CDRC @disputeresearch
Consumer Dispute Resolution Centre @ Queen Margaret University. Research, consultancy, and CPD. Specialists in consumer-business and citizen-state disputes. goo.gl/yT5tZv Edinburgh Joined March 2011-
Tweets2K
-
Followers400
-
Following465
-
Likes595
Compliant handlers come join us on our PgCert Dispute Resolution | Queen Margaret University qmu.ac.uk/study-here/pos…
0
1
3
0
0
Thought provoking interview with our Craig Cathcart Rules and boundaries: The Journal Online journalonline.co.uk/Magazine/64-9/…
Great to see the Office of Road and Rail have published our report “On track for first- tier complaint” reviewing good practice in complaint handling in regulated sectors with an ombudsman orr.gov.uk/__data/assets/…
CDRC retweeted
An update from Carolyn Hirst (@cahirstworks), Chris Gill (@chrisoagill), and Jane Williams (Queen Margaret University) on their project 'Being Complained About'
An update from Carolyn Hirst (@cahirstworks), Chris Gill (@chrisoagill), and Jane Williams (Queen Margaret University) on their project 'Being Complained About'
CDRC retweeted
New post by Gavin McBurnie of @disputeresearch on the All-Party Parliamentary Group report on the Ombuds Inquiry ukaji.org/2019/03/18/the…
Great to be involved with this research and to see it being translated into practical guidance for those on the front line . We can all learn from dealing with complaints well.
Great to be involved with this research and to see it being translated into practical guidance for those on the front line . We can all learn from dealing with complaints well.
CDRC retweeted
"This needs to be the start of redress reform, not the end" - our chief exec @MattVickersOS gives his verdict on @mhclg's recent housing complaints announcement in this @EAToday @LA_Today opinion piece: bit.ly/2GzrfhT
CDRC retweeted
UCU QMU Branch is on strike 7th, 11th, and 13th February. Please read our statement below on this, and come and support us at our rally at 12 midday tomorrow!
CDRC retweeted
Who to Ask: Transferability of Findings Reported in Empirical Studies of Mediation adrresearch.net/2019/01/24/who… via @ADRResearch
Great to have been involved in a small way in this research and to see how you are taking it forward. Looking forward to seeing the final guidelines
The Ombudsman has informed the Department for Communities that she is proposing an investigation into the way the Department administers Personal Independence Payments (PIPs) nipso.org.uk/site/wp-conten…
Advanced 3 day short course for complaint handlers looking for a professional qualification. Date: 20, 21, 22 November in Reading, Berkshire. Early bird available until 31 Oct. bit.ly/2CcEhQf
Really interesting points about the civic duty of complaining, and managing expectations as 'containing and controlling' public dissatisfaction. Could the first step in re-imagining public complaints be to move away from the defensive posture so many services adopt to complaints?
Really interesting points about the civic duty of complaining, and managing expectations as 'containing and controlling' public dissatisfaction. Could the first step in re-imagining public complaints be to move away from the defensive posture so many services adopt to complaints?
**VACANCY ALERT** Do you have experience of complaints handling, casework or investigations? If so, then why not join our team. We are recruiting for Two OSCO Investigators! Applications close Thursday 12th July 2018. Apply now: ow.ly/kbw330kNvBR #Ombudsman #investigator
Great to get a mention in the Channel Islands Financial Ombudsman's annual report, and all praise goes to @CraigCathcart for his work in bringing mediation to to the islands! ci-fo.org/wp-content/upl…
Excellent to work with the National Complaint Managers Forum this week, as they took part in our 2 day course on public sector complaint management. They made engaging and rewarding students!
CDRC retweeted
We're keen to hear from all ombudsman colleagues on our draft Caseworker Competency Framework: consultation closes on 29 June ombudsmanassociation.org/ma/blog/?p=713 @NeonOmbudsman @enohetweets @ewonsw @CwealthOmb @AOMAOMBUDSMAN @the_ioi @nat_ombudsman @Ont_Ombudsman @EUombudsman
Rob Behrens @RobBehrens1884
2K Followers 1K Following Chair of Governors ARU Peterborough, Deputy Chair, Infected Blood Compensation Authority. Former UK national Ombudsman, Knight Bachelor. MCFC (since 1952)
Scottish Mediation @ScotMediation
1K Followers 424 Following Scottish Mediation is the professional body for mediators in Scotland. We are funded by the Scottish Government and provide access to mediation services.
