Mark Knight @markknight_ccp
Creative Director focused on making Customer Service fun contactcenterpipeline.com United States Joined January 2017-
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Mark Knight retweeted
CFOs understand the importance of getting more while spending less, but does your #CFO know that switching to a single integrated platform for #unifiedcomms & #CCTR can attract & empower a global talent pool? Read about these benefits & more: bit.ly/3DBgh5u #UCaaS #CCaaS
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Mark Knight retweeted
A must read for new and veteran #cctr pros alike: How Contact Center Insights Can Improve Enterprise Operations by @CCPipeline blog.contactcenterpipeline.com/2021/12/how-co…
Mark Knight retweeted
How to leverage #SpeechAnalytics & #CX data for the biggest impact in the #ContactCenter | #CX #scheduling #SelfService #cctr #AgentPerformance #coaching ow.ly/xIfg30rWlD7
Mark Knight retweeted
How #SpeechAnalytics improves #ContactCenter #QM - monitors 100% of calls, provides #RealTime guidance, #compliance management, targeted #training | #cctr #quality ow.ly/TRLf30rWexN
Mark Knight retweeted
What’s on your #CustomerServiceWeek agenda? Read @CCPipeline Publisher @LindaHardenCCP’s #CSW message & overview of the October issue ow.ly/Xg5z30rcZ5k #ContactCenter #cctr #custserv #CustomerService
Mark Knight retweeted
Share your thoughts on current state of #CX - what challenges are you facing with strategies to drive #CustomerCentricity & #CustomerExperience? Please take this quick survey fr @CCPipeline & @janet_leblanc conta.cc/3irG70S #cctr #ContactCenter #custserv
[Update] New COVID-19 vendor services have been added to our COVID-19 Contact Center Hub - bit.ly/34zHu8K #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
[Update] We've updated our COVID-19 Contact Center Hub with additional webinars - bit.ly/3a1Zutl #cctr #COVID19 #coronavirus #custserv #ContactCenter #callcenter #CX
Mark Knight retweeted
WEBINAR: It's Time to Put a Number Behind the Value of Coaching Presented by: David Geffen, NICE Thursday, February 20, 2020 at 2:00 p.m. ET REGISTER NOW >> okt.to/kXz7Yg #contactcenter #coaching
Mark Knight retweeted
#ICYMI: Wonderful interview with @CCPipeline on the importance of building a prison to workforce pipeline, featuring Televerde success story, @AshleyCruz619. #cjreform #secondchances #prisonreform @susanhash telever.de/SlBS50yfv5H
Mark Knight retweeted
Welcome to 2020 and the January issue of Contact Center Pipeline, including the results and analysis from our 2020 Challenges and Priorities survey: bit.ly/ccpcurrent #cctr #custserv #cx #ex #CustomerExperience #CustomerService
Mark Knight retweeted
In this article, @MikeAoki talks the latest #trends in quality assurance with @NealDlin from ChorusTree and @madameoatway from @VereQuest. Discover their insights via @CCPipeline: buff.ly/31R2p4F #cctr #CustServ
Mark Knight retweeted
Congratulations @LindaHardenCCP for being selected to @Panviva's Most Influential CX Leaders of 2019 - view entire list here: finance.yahoo.com/news/panvivas-… #CX #customerexperience #CustomerSuccess #CustServ #CCTR #CustomerService
Mark Knight retweeted
#Technology is changing traditional operations in the #ContactCenter. @lbocklund shares opportunities to consider in order to transform your center with technology. Read via @CCPipeline buff.ly/2qRwm7j #cctr #AgentExperience #Tech #AI
Mark Knight retweeted
The November issue of Contact Center Pipeline is out today - featuring Contact Center Super Agents - download your copy bit.ly/ccpcurrent #cctr #custserv #cx #CustomerSupport #ContactCenter #ccpipeline
Mark Knight retweeted
Squelch #CustomerSupport picks of the week: 1) Customer Centricity: Bridging the Gap Between Expectations & Experience - @susanhash via @CCPipeline: bit.ly/2PnbW1G 2) Why Customer Channel Preference Isn't Clear Cut - @gdaviddodd via @MyCustomer: bit.ly/2UanJ2c
Mark Knight retweeted
Fantastic time today in #Chicago for #cctr Ideas & Innovations Tour — #Panviva's @sxp01 was a presenter while Joe Rigano manned the booth. #CustServ #CustomerExperience #CX #ContactCenter #CallCenter #DigitalTransformation #StevePappas @CCPipeline @AvantGardeVal @CtCtrNation
Mark Knight retweeted
3 quality suggestions for Customer Service Week from @Hyken via Forbes forbes.com/sites/shephyke… #cctr #custserv #CustomerService #csw19 @CCPipeline
Mark Knight retweeted
🍕🍕 🍕🍕 Win a Pizza Party for Your Entire Contact Center @CCPipeline is celebrating Customer Service Week by throwing a pizza party for one lucky contact center team - register to win at: blog.contactcenterpipeline.com/csw2019/ #cctr #custserv #cx #customerexperience #customerservice #csw19
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