Intercom @intercom
We're redefining how businesses support their customers. Need support? 👉 @intercomsupport or https://t.co/A65RzYxege intercom.com San Francisco Joined March 2011-
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🚨New Launch: AI Copilot for Customer Service 🚨 ✅ learns from all your historical conversations ✅ reads private documentation for better answers ✅ imports from Guru, Notion, Confluence, PDFs... ✅ makes CS agents faster & better ✅ Shrinks new hire "ramp time" massively
There are a lot of people pitching AI products right now. Pro tip: Make them give you a real demo. A real working product, with real working code. One that uses real data, not their hand selected data. Even better one that uses your data. It is way too easy to create a…
When you try to stay humble but your customers keep saying things like this👇
Do you remember where you were when @ChatGPTapp dropped? "This was clearly new technology. There was going to be a race to adopt it. To change the game of Customer Service." @destraynor recalls the arrival of ChatGPT and how speed to adapt defines which companies die and which…
"It's like an extinction moment... some will survive, but not all" ☄️ @destraynor believes companies need to adapt to survive. AI is happening–you need to react quickly. Hear more on our first episode of "Off Script", a new series of candid conversations with Intercom…
In case you hadn't heard...
We’re live 🔴 It’s time to reveal the future of Customer Service. inter.com/bfy-apr
1 hour until we go live. Don’t miss it. inter.com/bfy-apr
The wait ends tomorrow. Be part of it. inter.com/bfy-apr
2 days 'til we unveil the beginning of a new era in customer service. Don't miss it: inter.com/bfy-apr
"You have to fall in love with the problem" 🫶 Just a few of the many wise words shared by @destraynor in our first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently…
Welcome to Off Script! In episode 1, @destraynor shares some poignant and emotive ideas to help us understand the great importance of this time in technology, some stories about our internal reaction to the dawn of modern AI, and some frameworks for how you can respond too.…
Our first episode of our new content series Off Script drops tomorrow!
These are real reactions from real customers. And on April 10th, we’ll be letting the whole world in on our little secret. Curious? You should be. Join us LIVE on LinkedIn as we unveil the beginning of a new era in customer service. If the comments from our beta testers are…
John Cutler @johncutlefish
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42K Followers 1K Following Co-founder of @intercom: AI first Customer Service for Internet Businesses. 🇮🇪
Julie Zhuo @joulee
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13K Followers 2K Following Scottish. Pro-abortion. He / Him. Co-founder @designbizco. Prev: Loom, Intercom, Nike, Coca-Cola, Instrument, CNN.
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6K Followers 2K Following Design @intercom. Formerly Microsoft, Adobe. Likes to draw, travel, click pictures - in no particular order.
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What do we think the prompt was for the intercom landing page bg image?
The new @intercom website is a really inspiring breeze and a nudge of optimism among data-based lookalikes of Saas websites. #complaints #designtrends
Mark Iafrate built the webinar program from scratch at @intercom Join us on Thursday as he shares the dos and don'ts around how to integrate webinars fully into your organization and marketing strategy. $bnzi #marketing #webinars hubs.li/Q02tMl1Q0
There are a lot of people pitching AI products right now. Pro tip: Make them give you a real demo. A real working product, with real working code. One that uses real data, not their hand selected data. Even better one that uses your data. It is way too easy to create a…
RICE: Simple prioritization for product managers intercom.com/blog/rice-simp… @intercom #rice #Priorities
@intercom AI is comfortably resolving 50-75% of support requests today. The models are getting exponentially better. So, what does customer support look like in 12 or 24 months? Graphic credit: Intercom
This is what the impact of AI will be on customer support. AI models powering things like ChatGPT are unbelievably well suited to this use case.
@intercom is hiring a Staff Product Researcher 🌎 Hybrid, London 🌈 Work in SaaS 🌵 Full-time Apply below 👇 #uiux #uxdesign #uidesign #designjobs buff.ly/49I1dCZ
One of my favorite things to do is respond to @intercom messages freakishly fast
Services I use to run worksapp.com as of April 2024: Infrastructure (1/2) - @AWS servers - @intercom customer support - @GoogleWorkspace docs - @stripe payments - @hotjar testing - @Cloudflare dns - @hyperping monitoring - @mercury banking - @WordPress cms -…
The team did an awesome job with chat support! 💜💬 Fully powered by our partner @intercom
The AI Readiness Gap: Despite the accelerating adoption of AI in customer service, there exists a notable gap between leadership enthusiasm and frontline readiness. According to the @intercom report, while 62% of support leaders are eager to harness AI's potential, only 42% of…
.@intercom's IT team needed a way to empower other teams in the organization to automate their own processes. With Tines, they found it. In a webinar on May 1, IT systems engineer Lucas Cantor shares how they built an Automation Centre of Excellence. tines.com/webinars/inter…
This is what we call a no-nonsense billboard @intercom
.@intercom website 2022 vs 2024. Design is so underrated. It changes everything.
As @intercom launches Fin AI Copilot, @philww takes a look at this second step in its strategy to reinvent itself and transform customer service and support with an 'AI-first' approach: bit.ly/4aS901T
"It's like an extinction moment... some will survive, but not all" ☄️ @destraynor believes companies need to adapt to survive. AI is happening–you need to react quickly. Hear more on our first episode of "Off Script", a new series of candid conversations with Intercom…
Epic day - thanks for dropping by to share @Replit and thank you @intercom for hosting us!
Was psyched to share @Replit with the latest @beondeck Founders cohort Wednesday morning with @Jeff_Burke14. Thanks again to @julianweisser, @FedericoNoemie, and @intercom for hosting!
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