXC
88 Followers 438 Following Fixing broken customer experiences that cost you money. No fluff. Just retention, loyalty, and revenue.
CX Intersect @CXintersect
10K Followers 6K Following The Intersection of #Technology, #Marketing, #Experience, and #Customers. Follow us for #CX #Martech #CustomerExperience and #CustomerCentric #Digital News
Abraham Peters @peters_abr53463
1 Followers 27 Following
Amir Lehrer @flid2
1K Followers 244 Following I talk about Customer Experience and Reputation Management at car dealerships. Follow me to CRUSH your CX and keep your customers happy and loyal.
Ei Evolution @EiEvolution
20 Followers 310 Following EI Evolution is a #customer and #employee experience consultancy. It brings psychology, neuroscience and behavioural science to clients looking to be more human
Daniel Clarke @ChopsDaniel
38 Followers 133 Following
EmilyField @9l4eiKKXI76F0xE
14 Followers 570 Following Thanks to the analyst for helping me earn 3kUSDC-5kUSDC every day. I must share this good news with everyone! TG:https://t.co/eP2gcmbHLc
Wayne's Cancer Story @BuildaHelpDesk
1K Followers 2K Following Help Desk Manager & cancer fighter. Battling head & neck cancer. Support my journey: https://t.co/SYVcRdRVeS Author & speaker.
Vishal Singh @Vish_Sin683
0 Followers 27 Following
Joanna @Joanna_Fraczekk
0 Followers 43 Following
Been There Reviews @beenthererevie
5 Followers 102 Following
Your Customer, Your S... @MarraCxHub
20 Followers 59 Following Customer Experience | Customer Success | Your Customer, Your Success Podcast
Sarah Soliman @SarahSoliman202
1 Followers 8 Following Sarah Soliman #Clinic Manger #UAE 🇦🇪 #Egypt 🇪🇬 #Customer #Experience Professional Trainer #healthcare
Odin CX Consultancy @cx_odin
199 Followers 2K Following From enhancing and streamlining internal processes to creating easy feel good touch points, we enhance the full journey your customers have with your business
Buttermilk.cx @Buttermilkcx
0 Followers 5 Following
Aizan @AizanTech
1K Followers 2K Following An idea-based company that helps you connect with your customers through intelligent cloud-communication tools. #AizanTechnologies #AizanCloud #CX #IVR
Holly Nicole @hnramer865
199 Followers 1K Following
Chris Chesterfield @Researchforprod
159 Followers 884 Following
Nina Hoeberichts @ninapatatina
20 Followers 51 Following 🌟 Customer Experience Consultant & Strategist 🎵 Singer Songwriter Producer @ninalimusic 🌴 Digital Nomad & Travel Blogger @ Things Nomads Do
Olivia (Mangan) Albyn @oliviaalbyn
360 Followers 791 Following CX Analyst Relations @Zoho | skiing, pickleball, travel, and (playoff) sports enthusiast 🤍
Andy @Andy16291790
0 Followers 79 Following
Experix Africa @ExperixAfrica
22 Followers 27 Following Transforming customer experiences with innovative strategies, cutting-edge tech & deep customer understanding. #CustomerExperience #Innovation #AfricaBusiness
Eduardo Rubio Navarro @erubion131
46 Followers 201 Following B2B | Digital Business | Digital Selling | Digital Marketing | Strategic Alliances | Business Development | DIBEXer
Ntsho Ikgopoleng @CX_bespoke
25 Followers 67 Following Customer Experience transformation enthusiast Lead Consultant at Bespoke Experiences Transforming CX practice in Botswana and Beyond
Joan @lleida_joan
0 Followers 62 Following
Ilia Chadin @wtfwithservice
48 Followers 137 Following founder https://t.co/DzRfNMmNZk #customerexperience #designthinking #leanstartup #agilescrum cases & projects read more in tg https://t.co/pQ7MyhnJm2
Sukanto @sukantomittra
12 Followers 106 Following
Ethos Farm @ethosfarmUK
293 Followers 711 Following Award-winning CX & EX Consultancy with offices in London, NY and Singapore. [email protected]
Zimele Technologies @ZimeleTech
381 Followers 1K Following Established in 2004, Zimele Technologies is a majority black-owned IT company with offices across Western Cape, Eastern Cape and Gauteng.
joHi @JoannaHirsz
2 Followers 93 Following
Greg Rich @GregRich15
15 Followers 87 Following
Allan @allan31589460
39 Followers 337 Following CX | CRM | Digital Transformation | Tech Innovation | Process Optimization | Org Planning | HCD
The CX Lead @CxLead
166 Followers 130 Following We're a CX publication and professional community on a mission to create and design people-first experiences.