Parliamentary and Hea... @PHSOmbudsman
9K Followers 3K Following We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
Scottish Public Servi... @SPSO_Ombudsman
2K Followers 495 Following The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standards
SLSA @SLSA_UK
7K Followers 2K Following Where law meets the social sciences and humanities: advancing education, research, teaching & knowledge in socio-legal studies
Aileen McHarg @Aileen... @AileenMcHarg
10K Followers 1K Following Professor (so-called) of Public Law and Human Rights, Durham University. Scots & UK public law; energy regulation. Joint General Editor, Public Law.
Dorothy Armstrong @dorothy_DAprof
2K Followers 2K Following Facilitator Coach Consultant who loves life and all it brings. RN, Adviser Scottish Public Services Ombudsman, Director of DA Professional & Member RCPE
Onifade jumoke @Onifadejumoke22
10 Followers 62 Following
Dean A @gray730
525 Followers 1K Following Programme Leader BA / Grad Dip CP Programme- Lecturer in Education - Prof Doc Student (4th Yr) - Lover of holidays! ✈️
Medical mediation @meddisputes
156 Followers 381 Following Research project on mediation in medical treatment disputes | best interests | Court of Protection | Family Courts. Tweets by Dr Jaime Lindsey, Reading Uni
NeverWakeMeUp @nisavatia22
73 Followers 2K Following 2nd account. See pinned tweet for bio. Into #politics #history #leadership #parenting #nature #beach #kdrama #dukeofhastings. RT and Likes ×= to endorsement
Sarah Chisnall @sarah_chisnall
916 Followers 2K Following Mum, wife, friend, listener, mental health campaigner, Director of Public Affairs at ICAS, gardener, communicator & writer. All views my own of course!
MacKay Hannah @MacKayHannah
2K Followers 3K Following Helping you to influence, inform and connect with decision makers in Scotland. Primarily through our online and occasional in-person conferences.
Md. Abdullah Al Masud @MasudMedArb
593 Followers 3K Following Civil Commercial Lawyer, Arbitrator and Mediator from South Asia, Africa and Middle East. Speciality in Construction, IP & Energy Dispute!
Dr. Alicia Booker Cor... @CorpConfidence
482 Followers 941 Following Ph.D. in Conflict Analysis - All things Ombuds, Founder & CEO of Corporate Confidence #corporateconfidence
Hayley Perks @HayleyPerks5
1 Followers 43 Following
Sharp Quantity Survey... @SharpQuantity
23 Followers 60 Following Construction Dispute Consultants based in Sheffield. We are Quantity Surveyors specializing in Adjudication and Quantum Expert Witness
Red Española de Medi... @redespaolamedi1
116 Followers 1K Following Promoción, fomento, difusión de la Mediación. UNMAP
Carlo Vittorio Giabar... @vg_carlo
607 Followers 3K Following Assistant Professor of Civil Procedure @unito. Member of the @CCJ_UdG, UnivGirona. Former Prof @derechopucp. Civil Procedure, Comparative Law, Legal Theory
🇺🇦@ci2imediatio... @ci2imediation
574 Followers 1K Following Helping people see eye to eye. Accredited Mediator & Adjudicator (CiArb) Conflict resolution coach, workplace & peer mediation trainer. ProBono @britishredcross
Ezequiel N. Mendieta @ezemendietaok
144 Followers 644 Following Dottorando (Università degli Studi di Pavia). Abogado (UBA). Especialista en Derecho de Daños (UBA). Master en Economía y Derecho del Consumo (UCLM).
The Institute for Con... @IcmTweets
342 Followers 340 Following ICM provides daily ADR news to legal and workplace professionals, & offers elite mediation, arbitration, and workplace courses in person and online worldwide.
