ComputerTalk @iceComputerTalk

ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels. computer-talk.com Toronto, Canada Joined January 2010

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ComputerTalk @iceComputerTalk

3 days ago

If you work in a contact center, you're bound to encounter challenging customers at some point. Read our blog to learn how to deal with them the right way! computer-talk.com/blogs/find-out…

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🚀 AI is heating up! We're taking our innovations to Microsoft Ignite 2025. Come see us at booth #1728 and discover how we're shaping the future of AI. Discover what's ahead: computer-talk.com/blogs/igniting… #MicrosoftIgnite #AI

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ComputerTalk @iceComputerTalk

4 days ago

👀 Stay ahead of every call. Real-time dashboards help call centers boost performance, efficiency, and customer satisfaction. Learn why they matter: buff.ly/tPAFEzo

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ComputerTalk @iceComputerTalk

5 days ago

Think building a chatbot is plug-and-play? Think again. 🤖Dive into our latest blog to learn what it takes to successfully implement a bot that helps people - and how we can help you achieve it!🔍 Read the full blog👉 buff.ly/4lUlhiM

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ComputerTalk @iceComputerTalk

6 days ago

Citizens expect speed, simplicity and 24/7 access. Are governments keeping up? Discover how AI is helping close the CX gap in public services. 🤖 Read the full blog👉 computer-talk.com/blogs/the-role…

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ComputerTalk @iceComputerTalk

a week ago

Happy fall! We're excited for the official start of a new season 😀🍂 🎃 What's your favorite fall activity?

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ComputerTalk @iceComputerTalk

a week ago

Did you catch last week's Slice of ice webinar on real-time dashboards? If not, read the summary in today's blog! computer-talk.com/blogs/slice-of…

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ComputerTalk @iceComputerTalk

2 weeks ago

During a crisis, reliable information saves lives. 🛡️ See how government call centers are stepping up — scaling rapidly, using real-time data, and staying ready to respond when citizens need them most. Read the full blog👉 computer-talk.com/blogs/the-impo…

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ComputerTalk @iceComputerTalk

2 weeks ago

Have you heard? Our ice Contact Center is the only Microsoft Teams certified contact center solution that offers all three integration models - Connect, Extend, and the newly released Unify. Read all about it! learn.microsoft.com/en-us/microsof…

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ComputerTalk @iceComputerTalk

2 weeks ago

We're highlighting Gobiraj Sivalingam, our Lead Engineer, whose expertise and leadership have helped shape ComputerTalk's journey. From engineering foundations to today's cloud-native ice Contact Center. Check out his story 👉 buff.ly/yZrPd6U #StaffSpotlight

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ComputerTalk @iceComputerTalk

2 weeks ago

🚚⚙️ When most people think of AI in manufacturing, they picture robots and machines. But some of the biggest gains are happening in the contact center — where every call can impact the supply chain. 👉 Read the full blog: buff.ly/ohNxcA9

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ComputerTalk @iceComputerTalk

2 weeks ago

Contact center workforce optimization can help boost efficiency and productivity, reduce costs, and transform customer service. Find out how in our blog! computer-talk.com/blogs/20-prove…

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ComputerTalk @iceComputerTalk

2 weeks ago

Want a fair, actionable way to measure what REALLY matters — tone, empathy, resolving issues, not just call volumes? Check out our latest blog on scorecard templates, which help you assess and improve how agents support users in every interaction. 👉 buff.ly/qLmTVtc.

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ComputerTalk @iceComputerTalk

2 weeks ago

Did you catch Wednesday's Slice of ice session on our new real-time dashboards? If not, you can watch the recording now! attendee.gotowebinar.com/recording/6046…

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ComputerTalk @iceComputerTalk

3 weeks ago

Every generation has different expectations when it comes to customer service. Knowing these differences can make or break customer loyalty. Explore our latest blog to see how you can adapt your CX strategy across generations. Read the full blog👉 buff.ly/IKyRhvf

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ComputerTalk @iceComputerTalk

3 weeks ago

Nothing like a little friendly competition to bring the team together! 🥎 Our East Side and West Side squads faced off in a spirited softball game yesterday — with the West Side taking home the win. Great energy, great teamwork, and plenty of laughs all around!😜

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ComputerTalk @iceComputerTalk

3 weeks ago

Using the right communication technology in the right way can help improve both patient and staff experiences in healthcare. Read our blog to find out how: computer-talk.com/blogs/6-ways-t…

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ComputerTalk @iceComputerTalk

3 weeks ago

Today we’re celebrating a huge milestone – Jeff’s 20th anniversary with ComputerTalk! 🎉👏 Over the past two decades, Jeff has made an incredible impact on our team, our clients, and our company’s growth. Thank you, Jeff, for your dedication, leadership, and commitment.

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ComputerTalk @iceComputerTalk

3 weeks ago

Our next Slice of ice webinar is almost here! Join us tomorrow to learn all about real-time dashboards and how they help teams make informed decisions faster. Register now: register.gotowebinar.com/register/49824…

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ComputerTalk @iceComputerTalk

3 weeks ago

Choosing a contact center vendor? Don’t get stuck with hidden fees. Ask these 9 key questions before you decide. ⚠️ Read the full guide 👉 computer-talk.com/blogs/the-9-be…