Christian Liechti Men... @businesslenny
195 Followers 775 Following new work in banking and healthcare I employee experience I talentscout I mentor I coach I enabler I jobcrafting I LEGO Serious Play I sanatecum I bankcrafer
Kazinha Atual @kazinhaatual
103 Followers 488 Following “Qto mais a sociedade se distancia da verdade, mais ela odeia aqueles que a revelam” GEORGE ORWELL #FORALULA #PTNUNCAMAIS #Plandemic 🇧🇷
Ali Rammal @AliRamm55194572
5 Followers 37 Following
Ignasi Martín @ignasi_martin
1K Followers 1K Following Liderando sin hacer ruido. Digital Transformation | Innovation | Coaching | Mentoring | Interim Management. Opiniones particulares.
Nicolas Durand @Nicolas38713324
4 Followers 120 Following
Neal Dlin @NealDlin
850 Followers 844 Following Human Experience | Founder @ https://t.co/YZDtzDnjEL | Speaker | CX | EX | Founder of https://t.co/vX8Fcin5ne | Amateur Theatre Producer & Performer
Shep Hyken @Hyken
106K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Blake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
MyCustomer @MyCustomer
13K Followers 5K Following The world's leading resource for customer experience and service professionals
Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.
Annette Franz, CCXP @annettefranz
25K Followers 16K Following CEO @CXJourney Inc. | Consultant, #KeynoteSpeaker, #Author | #culture #leadership #employeeexperience #customerexperience
Gartner @Gartner_inc
426K Followers 20 Following We deliver actionable, objective insights that drives smarter decisions and stronger performance. #GartnerNewsroom Community guidelines: https://t.co/YoE73lZcqR
Beck Roemen @BeckyRoemen
2K Followers 2K Following #Founder of @RedeHealth, #startup enthusiast, #mentalhealth advocate, passionate about #healthcare #innovation & all things #digitalhealth.
Max Levchin @mlevchin
258K Followers 587 Following И чтец, и жнец, и на дуде игрец. Affirm, Glow, SciFi. ✡️
john adams @JustJadams
2K Followers 2K Following Partnerships @metalab. Building products worth talking about. I love comic books & exercise with equal abandon.
NPS Benchmarks @npsbenchmarks
282 Followers 492 Following The resource is aimed @ Customer Experience professionals, who are rightly cautious about benchmarking scores with other companies.
Maurice FitzGerald @customerstrateg
1K Followers 2K Following Editor-in-Chief Owen CX, VP Customer Experience HP Software (rtd.), HP, Compaq, DEC, Wrangler, blogger, author: 4 books, strategy and NPS expert, #CX #NPS
The Survey Coach @TheSurveyCoach
33 Followers 19 Following We are Net Promoter(R) Survey Nerds and we are here to help make your surveys better! Pitch in and the community will coach you.
Linda Källqvist @Lindakallqvist
133 Followers 119 Following Client Experience @Meltwater EMEA #CX, #CustomerSuccess, #CustomerExperience #CLM Interests: Food&Wine, travel.
Sarah Frazier @srhfrazier
71 Followers 87 Following Your friendly, neighborhood content-lover, news fiend, and future trend enthusiast.
Fast Company @FastCompany
2.2M Followers 4K Following Inspiring readers to think beyond traditional boundaries & create the future of business. Subscribe to our daily newsletter: https://t.co/BpH3KmBae9
Vivek Jaiswal @vjaiswal
539 Followers 1K Following Tech entrepreneur. Hustler. Making things happen. Super power - can create more work anytime 🤪.
Bob Thompson @Bob_Thompson
9K Followers 3K Following CustomerThink founder and global evangelist for customer-centric business.
Natalie Schneider @nataliehealthcx
2K Followers 3K Following VP #digitalhealth @Samsung North America | Ex @McKinsey | #healthIT #wearables #digiceuticals #digitaltherapeutics | views always my own
Qualtrics XM Institut... @XM_Institute
5K Followers 43 Following Temkin Group has joined @Qualtrics to create the Qualtrics XM Institute, the go-to resource for everything XM. Register for the XM Journal: https://t.co/A5tu5ITssA
Gem Pepper @Gem_Pepper
29 Followers 50 Following Consultant at https://t.co/E8UiwRuD6J ; specialists in B2B customer loyalty, relationships and engagement, and VOC insight
Infinity Timepieces @infinityTpieces
2K Followers 3K Following A timepiece creator inspired by minimalism with value & quality in mind. Use code: TWITTER for 10% off. Free Worldwide Shipping ✈️
Constance Hill @ChillVeraCentra
227 Followers 477 Following President of VeraCentra, #CustomerExperience and #Loyalty fanatic.
Tony Schwartz @tonyschwartz
210K Followers 319 Following CEO of The Energy Project, besotted granddad, seeker. | I tweet about human development via @TonySchwartzTEP
Synchroteam @synchroteam
1K Followers 475 Following The leading #Cloud based Field Service solution to manage #mobile #workforce. #FieldService #Saas #CRM #HVAC #maintenance. Free trial: https://t.co/B7rIjgETwt
Daniel Wellington @itisDW
32K Followers 109 Following Watches and Jewelry that are easy to love. Designed in Stockholm. Since 2011. Join the conversation by tagging #DanielWellington
Kayako @Kayako
10K Followers 305 Following Customer service software the way you dreamed it could be. Better conversations, a better customer experience. Used by over 131,000 support heroes 🚀
Calendly @Calendly
22K Followers 890 Following We help individuals, teams, and organizations create better meeting experiences. 📆 ✨ | For support, DM @CalendlySupport.