Eve @Eve20503888
1 Followers 98 Following
@UNMAP @UNMAP_RAL
347 Followers 2K Following Global Alliance for #SDGs #GlobalAllianceforSDGs #GlobalAllianceUNMAP #AlianzaGlobalODS #AlianzaGlobalUNMAP #EducationforSDGs
alm @afalmansour
23 Followers 1K Following
Natalie Armstrong-Mot... @marketingADR
868 Followers 3K Following Marketing Consultant for the #Resolution Industry, #Mediators, #Arbitrators, #Facilitators, and #Negotiators. One provider - many solutions.
Umpirearbitrator @Umpirearbitrato
262 Followers 2K Following
Eunice Chua @EuniceChuaSg
225 Followers 103 Following CEO, Financial Industry Dispute Resolution Centre. Passionate about mediation and procedural justice.
Buyer Beware @BuyerBewareGB
38 Followers 35 Following We highlight #BadBusinessPractices and #PoorCustomerService that needs to be stamped out. We hope this will help convince #business to improve.
PropertyBox @PropertyBox_
506 Followers 4K Following Your all-in-one AI-powered property marketing platform 🌟 Get your 7-day free trial ⬇️
mcleanstone @mcleanstone1
32 Followers 141 Following Mediation Services. Discover how we can help you.
Charlotte Steinfeld @C_Steinfeld
917 Followers 3K Following Barrister • Commercial Mediator - CEDR Accredited • Deputy Head of Chambers • Harvard Law School Program on Negotiation • Civil Mediation Council
Ombuzz @ombuzzblog
643 Followers 252 Following The Ombuzz Blog curates blog posts intended to help navigate difficult situations, improve communication, and sustain healthy relationships at work.
Clara 🇨🇦 @ClaraPuskas
220 Followers 342 Following
Scottish Policy & Res... @SPRExchange
3K Followers 3K Following Building links between the research and policy communities in Scotland.
Mediation @MTI_mediation
882 Followers 1K Following Invite author and mediation pioneer Dan Dana PhD (the "Conflict Doctor") to speak at your conference or association event -- pro bono. Retired founder of MTI.
Harbour Inn Pub @harbourinnpub
54 Followers 334 Following 📍 Newhaven, Edinburgh ⚓ Harbour Inn, award winning wee pub based in Newhaven
GradCRC at UofT @GradCRCUofT
265 Followers 197 Following Informal & confidential peer advising for graduate students @UofT —— Email [email protected] to meet with a #G2GUofT Peer Advisor
Dr Umesh Prabhu @DrUmeshPrabhu
30K Followers 32K Following Medical Director in two Acute Trusts for 15 year Keen on patient safety, professional regulation, equality and diversity, Leadership. Tweets are purely personal
HackCounsel @CounselHack
40 Followers 311 Following Lawyer in the NW of England working in-house in a regulated sector. This account is principally for legal interests: public law; commercial; dispute resolution.
bidhya khanal @bidhyakhanal
167 Followers 2K Following
MediatorPauline @PaulineMediator
104 Followers 411 Following Trained workplace mediator. Master's in Mediation and Conflict Resolution. HR Professional, Mediator, NLP Practitioner, Business Coach.
YouthEdLTech @edulegtechyouth
713 Followers 2K Following @SDG2030 #SDGs #TeachSDGs @TheGlobalGoals @GlobalGoalsUN @UNESCO #GlobalAllianceforSDGs #GlobalAllianceUNMAP #EducationforSDGs #SDG4
Marco Giacalone @MarcoGiacalon
285 Followers 803 Following
Diana Wallis 🇪🇺... @dianapwallis
2K Followers 2K Following A Yorkshire European interested in law, politics & history; increasingly medieval history. Dispute resolution professional also involved in anti disinformation.
