Brian Boyle @bboyle18
Principal Engineer @Intercom Dublin Joined May 2008-
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Been sharing a few features from Intercom’s Insights launch—here’s another one I think is worth a look: Topics Explorer. It uses AI to organize 100k+ conversations into topics/sub-topics so you can spot patterns, trends & emerging issues fast. 👉 bfy.fin.ai
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CSAT surveys feel outdated—and let’s be honest, who actually fills them out? 🤷♂️ This post from @intercom breaks down why AI-powered CX scores are the future of measuring real customer sentiment. Worth a read 👇 fin.ai/ideas/why-an-a…
Brian Boyle retweeted
It's 526 days since ChatGPT launched and for every single one of them we've been thinking about what the future of Customer Service is in an AI-First world. Here's Episode 2 of Off Script, with @Padday breaking it all down and building it all back up again Enjoy!
Brian Boyle retweeted
I managed multiple engineering teams before quitting big tech. Now that I quit, I can speak freely. Here are 12 things your manager may not be telling you, but I know for a fact will help you. 👇
Brian Boyle retweeted
HOW MANY SHOTS WILL WE NEED TO GET?
Brian Boyle retweeted
Brian Boyle retweeted
🔥 BOOM! Control Room 2.0 is out now, providing a fantastic, free way to control the iOS simulator: - Record movies and GIFs of your app - Use the menu bar icon or its global keyboard shortcuts - Edit UserDefaults with one click - New Big Sur design github.com/twostraws/Cont…
Brian Boyle retweeted
We're back in the Paris Climate Agreement.
Brian Boyle retweeted
@reidmain I feel strongly that not writing Swift in my day job is making my iOS skills outdated. Combine and SwiftUI triggered the first alarm bells, and this year’s WWDC doubled that fear. I’ve been rewriting @retweetsapp in my spare time to keep up with the rest of the community
Brian Boyle retweeted
📆 ON THIS DAY... 3️⃣0️⃣ years ago, at the 1990 FIFA World Cup, it was... Bonner v Timofte O'Leary v Lung "The nation holds its breath" 🇮🇪 v 🇷🇴 #COYBIG #OTD #OnThisDay
Brian Boyle retweeted
Spotlight your best features on mobile with this new @intercom tool 💌 meow.ph/mobile-carouse…
Been working on this for the last few months. Excited to finally share it 🎉 intercom.com/mobile-carouse…
Brian Boyle retweeted
This is simply one of the best features on iOS 13 so far! 🙌🏼
Brian Boyle retweeted
I questioned @Shane_RossTD about extending @MetroLink_ie to other areas of South Dublin, rather than digging up & closing the Luas Green Line for a year. I think we need to think big & long term about transport in Dublin. Watch the debate here: youtu.be/ja19Szbv13s @RMetrolink
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