Klaus Conrad @KlausConrad1
53 Followers 207 Following curious, engaged, impatient, creative, breaking rules, prefer to do things my way
DeniseFSwanson @DenisefswansonF
29 Followers 68 Following My name is Denise F. Swanson & Working for @Dialer360. I am Feminist in Digital Marketing, Blogging, Social Community Creation and Love with Tech Writers.
Enhancv @Enhancv
5K Followers 8K Following Enhancv helps you create a resume to be proud of. It's modern and people remember it. The tool helps you highlight your achievements, attitude, and personality.
BBC News (World) @BBCWorld
42.1M Followers 17 Following News, features and analysis from the World's newsroom. Breaking news, follow @BBCBreaking. UK news, @BBCNews. Latest sports news @BBCSport
CNN Breaking News @cnnbrk
63.9M Followers 119 Following Breaking news from CNN Digital. Check @cnn for all things CNN, breaking and more.
David McCann @davidmccann_cx
629 Followers 947 Following Using behavioural science and experience design to drive growth in emerging Asia.
TIME @TIME
19.1M Followers 473 Following News and current events from around the globe. Since 1923. Subscribe: https://t.co/yT0dueLEm0
CNN @CNN
63.7M Followers 1K Following It’s our job to #GoThere and tell the most difficult stories. For breaking news, follow @CNNBRK and download the CNN app ➡️ https://t.co/7PQD7o6fLw
Forbes @Forbes
20.8M Followers 5K Following Sign up now for Forbes' free daily newsletter for unmatched insights and exclusive reporting: https://t.co/LAKg7gIfDJ
The Wall Street Journ... @WSJ
20.9M Followers 1K Following Sign up for our newsletters and alerts: https://t.co/QevH0DLQi8 | Got a tip? https://t.co/iXIigdPjEZ | For WSJ customer support: https://t.co/DZgH9n53qg
VeraCentra @VeraCentra
374 Followers 505 Following VeraCentra is a #CustomerRelationship #MarketingAgency. We help brands transform their marketing by placing their customers central to their efforts.
Helen Wilson/Simpson @HelenWilson_CX
1K Followers 1K Following 4 unbelievably amazing girls, stonking shoes, red lips. Global CXO - @ipsos, she/her, #CustomerPerspectivePodcast, all things CX/Channel Perfomance, views own
Chris Del Grande @ValuedMerchants
92K Followers 33K Following Husband Father Founder Valued Merchant Services 2X #Inc500/5000 List #MerchantServices #Payments #Entrepreneur #SmallBusiness #BusinessLoans #Connector
Bizwebjournal - Autho... @bizwebjournal
10K Followers 12K Following I teach AI, Business & Marketing=$$$ Get Out Of Your 9 To 5 And Build Your Financial Freedom With AI & Authority Marketing
SatisMeter @satismeter
641 Followers 1K Following Customer Feedback Tool | In-app & Email Surveys | Measure NPS | Understand Your Product, Customers, and Business
Appuri @AppuriCorp
1K Followers 3K Following Helping companies increase customer loyalty through data integration and #machinelearning. #BigData #CEM #CSM
Omnia Negm @Negm1979
429 Followers 1K Following Business Consultant, Customer & Patient Experience Management, DBA, MBA, LSSBB, COPC, NLP, CPT
Sujan Patel @sujanpatel
53K Followers 34K Following Founder of @Mailshakeapp Also run a few SaaS companies @Zoomshift @VoilaNorbert @RightInbox Lover of fast cars and motorcycles
Confirmit @confirmit
3K Followers 1K Following Confirmit is the world’s leading #SaaS vendor for multichannel Voice of the Customer, Employee Feedback, & Market Research programs. #VoC #VoE #MRX
CXPA Finland @cxpafinland
904 Followers 1K Following CXPA Finland on kansainvälisen, non-profit, Customer Experience Professionals Associationin (CXPA) paikallisjärjestö Suomessa. #cxpafinland #asiakaskokemus #CX
Medallia @Medallia
12K Followers 1K Following Medallia turns every customer signal — voice, chat, web, social — into clarity, so your teams can act fast and lead with confidence.
Piotr Durlej @pdurlej
850 Followers 778 Following Product management 🚀 startups 🫶 respect restraints while appreciating the possibilities 🧘 our life is what our thoughts make it 🌤
Jerry Durham @Jerry_DurhamPT
16K Followers 10K Following Physio... Beastie Boys, Biz, Baseball, Books, Bourbon .... #bizPT #ptexp #CLexCo #PatientSuccess #FrontDeskSuccess #BusinessSuccess #SFGiants #FTTB #Warriors
david jensen @JET912
5K Followers 421 Following Making the impossible, possible! #structuredmischief; investor, advisor, mischief maker. Make it. Break it. Innovate. Rebels with a cause.