Sara Drake @DrSDrake
1K Followers 1K Following EU Law, Competition, Air Passenger Rights, Enforcement, Academic, Wales, UK. UACES Network Coordinator #GenerationErasmus EU Law Live
B @B_D_A21
1 Followers 192 Following
Mediation: Did You Kn... @AboutMediation
1K Followers 1K Following Raising Awareness of Civil & Commercial Mediation in England & Wales #AboutMediation
craigwc.bsky.social @CraigCathcart
256 Followers 971 Following No longer posting here, but they won’t let me leave. See you on the other side
Fiona McFarlane @FionaMcFarlane6
365 Followers 719 Following Director of @Place2BeScot; formerly of @ThePromiseScot; expect some side content on @bonaccorddrinks; tweets in personal capacity
Tom A. Kosakowski @OmbudsBlog
1K Followers 342 Following Stuff about Organizational Ombuds I blog regularly at: https://t.co/ai0NBfFMTr Follow me at LinkedIn: https://t.co/Dv2lmjg238…
Rob Behrens @RobBehrens1884
2K Followers 1K Following Chair of Governors ARU Peterborough, Deputy Chair, Infected Blood Compensation Authority. Former UK national Ombudsman, Knight Bachelor. MCFC (since 1952)
Scottish Mediation @ScotMediation
1K Followers 424 Following Scottish Mediation is the professional body for mediators in Scotland. We are funded by the Scottish Government and provide access to mediation services.
Parliamentary and Hea... @PHSOmbudsman
9K Followers 3K Following We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
Scottish Public Servi... @SPSO_Ombudsman
2K Followers 495 Following The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standards
Rob Mitchell @RobMitch92
17K Followers 8K Following Social Worker. Co-author, blogger, podcaster of Social Work, Cats & Rocket Science. Sometimes in Sweden. Personal account - my views. #LUFC #GAIS
SLSA @SLSA_UK
7K Followers 2K Following Where law meets the social sciences and humanities: advancing education, research, teaching & knowledge in socio-legal studies
UCU @ucu
85K Followers 2K Following University and College Union, UK trade union for academics, lecturers, trainers, researchers & academic-related staff in further and higher education.
Dorothy Armstrong @dorothy_DAprof
2K Followers 2K Following Facilitator Coach Consultant who loves life and all it brings. RN, Adviser Scottish Public Services Ombudsman, Director of DA Professional & Member RCPE
Richard Whitecross @RichardWhitecr3
403 Followers 899 Following Professor, Legal anthropologist, environmentalist, dippy gardener, digital learner, bibliophile, meditator, cook and animal lover.
Harbour Inn Pub @harbourinnpub
54 Followers 334 Following 📍 Newhaven, Edinburgh ⚓ Harbour Inn, award winning wee pub based in Newhaven
Dr Ella Cockbain @DrEllaC
9K Followers 3K Following Associate Professor @UCLCrimeScience . UCL Research group lead on human trafficking, smuggling & exploitation. On Bluesky as @DrEllaC too
Marco Giacalone @MarcoGiacalon
285 Followers 803 Following
Richard Kirkham @rmkirkham1
333 Followers 519 Following Public law lecturer, cyclist, sport fan. Doing my best not to rant or bite against twitter bullies.
Resolver group @GroupResolver
130 Followers 581 Following Resolver Group is the market leader in consumer complaint resolution. We champion better outcomes for everyone. #LoveResolution
Mediation: Did You Kn... @AboutMediation
1K Followers 1K Following Raising Awareness of Civil & Commercial Mediation in England & Wales #AboutMediation
CRT @CivResTribunal
3K Followers 2K Following The Civil Resolution Tribunal is Canada's first online tribunal resolving small claims, strata, motor vehicle accident, co-op/society & intimate image disputes.
Residential Dispute R... @dispute_ca
128 Followers 70 Following https://t.co/V00YYgPy6z Your Resolution Center to all Conflicts Designed to help you resolve your issues FAIRLY, PROMPTLY & COST EFFECTIVELY.
SCJC @ScottishCJC
1K Followers 322 Following The Council prepares draft rules of procedure for the civil courts and advises the Lord President on the development of the civil justice system in Scotland.
Restorative Justice C... @RJCouncil
14K Followers 2K Following We are the independent, national voice for restorative justice in the United Kingdom. Join us today at https://t.co/eKZsBPf8jo
Josie Warwick 💙 @jojolaboux
121 Followers 88 Following
HM Courts and Tribuna... @HMCTSgovuk
17K Followers 2K Following Official HMCTS account, an executive agency of @MoJGovUK. Available Monday to Friday, 9am to 5pm for enquiries. Social media policy: https://t.co/WoiBbkYoJE
Administrative Justic... @ajc_justice
511 Followers 117 Following The AJC is the only body with the oversight of the whole of the administrative justice landscape in the UK.
Cath Morrison 🇪�... @valtos3
336 Followers 867 Following NHS Public Health - child health, learning disabilities, inequalities, harm reduction. Health Protection. Hebridean Gael. She/her
GradCRC at UofT @GradCRCUofT
265 Followers 197 Following Informal & confidential peer advising for graduate students @UofT —— Email [email protected] to meet with a #G2GUofT Peer Advisor
Debbie Davies @debbied10424322
69 Followers 144 Following Head of Sales and Client Success at Tenancy Deposit Scheme (TDS)
Cyberchristine @cyberchristine
650 Followers 634 Following Moved to another social media platform! Preferring blue butterflies!
John Munton @JohnM_CEDR
342 Followers 332 Following Director of Dispute Resolution Services at the Centre for Effective Dispute Resolution. These are my views.
Nick Bennett @Nick_Bennett1
2K Followers 2K Following Llangefni living in Cardiff loves family, music, golf, running, real ale and Laugharne. O langefni, yng Nghaerdydd. Caru teulu, cerdd, rhedeg, cwrw da a Lacharn
Dr David W 💙 @davidwhetham
1K Followers 1K Following Professor of military ethics, trombone player, husband, dad, and eater of cake. Views expressed are own but RT/likes ≠ endorsement https://t.co/vH0DR1slPp
NZ Banking Ombudsman @BankombNZ
398 Followers 197 Following The Banking Ombudsman Scheme is a free dispute resolution service for disputes with banks. We want to improve the banking experience for all New Zealanders.
Ombudsman RI @OmbudsmanRI137
222K Followers 159 Following Ombudsman Republik Indonesia Lembaga Negara Pengawas Pelayanan Publik | Halo Ombudsman: 137 | Pengaduan Online: https://t.co/lvx1wB5Fss
Victorian Ombudsman @VicOmbudsman
5K Followers 799 Following We promote fairness, integrity & respect for human rights. We hold the Victorian public sector accountable to the people. To make a complaint, visit our website
Australian Financial ... @AFCA_org_au
3K Followers 2K Following We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. Retweets/follows are not endorsements.
OmbudsmanPH @OmbudsmanPh
59K Followers 359 Following Official X (twitter) account of the Office of the Ombudsman
Ombudsman Toronto @ombudsmanTO
4K Followers 389 Following We hold the City of Toronto accountable to the people it serves — you. If you feel you’ve been treated unfairly by the City of Toronto, talk to us.
Katrina Lovie @lichtsome
406 Followers 2K Following North east quine, Scots spikker, “Freedom Come All Ye”
Newcastle School of L... @uonlawschool
895 Followers 687 Following Australia's leading clinical law school, an innovator in legal education, enriching society with our research & advocating for justice. CRICOS code 00109J
Monash Law @MonashLawSchool
5K Followers 871 Following Monash Law is among the top law schools globally. We’re leaders in teaching, research & clinical legal education. @MonashUni | https://t.co/nux3D0uPaB
Ombudsman Cayman Isla... @OmbudsmanCayman
228 Followers 81 Following Cayman's official guardian of fairness and information rights for all.
George Walker @GeorgeEWalker
484 Followers 377 Following Chair Social Investment Scotland (SIS) & NED The Pensions Regulator (TPR). Personal opinions & RT’s are not endorsement.
Army LGBTQ+ Network @ArmyLGBT
15K Followers 2K Following The volunteer led British Army sexual orientation and gender identity network. Providing support to the Army LGBTQ+ community and advice to Commanders.
OmbudsGallaudet @OmbudsGallaudet
467 Followers 660 Following Deaf Ombuds Team. Conflict mgmt resource for GU members. Share your issues-none too small or big, come & visit! [email protected] or 202.846.8325.
CG Mediation @CGMediate
170 Followers 172 Following Common Ground Mediation is one of the main providers of independent additional support needs (ASN) mediation in Scotland.
John Facenfield @JohnFacenfield
127 Followers 788 Following Professionally qualified ADR Practitioner - All views are my own!
NY Peace Institute @NewYorkPeace
12K Followers 12K Following NYC's largest civilian peace & #restorativejustice force. We help thousands of people resolve their conflicts for free.
EastLothianMediation @Sacro_ELCM
61 Followers 241 Following Working in East Lothian to resolve neighbour difficulties. Free,confidential,voluntary and non-judgemental. 0131 653 5295 [email protected]
Anna Doe @AnnaDoe8
3 Followers 56 Following
LandlordZONE @LandlordZONE
26K Followers 86 Following The UK's leading landlord website, providing property news, advice, legal information, comment and insight for the rental property industry since 1999.
NAEA Propertymark @naea_uk
22K Followers 1K Following Official account. NAEA Propertymark protects consumers who are buying & selling their homes, raising professional standards among estate agents #lookforthelogo
NLA @nationalandlord
23K Followers 1K Following
Landlord Action @LandlordAction
14K Followers 1K Following One of the UK’s best known housing law and eviction specialists | Powered by Total Property As seen on @channel5_tv's #EvictionsNightmareTenants🚪
Tribunal Claim @tribunalclaims
523 Followers 255 Following Employment solicitors aiming to provide access to legal information and affordable services to clients who find it difficult to pay solicitors costs up front
NRLA - National Resid... @NRLAssociation
28K Followers 6K Following We are the leading association for private landlords across England & Wales, supporting and representing over 110,000 members. Become a member today.
ARLA Propertymark @arla_uk
25K Followers 2K Following Official account. ARLA Propertymark offer higher standards of protection to tenants & landlords including financial reassurance of CMP & redress #lookforthelogo
The Arbitration Hub @arbitration_hub
1K Followers 1K Following We provide information and report latest developments on international arbitration and mediation with focus on Africa.
Fair Work Ombudsman @fairwork_gov_au
21K Followers 607 Following The Fair Work Ombudsman, tweeting about Australia’s workplace laws. Online M-F 9-5 AEST. FWO's privacy policy: https://t.co/0RCBbJ9vZz
AB_Ombudsman @AB_Ombudsman
829 Followers 778 Following The Alberta Ombudsman responds to complaints of unfair treatment by select public authorities. The Ombudsman is also the Public Interest Commissioner.Trends for United States
15,5 B posts
31,4 B posts
21,8 B posts
32,9 B posts
21,2 B posts
36,8 B posts
311 B posts
1.815 posts
2.195 posts
8.909 posts
15,8 B posts
6.418 posts
1.688 posts
5.355 posts
18,4 B posts
57,2 B posts
346 B posts
2.081 posts
9.843 posts
You might like
OmbudsmanAssociation
@OmbudAssoc
2K Followers
Scottish Public Servi...
@SPSO_Ombudsman
2K Followers
Le Rubicon
@LeRubicon_org
18K Followers
Mediators Beyond Bord...
@MBBIntl
5K Followers
National Mediation Co...
@NMC_Aus
468 Followers
Community Mediation
@NAFCM
5K Followers
UofG School of Law
@UofGLaw
6K Followers
The Ombuds Group
@OmbudsmanTweets
2K Followers
Old Trafford
@Shigoopompey
31K Followers
Resolution Institute ...
@ResolutionInst
677 Followers
Mediate
@Promediator
487 Followers
La voz de los niños ...
@QueremosNacer
5K Followers
mediationlondon
@mediationLON
511 Followers